BMC Technical Support - Service Request Management 7.6 Troubleshooting Guide (TSG)
This is a reference to the Service Request Management (SRM) 7.6 Troubleshooting Guide (TSG) created by BMC Technical Support. This contains information of problems encountered, possible ways to resolve or to do more diagnostic to find the root cause. It isn't intended as a "step by step" guide for problem resolution.
You can download the SRM 7.6 Troubleshooting guide from http://documents.bmc.com/supportu/documents/33/69/133369/133369.pdf