Remedy - Server - How to delete an AR Server License using the Driver tool

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Remedy AR System Server all versions



    QUESTION:

    How can an AR Server License be deleted using the Driver tool instead of using the application interface (Add or Remove Licenses form).


    ANSWER:

     

    To delete an AR Server License using the Driver too please follow these steps:

    1- Open the Driver tool.
          ARS 18.08.x - Using the driver program
          ARS 18.05.x - Using the driver program
          ARS 9.1.x - Using the driver program
          ARS 9.0.x - Using the driver program
          ARS 8.1.x - Using the driver program

    2- Follow these steps:

    Command: log
    Control record:
       Authentication string () :
       User name () :
    <Remedy admin user, for example Demo>
       Password () : <Remedy's user password - note, the pwd will be displayed in plain text >
       Locale[.charSet] () :
       Time zone () :
       Server () :
    <AR Server name>



    Command: init
    INITIALIZATION

       ARInitialization  results
    ReturnCode:  OK
    Status List : 0 items


    --- The following step is only to be done if ARS is configured to use a specific AR TCP port. If the Portmapper is used then this step can be skipped --- 
    Command: ssp
    SET SERVER PORT
    The port number of server (0):
    <AR Port>
    Using private socket? (0): <RPC Socket if used, otherwise press enter>

       ARSetServerPort  results
    ReturnCode:  OK
    Status List : 0 items

    ------------------------------------------------------------------

    Command: dl
    DELETE LICENSE
    License Type:
    AR Server
    License key: <AR Server License key>

       ARDeleteLicense  results
    ReturnCode:  OK
    Status List : 0 items


    3- At this point the AR Server License will have been removed and the Driver Tool can be closed.



    Useful information:
    Remedy - Server - How to add an AR Server License into Remedy using the Driver tool


     

     


    Article Number:

    000145262


    Article Type:

    FAQ/Procedural



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