Modify existing document names in Smart IT for change management

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy with Smart IT


    COMPONENT:

    Remedy with Smart IT



    QUESTION:

    Can we modify existing document names in Smart IT for change management


    ANSWER:

    We have 12 predefined types listed documents.
    These values are read from CHG:WorkLog.
    Modify the alias value of the attributes on field 1000000170 to reflect the new value and restart SmartIt/MyIT for the changes to be reflected under Doucments.
    If you add custom work info type on CHG:WorkLog then it will show up in add a note section in Smart IT with the custom work info type.


    Article Number:

    000141990


    Article Type:

    FAQ/Procedural



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