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- score110Below Review Threshold
Hello, the idea is to implement a search technology that will, just like google, search not only for exact matches, but will be able to use the options: - case insensitive search (regardles of the case...
- score425Product Team Review
Its observed that that the Change in People Record Status (in CTM:People form) has no effect to the status of the User Record. This creates confusion and specially when Customers have LDAP Integration, this is a funct...
- score680Product Team Review
In a modern application, regardless whether mobile, client or browser based it is a standard feature to recognize a URL (or URI) as an active hyperlink. Copy and paste any http: or ftp: or file: urls (or their secure...
- score575Product Team Review
The OOTB application gives users two default basic Ticket Console Preset filters - however customers should be able to change the definition of these OOTB filters and/or add to them to create their own global presets ...
- score335Product Team Review
In 1.5 only product names are being resolved even when an alias exists.
- score75Below Review Threshold
This is not really an idea, more of a bug report; however, I've been told this is how to further progress the issue: AM/PM format currently used for scheduling changes – ambiguous, and it would app...
Approval central has so much un-used blue color area, we could use that area to have the approval central table wide, instead of horizontal scroll bar. Approval central table doesn’t show requester full name, it... Hi all, I've performed a fresh installation of following ITSM module/version ARS 19.08 ITSM 19.08 SRM 19.08 SLM 19.08 with sample data I'm logged with Allen user and tried to open a sr (Enable Acc...
Hello BMC Community, after some troubleshooting, we found out that Kerberos authentication uses the sAMAccountName as an identity attribute. We had the problem when the UserPrincipalName does not match the sA...
- score615On Roadmap
Most of our Customers (if not all) are interested in Full Name and Remedy Login ID of the customer. In a large company you may have more than one Jane Doe and more than one John Smith. In most cases the unique login n...
- score95Below Review Threshold
Currently you cannot add KCS Coaches to the Manage Teams when using this option for evaluating Knowledge articles (AQI). We found that you also have to KCS Contributor or Candidate to search and add them. ...
Currently, the date/time configuration change on Week Start day only applies to pre-defined filters/yellowfin pre defined conditions. However, in the calculated fields, week predefined function always considers week ...
- score75Below Review Threshold
looking for the ability to create KPI reports for Problem management backlog per support group. By default ITSM has OOTB filters for Incident per support group and work order support groups. what is needed is for si... (NOW() - [BMCServiceDesk__Incident__c].Assigned_To_TEAM_Time_Capture__c )*24 show the time in hour for single assigned is that possible to add the next time difference with the previous time difference when the same... Hi, I heard a rumour that Innovation Suite was coming to on Prem installs from 19.02 onwards. Can anyone confirm if this is the case? Also are there any instructions on how to install it locally? Many ... BMC Discovery (11.3) Storage System/ Volume - The last TKU had some Storage, however the storage not triggering down to host as it should be. Any recommendation appreciated. Regards, RT ! In MyIT when User searches for a Service Request only the Title is shown as the title doesn't explain much and User needs to open the Service Request in order to read the Description. Wherein in the Request Entry Con...
- score175Product Team Review
Currently TrueSight App visibilty Java agent does not support OpenJDK based applications monitoring. Many customers have already migrated/migrating their application to OpenJDK versions like 1.7.X, 1.8.x... Hello, Can you please help with the Radio button in Innovation Suite. How to arrange then in Horizontal or vertical alignment. How to enable/disable the other components based on the radio button acti... Hello Experts, If we can create the query something like to extract the list of all Discovery account ID's used fr scans ? ~Hitesh