Getting "Error creating Pod: bad format:" error when trying to create Network Pod in BladeLogic Network Automation Administration Console

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BladeLogic Network Automation


    COMPONENT:

    BladeLogic Network Automation



    PROBLEM:

    When trying to follow Cloud LifeCycle Management document (https://docs.bmc.com/docs/cloudlifecyclemanagement/46/creating-network-pods-in-bmc-network-automation-669202781.html#CreatingnetworkpodsinBMCNetworkAutomation-Tocreateanetworkpod) to create Network Pod in BladeLogic Network Administration Console, you are getting "Error creating Pod: bad format:"

    User-added image

    BCA-Networks.log.0 shows the following error:
    Nov 17, 2017 08:10:56 AM com.microsoft.sqlserver.jdbc.SQLServerConnection:63 commit
    FINER: [Thread=http-bio-11443-exec-3] RETURN
    Nov 17, 2017 08:10:56 AM com.bmc.bcan.webapp.struts.action.network.PodAction
    WARNING: [Thread=http-bio-11443-exec-3] error creating pod node
    com.bmc.bcan.engine.database.persistence.KeyFormatException: bad format:
                    at com.bmc.bcan.engine.database.persistence.Key.<init>(Key.java:88)
                    at com.bmc.bcan.engine.database.persistence.HelperStore.retrieveByKey(HelperStore.java:458)
                    at com.bmc.bcan.webapp.struts.action.network.PodAction.updatePodNode(PodAction.java:3076)
                    at com.bmc.bcan.webapp.struts.action.network.PodAction.execute(PodAction.java:205)
                    at org.apache.struts.chain.commands.servlet.ExecuteAction.execute(ExecuteAction.java:58)
                    at org.apache.struts.chain.commands.AbstractExecuteAction.execute(AbstractExecuteAction.java:67)
                    at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51)
                    at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
                    at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305)
                    at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)
                    at org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:283)
                    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
                    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)
                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
                    at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
                    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
                    at com.bmc.bcan.webapp.filter.PCMLocksFilter.doFilter(PCMLocksFilter.java:67)
                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
                    at com.bmc.bcan.webapp.filter.CSRFFilter.doFilter(CSRFFilter.java:121)
                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
                    at com.bmc.bcan.webapp.filter.ThreadMaskFilter.doFilter(ThreadMaskFilter.java:74)
                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
                    at com.bmc.bcan.webapp.filter.DBSessionFilter.doFilter(DBSessionFilter.java:160)
                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
                    at com.bmc.bcan.webapp.filter.DeviceTypeMapFilter.doFilter(DeviceTypeMapFilter.java:65)
                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
                    at com.bmc.bcan.webapp.filter.AccessValidationFilter.doFilter(AccessValidationFilter.java:255)
                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
                    at com.bmc.bcan.webapp.filter.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:110)
                    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
                    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
                    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:203)
                    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
                    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)
                    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
                    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
                    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
                    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423)
                    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1079)
                    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:620)
                    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)
                    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
                    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
                    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
                    at java.lang.Thread.run(Thread.java:745)

    Nov 17, 2017 08:10:56 AM PodAction execute(successfulPodNode)
    FINER: [Thread=http-bio-11443-exec-3] RETURN


     


    CAUSE:

    This is due to Avaya Collaborative Services Plug-In or Extension is enabled on the Browser that is used to login to BladeLogic Network Automation Administration Console.


    SOLUTION:

    If your browser has Avaya Collaboration Services extension enabled like the following, then you will see the error above:

    User-added image

    Please follow this step (https://docs.bmc.com/docs/display/public/bna87/Troubleshooting+issues+when+additional+plug-ins+are+installed+on+your+web+browser) to workaround this issue which will address the creation of Network Pod failure.

    Please refer to CLM How-To Videos Series for our BMC Customer Support Self-Help Videos


    Article Number:

    000145368


    Article Type:

    Solutions to a Product Problem



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