How to use Service Request - Ad Hoc process in approval chain

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    PRODUCT:

    BMC Service Request Management


    COMPONENT:

    BMC Service Request Management



    PROBLEM:

    How to use generic "Service Request - Ad Hoc" in custom approval chain


    SOLUTION:

    1. Expose 'z1D_Approver' field in SR Field Mapping of SRD question management - need to manually add a new entry in SYS:Form Field Selection (refer to existing entries to figure out what pattern to follow when adding new record)

    2. Configure a question in SRD and map it with 'z1D_Approver'

    3. Add Service Request - Ad Hoc to a custom approval chain, and attach new chain to relevant SRDs.


    Article Number:

    000106322


    Article Type:

    Solutions to a Product Problem



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