When attempting to view activity items in Microblog, it returns an error - Encountered an Internal Error, look application error logs for details

Version 2
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    MyIT Digital Workplace


    COMPONENT:

    MyIT


    APPLIES TO:

    3.3.02



    PROBLEM:

    When-attempting-to-view-activity-items-in-Microblog-it-returns-an-error-Encountered-an-Internal-Error-look-application-error-logs-for-details

    DWP 3.3.02

    Reviewing UX logs show an error

    14:16:33.940 | socialService-42               | RID: none | ERROR   | c.b.b.m.s.s.a.ActivityStreamAggregatingRequestService | Error retrieving requests from Service Broker. 
    java.util.concurrent.ExecutionException: java.lang.IllegalArgumentException: "uriTemplate" parameter is null.
        at java.util.concurrent.FutureTask.report(Unknown Source)
        at java.util.concurrent.FutureTask.get(Unknown Source)

    Customer confirmed that the enhance catalog is not enabled. 


    CAUSE:

    DRIIT-21017, DRIIT-20580


    SOLUTION:

    This is a known defect and addressed in later patches. Please download the patch for 3.3.02 from below FTP site

    ftp://ftp.bmc.com/pub/MyIT3302_SmartIT16_Patch


    Article Number:

    000144151


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles