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- score175Product Team Review
Hi, Please, can we ensure the Product Catalog categories / recommendations are consistent between all sources? Currently, there are too many sources of information when mapping CIs to the Category, Type and I...
- score50Below Review Threshold
Hello, I would like to suggest to let the user add more metrics into the SYS_DATA_ROLL table. In this way one could have preaggregated values even for custom metrics of interest, speeding up the execution of ... In CMDB, Can Asset have 2 Computer System Records be related to same IPEndpoint Relationships? Hello, I've been tasked with tracking Control-M jobs in the CMDB and I'm seeking advice on which CMDB class would be the best for extending into a new sub-class? I am not, at this point, concerned with i... Hi all, I'm hoping you can assist us with the following issue. On AR System Email Messages form, when choosing "Yes" on 'Display Advanced Options:' drop-down, the Advanced Tabs d... Hi guys, i am using a NSH script to restart Patrol agent. For linux i am doing this : "/opt/bmc/Patrol/Patrol3/scripts.d/S50PatrolAgent.sh start" But it only brings up one process Info 01/19/2020 20:... Hi, I have created a Message action in an Active Link(AL). When tickets get modified,(Priority of ticket is changed) and it displays a message "Priority has been change". My challenge is, when i trying...
- score580On Roadmap
We do have this on mid-tier for agents to input time for effort tracking, would like to see the same/similar on Smart IT This is real critical for any MSP to track individual effort times
- score80Below Review Threshold
Broadcasts are a very powerful feature in Remedyforce. They aid towards call deflection and allow for the automatic closure of all related Incidents – whether 10 or 10,000. However, there are some enhancements t... Can I create a report for VIPs?
- score355Product Team Review
Hi, it would be cool if you can configure icons for knowledge base articles as well similar to SRDs. This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT: ITSM In-App Reportin...
- score110Below Review Threshold
I would like to remove View for the End User portal, it is confusing. is there any commands to find out the no of jobs loaded in control-M after the new day load happened , they need to pull out the abend job , no of jobs loaded and long running jobs. is there any poss... How do we allow service desk staff to edit a Remedyforce Chat Transcript action? The edit option is there but when we try to use it the save button is not saving the changes.
- score160On Roadmap
The "Manage Bulk Updates" currently only supports relating CIs to People records. This console could be greatly enhanced with the following features for ease the daily work and routines in Asset Management: S...
This is regarding the issue which we normally face when TSIM server/application goes down due to some unknown reasons which results in loss of data points for all the monitored servers and a gap in the report is refle... Bonjour, durant le déploiement de l'agent sur des postes distant dans un réseau disant je reçois le l'erreur _ERRORCODE_3221225781_ par contre quand je lance le déploiement sur des po... Leveraging the email to incident fields process, how does one map to a sub category in the correct categorical tree? Mapping the event data to the Incident object fields - Documentation for BMC Remedyforce 20....
- score470Product Team Review
As per the current behavior in SmartIT 1.5 application,we have the following scenario :- -> When the 2 support agents open/modify the same existing Incident, the system allows both the users to proceed with ...