TrueSight Middleware and Transaction Monitor: Application Service (qpas) does not start after product upgrade. "java/lang/NoClassDefFoundError: java/lang/Object" in qpas-wrapper.log

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Middleware Monitor


    COMPONENT:

    BMC Middleware and Transaction Management


    APPLIES TO:

    TrueSight Middleware Monitor TrueSight Middleware Transaction Monitor BMC Middleware and Transaction Management BMC Middleware Management - Performance and Availability BMC Middleware Management - Transaction Monitoring



    PROBLEM:

    The Application Service does not start after a product upgrade. In qpas-wrapper.log the following messages are getting logged:

    STATUS | wrapper  | 2017/12/01 18:12:04 | --> Wrapper Started as Service STATUS | wrapper  | 2017/12/01 18:12:04 | Launching a JVM... INFO   | jvm 1    | 2017/12/01 18:12:05 | Error occurred during initialization of VM INFO   | jvm 1    | 2017/12/01 18:12:05 | java/lang/NoClassDefFoundError: java/lang/Object ERROR  | wrapper  | 2017/12/01 18:12:05 | JVM exited while loading the application. STATUS | wrapper  | 2017/12/01 18:12:05 | JVM Restarts disabled.  Shutting down. STATUS | wrapper  | 2017/12/01 18:12:05 | <-- Wrapper Stopped
      
    The installer log shows "1 NonFatalErrors" (or more) and an error description like this for the error:  
    Additional Notes: ERROR - This command variant may only be run with qpas down

     


    CAUSE:

    The Application Service (qpas) was running during the installation causing one or more files not to be installed.


    SOLUTION:

    Roll back the installation, for example from a backup, and retry the upgrade, making sure that none of the services are running or are getting automatically started while upgrading.


    Article Number:

    000148083


    Article Type:

    Solutions to a Product Problem



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