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Remedyforce Service Desk

Remedyforce Summer '17

QUESTION:

Why staff users are getting insufficient privileges when opening Queue and Staff fields on the Remedyforce Console

ANSWER:

If staff user are using a custom profile there is a Visualforce Page that need access to.
1- Go to setup menu type on quick find "visualforce page"
2- Look for the page "SuggestionPage" you can create a view to find the page
3- Click on security
4- Add your profile to the page.
5- Save it.


 

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FAQ/Procedural