Remedy Smart Reporting - Error in getting Client Organization while onboarding

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    Smart Reporting Remedy


    APPLIES TO:

    SR : 9.x versions



    PROBLEM:

    While onboarding we are getting below error message: " Error in getting Client Organizations from Smart Reporting ". 

     
    Error found on logs: 
      
      In "bmcsmartreporting-stdout.log" log file: 
      
      -BMC:SR:2020-01-21 18:16:56: INFO (AdministrationService:remoteAdministrationCall) - WebserviceException caught: 34(   CLIENT_ORGS_DISABLED
      
      In "sr.part.0.log" log file: 
      
      - 18:00:00.075 | pool-20-thread-1       | ERROR | c.b.i.r.services.SmartReportingService        |    Error in getting Client Organizations from Smart Reporting. Web Service Error Code : 34

     


    CAUSE:

    Client Organization is Off from Admin Console. 


    SOLUTION:

    Follow next steps to resolve the issue:

       
    1. Log into Smart Reporting with the "siadmin" user.
    2.  
    3. Go to Administration. 
    4.  
    5. Go to Configuration.
    6.  
    7. Go to the Authentication tab.
    8.  
    9. Go to the Client Organisations drop down menu.
    10.  
    11. Enable the "Client Organisation Functionality".
    12.  
    13. Save the changes.
    14.  
    15. Onboard Client organizations as required. 
       Client Org

     


    Article Number:

    000140690


    Article Type:

    Solutions to a Product Problem



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