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Remedy AR System Server
AR System Mid Tier
Midtier cache view-stats
Buttons/tabs are missing on cached forms
Buttons/tabs have a specific permission group association
Forms were cached to midtier by the prefetch process using viewstats.dat
Seen in 9.1.02 and 9.1.03
Identified as defect SW00536404
Form HTML is seen in cache to contain the correct permission groups. However, the html for the buttons/tabs/links that are governed by the permission group is not found.
Apply hotfix, MT_9103P1_2017OCT05_CU_ALL.zip, to Midtier 9.1.03 patch 001.
Turn on preload. Forms will load correctly with preload and avoids using the prefetch/viewstats process.