How to Migrate Data from Track-It! 11.4 to Track-It! 2019

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Track-It!


    COMPONENT:

    Track-It! 2019 R3


    APPLIES TO:

    Track-It! 2019



    QUESTION:

    How can I migrate or move data from Track-It! 11.4.x to the new Track-It! 2019?


    ANSWER:

    The following configuration information and data will be migrated from Track-It! 11.4 to Track-It! 2019:

       
    • Work Orders
    •  
    • Assignments
    •  
    • Technicians
    •  
    • Requestor
    •  
    • Departments
    •  
    • Locations
    •  
    • Lookups
    •  
    • Work Order Templates
    •  
    • Categories
    •  
    • Activity Codes
    •  
    • Priorities
    •  
    • Status
    •  
    • Attachments
    •  
    • Topics
    •  
    • Solutions
    •  
    • Network Lookups (NEW!)
    •  
    • Vendors (NEW!)
    •  
    • Assets (NEW!) Note: Only ONE, i.e., the EarlierCopy of a Duplicate Asset Record will be migrated.
    •  
    • Tracked Items (NEW!) Note: The Deleted Tracked Items will NOT be migrated.
    •  
    • Purchase Order
    •  
    • Change Requests
      
    Instructions:

    1. Download the the latest Track-It! 2019 migration tool from the following location, to your existing Track-It! 11.4 production server: 

           Migration Tool for BMC Track-It! 2019 Install  

    2. Install the migration tool on the 11.4.x Server by double-clicking on the   Migration Tool for BMC Track-It! 2019 Install (64-bit).exe.

    3. Launch the tool by clicking on the DatabaseMigration.exe at the location below:  
     
      C:\Program Files\BMC\Track-It! 2019 Migration Tool
      
      OR 
      
      C:\Program Files (x86)\BMC\Track-It! 2019 Migration Tool
      
     
    4. Check the EULA and proceed Next.  
     
    5. Specify the database login details for the Source (Track-It! 11.4) and Target (Track-It! 2019) databases:  
     
      User-added image 
     
      Note: The user ID specified for the Track-It! 2019 Database must have System Administrator (sysadmin) privileges.  
     
    6. Your data will now be migrated. This process will take several minutes to complete.  
     
      Note: This migration tool will    NOT migrate the system configuration data below: 
      
       
    • Email settings & policies
    •  
    • Event & work order policies
    •  
    • Technician permissions
    •  
    • Skill routing policies
    •  
    • Service Level Agreements (SLAs)
    •  
    • Custom Reports
       
      

     


    Article Number:

    000134526


    Article Type:

    FAQ/Procedural



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