The TSCO 11.0 'BMC - Cloud Lifecycle Management 4.0/4.1/4.5/4.6 - Cloud Infrastructure Extractor reports, "BCO_ETL_ERR011: Detected an abnormal ETL termination.  Reason: java.lang.NoSuchMethodError against CLM version 4.6 FP6

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Capacity Optimization


    APPLIES TO:

    TrueSight Capacity Optimization 11.0



    PROBLEM:

    The 'BMC - Cloud Lifecycle Management 4.0/4.1/4.5/4.6 - Cloud Infrastructure Extractor reports, "BCO_ETL_ERR011: Detected an abnormal ETL termination.  Reason: java.lang.NoSuchMethodError: com.fasterxml.jackson.databind.SerializationConfig with SerializationInclusion(Lcom/fasterxlm/jackson/annotation/JsonInclude$Include..." when collecting data from CLM 4.6 FP6.

     


    SOLUTION:

    To integrate with Cloud Lifecycle Management (CLM) version 4.6 FP6 with the CLM ETL in TrueSight Capacity Optimization (TSCO) it is necessary to install TSCO Cumulative Hot Fix (CHF) 11.0.00.00.C00007 or later.

    TSCO compatibility with CLM 4.6 FP6 is being tracked via DRCOZ-14736: 'Provide Support for CLM 46FP6'.

    Information on how to obtain the latest TSCO 11.0 CHF package is available here:
      000097159: Cumulative Hot Fixes for TrueSight Capacity Optimization (CO), CO Gateway Server, and CO Agent, and CO Perceiver (https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000097159)

    Support for CLM 4.6 FP6 in TSCO with the installation of TSCO Cumulative Hot Fix (CHF) 11.0.00.00.C00007 or later is documented here:
      https://docs.bmc.com/docs/display/btco110/Cloud+Lifecycle+Management+module#Compatibility matrix
     


    Article Number:

    000146197


    Article Type:

    Solutions to a Product Problem



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