BDSSA: BDSSA Portal browser certificate has expired.

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BladeLogic Decision Support for Server Automation (5 Report Viewers, 1 Query Studio)


    APPLIES TO:

    BMC BladeLogic Decision Support for Server Automation (5 Report Viewers, 1 Query Studio)



    PROBLEM:

     

    When logging into the BDSSA portal, the browser shows certificate has expired.

      

     

     


    CAUSE:

    A new certificate needs to be created and imported into the browser.


    SOLUTION:

     

    Legacy ID:KA360266

      

    Solution:

      

    A new certificate needs to be created and imported into the browser. Most of the webbrowsers in corporate environments in production are restricted by Windows Administrators.

      

    Please work with IT department to install apache certificate into web browser, the default certificate is available at below locations as per the BDSSA release:

      

    BDSSA 8.5.x and older releases:   %BLREPORTS_HOME%/webserver/conf/bmcsareports.cert

      

    BDSSA 8.6.xand newer releases:   %BDS_HOME%/webserver/conf/bmcsareports.cert

      

    If you need step-by-step screen instructions on how to install a self-signed certificate into a browser, please visit this 3rd party website.

      

    if a 3rd party certificates are configured with BDSSA, please follow instructions at below link:

      

    https://docs.bmc.com/docs/display/public/bdssa86/Using+third-party+Certification+Authority+certificates

      

    Additionally, for web browser requirements, please visit: https://docs.bmc.com/docs/display/public/bdssa86/Web+browser+requirements

      

     

      

     

      


     

      

     

      

     

      
    Related Products:  
       
    1. BMC BladeLogic Decision Support for Server Automation (5 Report Viewers, 1 Query Studio)

     


    Article Number:

    000087696


    Article Type:

    Solutions to a Product Problem



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