EUEM - How to change the SSL certificate in the EUEM - Software Edition

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Real End User Experience Monitoring - Software Edition


    COMPONENT:

    TrueSight Collector


    APPLIES TO:

    EUEM Software Edition only - Real User Collector, Real User Analyzer



    QUESTION:

    How to change the SSL certificate in the EUEM - Software Edition


    ANSWER:

    To change the certificate for the Real User Collector, perform the following steps

       
    1. Locate the server.xml file in the following directory     
           
      1. <Collector installation directory>/collector/apache-tomcat/conf/
      2.   
    2.  
    3. Edit the file. Look for the keystoreFile and keystorePass fields.
    4.  
    5. Set the fields to the new values for the customer's new Java keystore file. Note that the keystoreFile value must be an absolute path. The password must be surrounded by double-quotes (").
    6.  
    7. The new keystore must be a Java keystore and contain both the private key and the SSL certificate and any intermediary certificates if applicable.
      
    To change the certificate for the Real User Analyzer, perform the following steps  
       
    1. Locate the server.xml file in the following directory     
           
      1. <Analyzer installation directory>/analyzer/apache-tomcat/conf/
      2.   
    2.  
    3. Edit the file. Look for the keystoreFile and keystorePass fields.
    4.  
    5. Set the fields to the new values for the customer's new Java keystore file. Note that the keystoreFile value must be an absolute path. The password must be surrounded by double-quotes (").
    6.  
    7. The new keystore must be a Java keystore and contain both the private key and the SSL certificate and any intermediary certificates if applicable.

     


    Article Number:

    000148258


    Article Type:

    FAQ/Procedural



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