This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
Remedy AR System Server
AR System Mid Tier
any web application that changes visibility of elements and its parents
Chrome versions 61 and 62 have introduced a bug that changes the visibility of html elements and their parents . This bug affects the display of Remedy forms in that some fields may no longer be visible in Chrome.
Google acknowledges the bug and will be addressing it in a future version.
The Chrome defect causes a rendering problem; the parent element's visibility is set to hidden after setting the child to visible resulting into the entire element to be hidden.
The defect will be addressed in Chrome 63. In the mean time BMC Support offers the following workaround:
- Take a backup
- Edit it and add this:
***** Make sure to revert to the backup after the Chrome update. ******
Chrome 63.0.3239.108 has this problem solved