Reports with Assignee field selected can take longer to run

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    FootPrints


    APPLIES TO:

    Footprints 12.1.x



    PROBLEM:

    Summary:
    Large report takes a 15+ minutes to load when the Assignees field is included

    Workaround:
    None

    Actual Results:
    Large report takes much longer to load when the Assignees field is included 

    STR:

    1. Import 10K tickets and set 10 or more admins as a default assignee.
    2. Go to service analytics.
    3. Cross item report.
    4. Select assignees in the available fields.
    5. Click apply changes.


    CAUSE:

    Defect DRZNZ-3070


    SOLUTION:

    This issue is under investigation by the development team and this article will be updated when more information is available.


    Article Number:

    000147133


    Article Type:

    Solutions to a Product Problem



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