DWP Client: Service may no longer exist or you do not have access to view it. Please contact your IT administrator for further assistance

Version 2
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    MyIT Digital Workplace



    PROBLEM:

    We see the following error when attempting to open a Service Request:

    "Service may no longer exist or you do not have access to view it. Please contact your IT administrator for further assistance "

    On further inspection of the tomcat logs authentication errors are present.


    SOLUTION:

    In the event the application service password has changed, please open the MyIT Mid-Tier Administration menu, select persistant datastores and update the Admin password with the correct application service password before restarting tomcat. In addition to this, the "connect.arsystem.password" needs to be updated to the encrypted value (encryption tool).


    Article Number:

    000145492


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles