Missing Objects buttons/Tabs when object is cached per the viewstats file.

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Mid Tier


    APPLIES TO:

    Midtier cache view-stats



    PROBLEM:

    Symptoms:
    Buttons/tabs are missing on cached forms 
    Buttons/tabs have a specific permission group association
    Forms were cached to midtier by the prefetch process using viewstats.dat

    Seen in 9.1.02 and 9.1.03


     


    CAUSE:

    Identified as defect SW00536404


    SOLUTION:

    Current analysis:
    Form HTML is seen in cache to contain the correct permission groups.   However, the html for the buttons/tabs/links that are governed by the permission group is not found.

    Solution:
    Apply hotfix, MT_9103P1_2017OCT05_CU_ALL.zip, to Midtier 9.1.03 patch 001.


    Current workaround:
    Turn on preload.  Forms will load correctly with preload and avoids using the prefetch/viewstats process. 


    Article Number:

    000138825


    Article Type:

    Solutions to a Product Problem



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