TrueSight Middleware and Transaction Monitor: In qpas-wrapper.log - UnsatisfiedLinkError: com.mqsoftware.Utils.LogProxy.close()V

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    PRODUCT:

    TrueSight Middleware Monitor


    COMPONENT:

    BMC Middleware and Transaction Management


    APPLIES TO:

    Middleware Management Middleware Monitoring TrueSight Middleware Monitor TrueSight Middleware Transaction Monitoring Application Transaction Tracing



    PROBLEM:

    The application service will not start.  The following error in qpas-wrapper.log, even when LD_LIBRARY_PATH is set correctly:

    INFO   | jvm 1    | 2018/02/05 12:45:23 | Exception in "AppService" main thread: INFO   | jvm 1    | 2018/02/05 12:45:23 | java.lang.reflect.InvocationTargetException INFO   | jvm 1    | 2018/02/05 12:45:23 |       at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at java.lang.reflect.Method.invoke(Method.java:497) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at com.mqsoftware.bootstrap.Bootstrap.startModule(Bootstrap.java:325) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at com.mqsoftware.bootstrap.Bootstrap.access$000(Bootstrap.java:34) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at com.mqsoftware.bootstrap.Bootstrap$1.run(Bootstrap.java:261) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at java.lang.Thread.run(Thread.java:745) INFO   | jvm 1    | 2018/02/05 12:45:23 | Caused by: java.lang.UnsatisfiedLinkError: com.mqsoftware.Utils.LogProxy.close()VINFO   | jvm 1    | 2018/02/05 12:45:23 |       at com.mqsoftware.Utils.LogProxy.close(Native Method) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at com.mqsoftware.Utils.LogProxy.closeLogProxy(LogProxy.java:66) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at com.mqsoftware.Utils.Log.closeLogProxy(Log.java:254) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at com.mqsoftware.ClientGateway.NativeClientGateway$LogCloseRunnable.run(NativeClientGateway.java:226) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at com.mqsoftware.ClientGateway.NativeClientGateway.close(NativeClientGateway.java:383) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at com.mqsoftware.app_service.impl.AppService.initClientGateway(AppService.java:483) INFO   | jvm 1    | 2018/02/05 12:45:23 |       at com.mqsoftware.app_service.impl.AppService.main(AppService.java:166) INFO   | jvm 1    | 2018/02/05 12:45:23 |       ... 8 more
      
      

     


    CAUSE:

    Missing symlinks.


    SOLUTION:

    Verify the following symlinks exist, and are properly pointed (version 8.0.01.160):

    lrwxrwxrwx  1 qpasa qpasa       29 Feb  5 18:52 libACE.so -> /opt/BMC/BMTM/libACE.so.6.0.0 lrwxrwxrwx  1 qpasa qpasa       33 Feb  5 18:52 libaxis_client.so -> /opt/BMC/BMTM/libaxis_client.so.1 lrwxrwxrwx  1 qpasa qpasa       35 Feb  5 18:52 libaxis_client.so.1 -> /opt/BMC/BMTM/libaxis_client.so.1.6 lrwxrwxrwx  1 qpasa qpasa       36 Feb  5 18:52 libaxis_xmlparser.so -> /opt/BMC/BMTM/libaxis_xmlparser.so.1 lrwxrwxrwx  1 qpasa qpasa       38 Feb  5 18:52 libaxis_xmlparser.so.1 -> /opt/BMC/BMTM/libaxis_xmlparser.so.1.6 lrwxrwxrwx  1 qpasa qpasa       42 Feb  5 18:52 libBTMAliasService.so -> /opt/BMC/BMTM/libBTMAliasService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       48 Feb  5 18:52 libBTMCalculationService.so -> /opt/BMC/BMTM/libBTMCalculationService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       43 Feb  5 18:52 libBTMConfigService.so -> /opt/BMC/BMTM/libBTMConfigService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       41 Feb  5 18:52 libBTMConfigUtils.so -> /opt/BMC/BMTM/libBTMConfigUtils.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       45 Feb  5 18:52 libBTMResolverService.so -> /opt/BMC/BMTM/libBTMResolverService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       37 Feb  5 18:52 libBTMService.so -> /opt/BMC/BMTM/libBTMService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       35 Feb  5 18:52 libBTMUtils.so -> /opt/BMC/BMTM/libBTMUtils.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       44 Feb  5 18:52 libClientGatewayMain.so -> /opt/BMC/BMTM/libClientGatewayMain.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       45 Feb  5 18:52 libClientGatewayProxy.so -> /opt/BMC/BMTM/libClientGatewayProxy.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       40 Feb  5 18:52 libClientGateway.so -> /opt/BMC/BMTM/libClientGateway.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       34 Feb  5 18:52 libCommMgr.so -> /opt/BMC/BMTM/libCommMgr.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       53 Feb  5 18:52 libConfigClientGatewayService.so -> /opt/BMC/BMTM/libConfigClientGatewayService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       31 Feb  5 18:52 libData.so -> /opt/BMC/BMTM/libData.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       36 Feb  5 18:52 libDBAdapter.so -> /opt/BMC/BMTM/libDBAdapter.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       46 Feb  5 18:52 libDefaultSecurityFile.so -> /opt/BMC/BMTM/libDefaultSecurityFile.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       41 Feb  5 18:52 libEventInterface.so -> /opt/BMC/BMTM/libEventInterface.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       39 Feb  5 18:52 libEventService.so -> /opt/BMC/BMTM/libEventService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       37 Feb  5 18:52 libEventUtils.so -> /opt/BMC/BMTM/libEventUtils.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       42 Feb  5 18:52 libGenericToolCode.so -> /opt/BMC/BMTM/libGenericToolCode.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       41 Feb  5 18:52 libHistoryManager.so -> /opt/BMC/BMTM/libHistoryManager.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       41 Feb  5 18:52 libHistoryService.so -> /opt/BMC/BMTM/libHistoryService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       39 Feb  5 18:52 libHistoryUtils.so -> /opt/BMC/BMTM/libHistoryUtils.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       34 Feb  5 18:52 libhttp_channel.so -> /opt/BMC/BMTM/libhttp_channel.so.1 lrwxrwxrwx  1 qpasa qpasa       36 Feb  5 18:52 libhttp_channel.so.1 -> /opt/BMC/BMTM/libhttp_channel.so.1.6 lrwxrwxrwx  1 qpasa qpasa       37 Feb  5 18:52 libhttp_channelssl.so -> /opt/BMC/BMTM/libhttp_channelssl.so.1 lrwxrwxrwx  1 qpasa qpasa       39 Feb  5 18:52 libhttp_channelssl.so.1 -> /opt/BMC/BMTM/libhttp_channelssl.so.1.6 lrwxrwxrwx  1 qpasa qpasa       36 Feb  5 18:52 libhttp_transport.so -> /opt/BMC/BMTM/libhttp_transport.so.1 lrwxrwxrwx  1 qpasa qpasa       38 Feb  5 18:52 libhttp_transport.so.1 -> /opt/BMC/BMTM/libhttp_transport.so.1.6 lrwxrwxrwx  1 qpasa qpasa       37 Feb  5 18:52 libJNIProxies.so -> /opt/BMC/BMTM/libJNIProxies.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       35 Feb  5 18:52 libKeyCheck.so -> /opt/BMC/BMTM/libKeyCheck.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       39 Feb  5 18:52 libLogInterface.so -> /opt/BMC/BMTM/libLogInterface.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       39 Feb  5 18:52 libMediaService.so -> /opt/BMC/BMTM/libMediaService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       37 Feb  5 18:52 libMediaUtils.so -> /opt/BMC/BMTM/libMediaUtils.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       41 Feb  5 18:52 libMessageHandler.so -> /opt/BMC/BMTM/libMessageHandler.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       40 Feb  5 18:52 libObjectManager.so -> /opt/BMC/BMTM/libObjectManager.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       38 Feb  5 18:52 libPersistence.so -> /opt/BMC/BMTM/libPersistence.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       46 Feb  5 18:52 libProactiveNetService.so -> /opt/BMC/BMTM/libProactiveNetService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       34 Feb  5 18:52 libProxies.so -> /opt/BMC/BMTM/libProxies.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       43 Feb  5 18:52 libqp_db_db2_client.so -> /opt/BMC/BMTM/libqp_db_db2_client.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       47 Feb  5 18:52 libqp_db_ora_112_client.so -> /opt/BMC/BMTM/libqp_db_ora_112_client.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       47 Feb  5 18:52 libqp_db_ora_121_client.so -> /opt/BMC/BMTM/libqp_db_ora_121_client.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       40 Feb  5 18:52 libSecurityUtils.so -> /opt/BMC/BMTM/libSecurityUtils.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       39 Feb  5 18:52 libStatsService.so -> /opt/BMC/BMTM/libStatsService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       37 Feb  5 18:52 libStatsUtils.so -> /opt/BMC/BMTM/libStatsUtils.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       30 Feb  5 18:52 libSWS.so -> /opt/BMC/BMTM/libSWS.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       39 Feb  5 18:52 libTopicService.so -> /opt/BMC/BMTM/libTopicService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       37 Feb  5 18:52 libTopicUtils.so -> /opt/BMC/BMTM/libTopicUtils.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       47 Feb  5 18:52 libTransientTopicClient.so -> /opt/BMC/BMTM/libTransientTopicClient.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       58 Feb  5 18:52 libTransientTopicHistorySummarizer.so -> /opt/BMC/BMTM/libTransientTopicHistorySummarizer.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       52 Feb  5 18:52 libTransientTopicHistoryUtil.so -> /opt/BMC/BMTM/libTransientTopicHistoryUtil.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       48 Feb  5 18:52 libTransientTopicService.so -> /opt/BMC/BMTM/libTransientTopicService.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       31 Feb  5 18:52 libUtil.so -> /opt/BMC/BMTM/libUtil.so.8.0.01 lrwxrwxrwx  1 qpasa qpasa       31 Feb  5 18:52 libxerces-c.so -> /opt/BMC/BMTM/libxerces-c.so.27 lrwxrwxrwx  1 qpasa qpasa       33 Feb  5 18:52 libxerces-c.so.27 -> /opt/BMC/BMTM/libxerces-c.so.27.0
      
      

     


    Article Number:

    000148704


    Article Type:

    Solutions to a Product Problem



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