DWP Client: Service may no longer exist or you do not have access to view it. Please contact your IT administrator for further assistance

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    MyIT Digital Workplace



    PROBLEM:

    We see the following error when attempting to open a Service Request:

    "Service may no longer exist or you do not have access to view it. Please contact your IT administrator for further assistance "

    On further inspection of the tomcat logs authentication errors are present.


    SOLUTION:

    In the event the application service password has changed, please open the MyIT Mid-Tier Administration menu, select persistant datastores and update the Admin password with the correct application service password before restarting tomcat.


    Article Number:

    000145492


    Article Type:

    Solutions to a Product Problem



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