CONTROL-M for Advanced File Transfer Plugin version, 800.000, is not compatible with 800.0 version, 820.000.

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    PRODUCT:

    Control-M for Advanced File Transfer


    COMPONENT:

    Control-M/CM for Advanced File Transfer


    APPLIES TO:

    Control-M/CM for Advanced File Transfer 8.2.00



    PROBLEM:

    After the installation of Control-M Enterprise Manager Fix Pack 500, the following message is displayed on CCM when the Connection Profile Management of Control Module for File Transfer 8.2.00 is selected.

    Internal Error occurred. CCM CONTROL-M for Advanced File Transfer Plugin version, 800.000, is not compatible with 800.0 version, 820.000.

    User-added image


    If the error occurs in any other scenario please apply the steps described in solution 2 below.
     


    CAUSE:

    incorrect versions of Advanced File Transfer and Managed File Transfer plugins


    SOLUTION:

    Solution 1)

    1 - Close the Control-M Configuration Manager

    2 - Open the Windows Explorer and navigate to the folder "C:\Program Files\BMC Software\Control-M EM 9.0.00\Default\cm_deploy_plugins".

    3 - Remove the following DLL's from this folder (backup first in case they need to be restored - once tested, delete):

    bmc-ctmem-plugin-cmaft-80x.dll
    bmc-ctmem-plugin-cmmft-80x.dll


    Solution 2)

    The error message above the Client PC has forms 8.0.installed but requires those for version 8.2.

    The media for the Plug-in that is applied to the Control-M/Agent will also include an 'EM' directory which will have the required installation for Windows to update the Control-M/Enterprise Manager client regardless of what platform the Control-M/Agent uses.  More information on the installation of Plug-Ins is provided in the Control-M documentation at docs.bmc.com.


    Article Number:

    000137461


    Article Type:

    Solutions to a Product Problem



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