BCM - Error 5 on Patch Inventory process

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Client Management


    APPLIES TO:

    BCM 12.6



    PROBLEM:

    Patch inventory is not uploaded by BMC Client Management 12.6 agent.

    In mtxagent.log file you can see that Patch inventory scan has started, but has generated an error 5 :

    2017/09/19 09:48:52 PatchManagementPremium           I   [6492] Scanning using software update '2.0.2.xxxx'
    ...
    2017/09/19 09:48:53 PatchManagementPremium           W   [6492] Scan error (5)


    You may  also see this package error 


    2017/10/27 12:17:28 PatchManagementPremium           W   [3848] Package error (5)


    CAUSE:

    Patch inventory scan uses some system certificates. Microsoft has recently modified them to enable SHA 256 signature.


    SOLUTION:

    Verify in system certificates list that following certificates are present, valid and have an SHA 256 signature.
    If one of them is missing then you have confirmed the cause of this case :

    In 'Intermediate Certification Authorities' tab :

    User-added image

    - DigiCert SHA2 Assured ID Code Signing CA
    - VeriSign Class 3 Code Signing 2010 CA

    In 'Trusted Root Certification Authorities' tab :

    User-added image
    - DigiCert Assured ID Root CA
    - globalsign
    - VeriSign Class 3 Public Primary Certification Authority - G5
    - Starfield Root Certificate Authority - G2

    If one of them is missing then you can download the attached InstallCertificates_V2.zip file.It contains certificates and a Power script to install them.

     


    Article Number:

    000142671


    Article Type:

    Solutions to a Product Problem



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