ITSM Installation is failing on 3rd server in Server Group.

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy IT Service Management Suite


    COMPONENT:

    Remedy ITSM Foundation



    QUESTION:

    Getting below Errors in the Installation logs:
    ===========================================
    (Nov 21 2016 12:00:52.975 PM +0000),SEVERE,com.bmc.install.product.bmcremedyitsmsuite.bmcrkm.tasks.BmcRkmPostInstallInstallationTask,
      THROWABLE EVENT {Description=[Unable to read the value of record],Detail=[]},
      Throwable=[ERROR (93): Timeout during data retrieval due to busy server -- retry the operation; VSPR4502:4104 ONC/RPC call timed out

    (Nov 21 2016 12:03:22.977 PM +0000),SEVERE,com.bmc.install.product.bmcremedyitsmsuite.bmcrkm.tasks.BmcRkmPostInstallInstallationTask,
      THROWABLE EVENT {Description=[Unable to read the value of record],Detail=[]},
      Throwable=[ERROR (91): RPC call failed; VSPR4502:4104 ONC/RPC call timed out
    ============================================

    > Checked the Output of Prechecker Utility and could see few errors there related to "is_read_committed_snapshot".


    ANSWER:

    > Suggested customer to perform below Changes after which installation got completed Successfully:

    1) set "is_read_committed_snapshot" to True
    2) ASJ-Thread-Count must be configured to number greated than 0 in ar.cfg.
    3) Set value of "Server-Plugin-Default-Timeout" as 120 or 600.


    Article Number:

    000125139


    Article Type:

    FAQ/Procedural



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