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Remedy AR System Server
AR System Mid Tier
If you change the property of a Character Field from Edit to Rich Text line breaks are ignored
Not able to see any line breaks in email html body even though it is present in character field that being pushed into html body of AR System Email Message.
Line Breaks are being ignored in html body of email message
This is the expected behaviour. If you change a Character Field to Rich Text you're telling Mid-Tier to interpret the value of that field as HTML. It will not convert line breaks to their HTML equivalent so you'd need to change this manually afterwards. The HTML code for line breaks is <br/>
If you are setting text to html body, line breaks will not be maintained.
So if you are setting some text to html/rich text, you need to convert line breaks to <BR>
This is how html/rich text behaves. Not a defect.