Control-M/Server Upgrade Export on windows with MS SQL fails with error CMS_AGPRM.dat for reading:No such file or directory

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Control-M/Server for UNIX and Microsoft Windows


    COMPONENT:

    Control-M/Server - Migration ToolKit


    APPLIES TO:

    Toolkit from v9 Fix Pack 3 or higher



    PROBLEM:

    When attempting to export the Control-M/Server data v6.4 on windows using MS SQL Server and the upgrade export toolkit from Control-M/Server v9 Fix Pack 3 the export fails with the following error:

    Failed to open file C:\Program Files\BMC Software\CONTROL-M Server\Ctm_server\up
    grade_export\output\definition\\CMS_AGPRM.datfor reading:No such file or directory
    ***Export process failed.
    ***For more information please refer to the migration logs.

    The migration log named 'migration_full' recorded the following error:

    * WILLRUN: "C:\Program Files\BMC Software\CONTROL-M Server\Ctm_server\upgrade_export"\bin\\ctm_dbUpgrade.exe migrate_unload 640 64_01_800 definition *
    [20/02/2017 23:00:22.56] * Failure. Possible error: Failed to extract agents from DB to files. *
    [Mon 02/20/2017 23:00:22] exportdata ended with rc 5
    [Mon 02/20/2017 23:00:22] perform export ended with status 5
    [Mon 02/20/2017 23:00:22] run_export_command_line: return code: 5
    [Mon 02/20/2017 23:00:22] export definition failed
    [Mon 02/20/2017 23:00:22] exit controller with 1...
    [Mon 02/20/2017 23:00:22] ---------Controller ENDED
    [Mon 02/20/2017 23:00:22] Returned from controller with 1
    [Mon 02/20/2017 23:00:22] END STEP NOT OK: EXPORT


    CAUSE:

    CAR00103714 - Export Control-M/Server data during migration may fail, when installed on Windows OS using MSSQL database.


    SOLUTION:

    There are two workarounds:

       
    • Temporary change Control-M/Server target version:    
           
      • Uninstall V9 FP3 from target machine. V9 GA or V9 FP1 can be installed.
      •    
      • Re-install export package from target environment on source environment
      •    
      • Perform the migration (Export and Import)
      •    
      • Apply V9 FP3 on target machine
      •   
    •  
    • Upgrade MSSQL client on source machine:    
           
      • Upgrade MSSQL client on source machine to 2012
      •   

     


    Article Number:

    000133153


    Article Type:

    Solutions to a Product Problem



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