Seeing data gap for the AvailabilityErrors and ResponseTime parameters in the PATROL for Application Management (AM KM) version 10.7.00

Version 11
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    PRODUCT:

    PATROL for Application Management


    COMPONENT:

    AM KM


    APPLIES TO:

    PATROL for Application Management version 10.7.00



    PROBLEM:

     

    From the TrueSight Presentation Server (TSPS) console and TrueSight Infrastructure Management (TSIM) console, the AvailabilityErrors and ResponseTime parameters showing few data points within an hour, but the parameters set to collect every 2 or 5 minutes.

     


    CAUSE:

    This issue occurs in the AM KM 10.7.00 where there is a data collection issue.


    SOLUTION:

     

    To resolve this issue, perform the following steps:

    Step 1) Install AM KM 10.7.00 Fix Pack 1 (10.7.00.01) by reviewing the document below:

    https://docs.bmc.com/docs/display/tsamkm107/10.7.00.01%3A+Fix+Pack+1

    Step 2) Download and install AM KM 10.7.00 Hotfix 3 (10.7.00.03) located at the following:

    ftp://ftp.bmc.com/pub/tss/10.7/AM_KM/APM_10.7.00.03.zip

    Note: Review the file called 10.7.00.03.txt that contains the installation instructions for AM KM 10.7.00 Hotfix 3.

     


    Article Number:

    000360120


    Article Type:

    Solutions to a Product Problem



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