Text Formatting issue : Rich Text Box

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Mid Tier


    APPLIES TO:

    Remedy 8.x,9.x



    PROBLEM:

    If you change the property of a Character Field from Edit to Rich Text line breaks are ignored

    Second scenario:
    Not able to see any line breaks in email html body even though it is present in character field that being pushed into html body of AR System Email Message.
    Line Breaks are being ignored in html body of email message
     


    CAUSE:

    As designed


    SOLUTION:

    This is the expected behaviour. If you change a Character Field to Rich Text you're telling Mid-Tier to interpret the value of that field as HTML. It will not convert line breaks to their HTML equivalent so you'd need to change this manually afterwards. The HTML code for line breaks is <br/>


    Second scenario:
    If you are setting text to html body, line breaks will not be maintained. 
    So if you are setting some text to html/rich text, you need to convert line breaks to <BR>
    This is how html/rich text behaves. Not a defect.


    Article Number:

    000117125


    Article Type:

    Solutions to a Product Problem



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