The team is excited to announce the Service Now Connector for TrueSight Intelligence.
Using TrueSight Intelligence, help uncover new opportunities by exploring SNOW data; Enable teams to easily search, slice/dice and observe trends across user data from one interface in real time for faster problem analysis; Refocus KPIs and metrics to include employee engagement and satisfaction; Optimize Service Desk operations by automating their high volume, repeatable and resource intensive tasks end users ask for; Improve Customer satisfaction by giving Service Desk and Support teams visibility across the entire value chain and being proactively notified of issues; Reduce total support costs. You could also overlay other data from other sources on top of ITSM data.
The connector has been built in collaboration with our partner - TechData. The ServiceNow (SNOW) to BMC TrueSight Intelligence (TSI) Integration is a high-speed bridge that loads event data from SNOW into TSI. It is a Java based application and very easy to deploy.
The SNOW Connector Portal
Events loaded into TrueSight Intelligence
Please reach out to TrueSight Intelligence Customer Success Team - firstname.lastname@example.org to avail it.
Also, you can refer to the documentation here for more information.