Garbled characters displayed in Approval Central form in the Chrome browser hosted in Chinese OS

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Mid Tier


    APPLIES TO:

    Chrome browser only Chinese Locale OS



    PROBLEM:

    Garble characters displayed in Approval Central form when using Chrome browser against a Chinese locale.

       
    • This issue occurs in Chrome browser only, does not occur in Firefox or IE browser.
    •  
    • Chrome browser version is 62
    •  
    • Refer to Garbled characters in attached screenshot.

     


    CAUSE:

    Chrome browser version 62 bug


    SOLUTION:

    Workaround:  use Firefox or IE browser 
    Solution:: The issue is fixed in Chrome browser version 63.  Please update your Chrome browser


    Article Number:

    000144225


    Article Type:

    Solutions to a Product Problem



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