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Remedy AR System Server
Smart Reporting Remedy
SR : 9.x versions
While onboarding we are getting below error message: " Error in getting Client Organizations from Smart Reporting ".
Error found on logs:
Client Organization is Off from Admin Console.
Follow next steps to resolve the issue:
- Log into Smart Reporting with the "siadmin" user.
- Go to Administration.
- Go to Configuration.
- Go to the Authentication tab.
- Go to the Client Organisations drop down menu.
- Enable the "Client Organisation Functionality".
- Save the changes.
- Onboard Client organizations as required.