TrueSight Middleware and Transaction Monitor: Application Service (qpas) does not start after product upgrade. "java/lang/NoClassDefFoundError: java/lang/Object" in qpas-wrapper.log

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    TrueSight Middleware Monitor


    BMC Middleware and Transaction Management


    TrueSight Middleware Monitor TrueSight Middleware Transaction Monitor BMC Middleware and Transaction Management BMC Middleware Management - Performance and Availability BMC Middleware Management - Transaction Monitoring


    The Application Service does not start after a product upgrade. In qpas-wrapper.log the following messages are getting logged:

    STATUS | wrapper  | 2017/12/01 18:12:04 | --> Wrapper Started as Service STATUS | wrapper  | 2017/12/01 18:12:04 | Launching a JVM... INFO   | jvm 1    | 2017/12/01 18:12:05 | Error occurred during initialization of VM INFO   | jvm 1    | 2017/12/01 18:12:05 | java/lang/NoClassDefFoundError: java/lang/Object ERROR  | wrapper  | 2017/12/01 18:12:05 | JVM exited while loading the application. STATUS | wrapper  | 2017/12/01 18:12:05 | JVM Restarts disabled.  Shutting down. STATUS | wrapper  | 2017/12/01 18:12:05 | <-- Wrapper Stopped
    The installer log shows "1 NonFatalErrors" (or more) and an error description like this for the error:  
    Additional Notes: ERROR - This command variant may only be run with qpas down



    The Application Service (qpas) was running during the installation causing one or more files not to be installed.


    Roll back the installation, for example from a backup, and retry the upgrade, making sure that none of the services are running or are getting automatically started while upgrading.

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    Solutions to a Product Problem

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