Client Management: How to Install the BMC Client Management Agent on Mac OS X

Version 3
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    BMC Client Management


    Client Management


    Any version of BMC Client Management (BCM)


    How do I install the BCM agent on a Mac OS X system?



    The BCM agent can be installed only on Intel-based Macs running Mac OS X 10.10 or higher for 12.9 (older version of Mac OS X are supported in other version of BCM). To confirm if a version of Mac OS X is supported, please review the Software Requirements or the relevant BCM version (here it's 12.9). 

    Create or use an existing rollout configuration:
    Use the Agent Rollout Wizard (Wizards > Agent Rollout) to create a rollout for Mac OS X or use an existing one from the Out Of the Box objects, e.g:

    User-added image

    Do not forget to check the option "Silent Installation" so this is transparent on the target.

    A- Pull Rollout:

      - Select the rollout configuration selected above  
    - Follow the same than in the Knowledge Article (KA)    Client Management: How to create and deploy Agent Rollouts to the Client by using the pull mode, until the file has been downloaded  
    - Open the Terminal application (HD > Applications > Utilities > Terminal).  
    - Within the Terminal window, go to the directory where the rollout install package was saved. For example, if this file was saved on the desktop, the command to run would be: 
      $ cd ~/Desktop 
      - Run the following command line to set the install package to executable: 
      $ chmod +x    _ROLLOUT_FILE_NAME_ 
    Where    _ROLLOUT_FILE_NAME_ is the name of the file that was downloaded at the end of the other KA 
      - Then run the following command line to execute the install package: 
      $ sudo ./   _ROLLOUT_FILE_NAME_
    The BCM agent should now be installed. A log should have been created next to the install package for reference in case the installation failed.  

    B- Push Rollout:  
      - Make sure the prerequisites are in place on the Mac OS X targets: the agent will not install through push if: the root account and sshd are not enabled and if root is not allowed to ssh in  
    - Select the rollout configuration selected at the top of this KA  
    - Follow the same than in the Knowledge Article (KA):     Client Management: How to create and deploy Agent Rollouts to clients by using the push mode - INCLUDES VIDEO
    No icon is visible on Mac when the agent is running. Running the following command line would help spot the agent process:  
      # ps aux |grep mtxagent 
      If the process is running, it should output something similar to this: 
      root               47   0.0  0.3  2583064  41996   ??  Ss    30Jan20  39:24.98 /usr/local/bmc-software/client-management/client/bin/mtxagent 


    Article Number:


    Article Type:

    Solutions to a Product Problem

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles