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PRODUCT:
TrueSight Middleware Monitor
COMPONENT:
BMC Middleware and Transaction Management
APPLIES TO:
Middleware Management Middleware Monitoring TrueSight Middleware Monitor TrueSight Middleware Transaction Monitoring Application Transaction Tracing
PROBLEM:
The application service will not start. The following error in qpas-wrapper.log, even when LD_LIBRARY_PATH is set correctly:
INFO | jvm 1 | 2018/02/05 12:45:23 | Exception in "AppService" main thread: INFO | jvm 1 | 2018/02/05 12:45:23 | java.lang.reflect.InvocationTargetException INFO | jvm 1 | 2018/02/05 12:45:23 | at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) INFO | jvm 1 | 2018/02/05 12:45:23 | at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) INFO | jvm 1 | 2018/02/05 12:45:23 | at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) INFO | jvm 1 | 2018/02/05 12:45:23 | at java.lang.reflect.Method.invoke(Method.java:497) INFO | jvm 1 | 2018/02/05 12:45:23 | at com.mqsoftware.bootstrap.Bootstrap.startModule(Bootstrap.java:325) INFO | jvm 1 | 2018/02/05 12:45:23 | at com.mqsoftware.bootstrap.Bootstrap.access$000(Bootstrap.java:34) INFO | jvm 1 | 2018/02/05 12:45:23 | at com.mqsoftware.bootstrap.Bootstrap$1.run(Bootstrap.java:261) INFO | jvm 1 | 2018/02/05 12:45:23 | at java.lang.Thread.run(Thread.java:745) INFO | jvm 1 | 2018/02/05 12:45:23 | Caused by: java.lang.UnsatisfiedLinkError: com.mqsoftware.Utils.LogProxy.close()VINFO | jvm 1 | 2018/02/05 12:45:23 | at com.mqsoftware.Utils.LogProxy.close(Native Method) INFO | jvm 1 | 2018/02/05 12:45:23 | at com.mqsoftware.Utils.LogProxy.closeLogProxy(LogProxy.java:66) INFO | jvm 1 | 2018/02/05 12:45:23 | at com.mqsoftware.Utils.Log.closeLogProxy(Log.java:254) INFO | jvm 1 | 2018/02/05 12:45:23 | at com.mqsoftware.ClientGateway.NativeClientGateway$LogCloseRunnable.run(NativeClientGateway.java:226) INFO | jvm 1 | 2018/02/05 12:45:23 | at com.mqsoftware.ClientGateway.NativeClientGateway.close(NativeClientGateway.java:383) INFO | jvm 1 | 2018/02/05 12:45:23 | at com.mqsoftware.app_service.impl.AppService.initClientGateway(AppService.java:483) INFO | jvm 1 | 2018/02/05 12:45:23 | at com.mqsoftware.app_service.impl.AppService.main(AppService.java:166) INFO | jvm 1 | 2018/02/05 12:45:23 | ... 8 more
CAUSE:
Missing symlinks.
SOLUTION:
Verify the following symlinks exist, and are properly pointed (version 8.0.01.160):
lrwxrwxrwx 1 qpasa qpasa 29 Feb 5 18:52 libACE.so -> /opt/BMC/BMTM/libACE.so.6.0.0 lrwxrwxrwx 1 qpasa qpasa 33 Feb 5 18:52 libaxis_client.so -> /opt/BMC/BMTM/libaxis_client.so.1 lrwxrwxrwx 1 qpasa qpasa 35 Feb 5 18:52 libaxis_client.so.1 -> /opt/BMC/BMTM/libaxis_client.so.1.6 lrwxrwxrwx 1 qpasa qpasa 36 Feb 5 18:52 libaxis_xmlparser.so -> /opt/BMC/BMTM/libaxis_xmlparser.so.1 lrwxrwxrwx 1 qpasa qpasa 38 Feb 5 18:52 libaxis_xmlparser.so.1 -> /opt/BMC/BMTM/libaxis_xmlparser.so.1.6 lrwxrwxrwx 1 qpasa qpasa 42 Feb 5 18:52 libBTMAliasService.so -> /opt/BMC/BMTM/libBTMAliasService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 48 Feb 5 18:52 libBTMCalculationService.so -> /opt/BMC/BMTM/libBTMCalculationService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 43 Feb 5 18:52 libBTMConfigService.so -> /opt/BMC/BMTM/libBTMConfigService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 41 Feb 5 18:52 libBTMConfigUtils.so -> /opt/BMC/BMTM/libBTMConfigUtils.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 45 Feb 5 18:52 libBTMResolverService.so -> /opt/BMC/BMTM/libBTMResolverService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 37 Feb 5 18:52 libBTMService.so -> /opt/BMC/BMTM/libBTMService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 35 Feb 5 18:52 libBTMUtils.so -> /opt/BMC/BMTM/libBTMUtils.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 44 Feb 5 18:52 libClientGatewayMain.so -> /opt/BMC/BMTM/libClientGatewayMain.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 45 Feb 5 18:52 libClientGatewayProxy.so -> /opt/BMC/BMTM/libClientGatewayProxy.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 40 Feb 5 18:52 libClientGateway.so -> /opt/BMC/BMTM/libClientGateway.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 34 Feb 5 18:52 libCommMgr.so -> /opt/BMC/BMTM/libCommMgr.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 53 Feb 5 18:52 libConfigClientGatewayService.so -> /opt/BMC/BMTM/libConfigClientGatewayService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 31 Feb 5 18:52 libData.so -> /opt/BMC/BMTM/libData.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 36 Feb 5 18:52 libDBAdapter.so -> /opt/BMC/BMTM/libDBAdapter.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 46 Feb 5 18:52 libDefaultSecurityFile.so -> /opt/BMC/BMTM/libDefaultSecurityFile.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 41 Feb 5 18:52 libEventInterface.so -> /opt/BMC/BMTM/libEventInterface.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 39 Feb 5 18:52 libEventService.so -> /opt/BMC/BMTM/libEventService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 37 Feb 5 18:52 libEventUtils.so -> /opt/BMC/BMTM/libEventUtils.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 42 Feb 5 18:52 libGenericToolCode.so -> /opt/BMC/BMTM/libGenericToolCode.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 41 Feb 5 18:52 libHistoryManager.so -> /opt/BMC/BMTM/libHistoryManager.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 41 Feb 5 18:52 libHistoryService.so -> /opt/BMC/BMTM/libHistoryService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 39 Feb 5 18:52 libHistoryUtils.so -> /opt/BMC/BMTM/libHistoryUtils.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 34 Feb 5 18:52 libhttp_channel.so -> /opt/BMC/BMTM/libhttp_channel.so.1 lrwxrwxrwx 1 qpasa qpasa 36 Feb 5 18:52 libhttp_channel.so.1 -> /opt/BMC/BMTM/libhttp_channel.so.1.6 lrwxrwxrwx 1 qpasa qpasa 37 Feb 5 18:52 libhttp_channelssl.so -> /opt/BMC/BMTM/libhttp_channelssl.so.1 lrwxrwxrwx 1 qpasa qpasa 39 Feb 5 18:52 libhttp_channelssl.so.1 -> /opt/BMC/BMTM/libhttp_channelssl.so.1.6 lrwxrwxrwx 1 qpasa qpasa 36 Feb 5 18:52 libhttp_transport.so -> /opt/BMC/BMTM/libhttp_transport.so.1 lrwxrwxrwx 1 qpasa qpasa 38 Feb 5 18:52 libhttp_transport.so.1 -> /opt/BMC/BMTM/libhttp_transport.so.1.6 lrwxrwxrwx 1 qpasa qpasa 37 Feb 5 18:52 libJNIProxies.so -> /opt/BMC/BMTM/libJNIProxies.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 35 Feb 5 18:52 libKeyCheck.so -> /opt/BMC/BMTM/libKeyCheck.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 39 Feb 5 18:52 libLogInterface.so -> /opt/BMC/BMTM/libLogInterface.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 39 Feb 5 18:52 libMediaService.so -> /opt/BMC/BMTM/libMediaService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 37 Feb 5 18:52 libMediaUtils.so -> /opt/BMC/BMTM/libMediaUtils.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 41 Feb 5 18:52 libMessageHandler.so -> /opt/BMC/BMTM/libMessageHandler.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 40 Feb 5 18:52 libObjectManager.so -> /opt/BMC/BMTM/libObjectManager.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 38 Feb 5 18:52 libPersistence.so -> /opt/BMC/BMTM/libPersistence.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 46 Feb 5 18:52 libProactiveNetService.so -> /opt/BMC/BMTM/libProactiveNetService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 34 Feb 5 18:52 libProxies.so -> /opt/BMC/BMTM/libProxies.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 43 Feb 5 18:52 libqp_db_db2_client.so -> /opt/BMC/BMTM/libqp_db_db2_client.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 47 Feb 5 18:52 libqp_db_ora_112_client.so -> /opt/BMC/BMTM/libqp_db_ora_112_client.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 47 Feb 5 18:52 libqp_db_ora_121_client.so -> /opt/BMC/BMTM/libqp_db_ora_121_client.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 40 Feb 5 18:52 libSecurityUtils.so -> /opt/BMC/BMTM/libSecurityUtils.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 39 Feb 5 18:52 libStatsService.so -> /opt/BMC/BMTM/libStatsService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 37 Feb 5 18:52 libStatsUtils.so -> /opt/BMC/BMTM/libStatsUtils.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 30 Feb 5 18:52 libSWS.so -> /opt/BMC/BMTM/libSWS.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 39 Feb 5 18:52 libTopicService.so -> /opt/BMC/BMTM/libTopicService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 37 Feb 5 18:52 libTopicUtils.so -> /opt/BMC/BMTM/libTopicUtils.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 47 Feb 5 18:52 libTransientTopicClient.so -> /opt/BMC/BMTM/libTransientTopicClient.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 58 Feb 5 18:52 libTransientTopicHistorySummarizer.so -> /opt/BMC/BMTM/libTransientTopicHistorySummarizer.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 52 Feb 5 18:52 libTransientTopicHistoryUtil.so -> /opt/BMC/BMTM/libTransientTopicHistoryUtil.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 48 Feb 5 18:52 libTransientTopicService.so -> /opt/BMC/BMTM/libTransientTopicService.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 31 Feb 5 18:52 libUtil.so -> /opt/BMC/BMTM/libUtil.so.8.0.01 lrwxrwxrwx 1 qpasa qpasa 31 Feb 5 18:52 libxerces-c.so -> /opt/BMC/BMTM/libxerces-c.so.27 lrwxrwxrwx 1 qpasa qpasa 33 Feb 5 18:52 libxerces-c.so.27 -> /opt/BMC/BMTM/libxerces-c.so.27.0
Article Number:
000148704
Article Type:
Comments