Staff users getting insufficient privileges on queue and user field

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk


    COMPONENT:

    Remedyforce Summer '17



    QUESTION:

    Why staff users are getting insufficient privileges when opening Queue and Staff fields on the Remedyforce Console


    ANSWER:

    If staff user are using a custom profile there is a Visualforce Page that need access to.
    1- Go to setup menu type on quick find "visualforce page"
    2- Look for the page "SuggestionPage" you can create a view to find the page
    3- Click on security
    4- Add your profile to the page.
    5- Save it.


     


    Article Number:

    000146036


    Article Type:

    FAQ/Procedural



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