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ProactiveNet Performance Management Suite
BSR 3.5.01 Events have Incident Status of NULL
The issue is that when the event is closed in BPPM, the Incident gets marked as Resolved (correctly) and we immediately get a response back from remedy with an incident_status of “Resolved” about 10 minutes later, this gets changed to “null” and reopens the incident information.
The gateway.ibrsd file had incorrect configuration (changed by customer). The problem was resolved with the following correction.
1. Edit the <MCELL_HOME>\etc\gateway.ibrsd file
2. Locate the following line
3. And replace it with below line:
4. Stop the SDIG
5. Backup and delete the contents of the EventIntegrator\logs directory 6. Backup and delete following files
7. Restart the CELL and then Start the SDIG