BMC Helix Remedyforce : How to Map Input to Subject Field on Tasks in Proper Order?

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to Map Input to Subject Field on Tasks in Proper Order?
    When trying to map the three  fields to the subject field of a task template in a specific order and to have them display in the mapped order they don’t follow the default order of being based on the order they were added to the mapping. Mapping is not in the order User put it on the SRD when the tasks are created.


    ANSWER:

     Exclude the prefix when only single fields mapped.

    Workaround:
    Map first name , last name and then use formula field to concatenate service request title .
    This could be added as workflow field update in subject. Basically create formula field to store format the way user want and then just put anywhere on emails or in tasks.

     


    Article Number:

    000261128


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles