• Allow Users to Save Field/Filter Settings by View

    score15
    Below Review Threshold
    3 votes
    From the console, users can set a default for fields displayed by console (e.g. Incident / Service Request, Change Request, etc.) but the list of fields is displayed is the same for all views. Further, they can set fi...
    Erica Dean
    last modified by Erica Dean
  • Re-sizeable panes in RF console

    score30
    Below Review Threshold
    6 votes
    There are some panes within Remedyforce that only show three or four rows. These panes cannot be resized and if there are more rows than the pane can display, a scroll bar is added to the pane. I would like to be able...
    Clive Burford
    last modified by Clive Burford
  • DWP Helix - Add Feature for Renaming OOTB Business Category

    score10
    New
    2 votes
    We have determined that in Helix/Container environment, it is not possible to modify the name of the OOTB Business Category as when a restart is carried out, the changes will disappear.  It is possible to impleme...
    Cherry Blaber
    last modified by Cherry Blaber
  • Business Workflows: Create new Customer/Employee

    score35
    New
    7 votes
    As available in Smart It you can create on the fly a new "Requester" means customer or employee. This functionality is not available in Business Workflows but it is extremely useful.  
    Andreas Kunz
    last modified by Andreas Kunz
  • Flexible and configurable CSS in DWP 19.02 and above

    score40
    New
    8 votes
    There are a number of customisations that we had perviously put on the Digital Workplace Place that are no longer supported post 19.02. These were implemented in CSS and allowed us to change some of the text to match...
    Conrad Hemingway
    last modified by Conrad Hemingway
  • BMC Helix Chatbot

    score20
    Below Review Threshold
    4 votes
    Need to connect BMC Helix Chatbot to multiple and independent Virtual Chat environments
    Mugurel Mihai
    last modified by Mugurel Mihai
  • DWP needs to show the support group your approving when you belong to multiple groups

    score65
    Below Review Threshold
    13 votes
    A Users is a member of multiple change approval groups but they do not see the name of the approval support group when approving in DWP or DWP mobile.   We are encouraging users to take advantage of DWP mobile f...
    Dennis Gilmore
    last modified by Dennis Gilmore
  • Localized Product and Operational Catalog

    score80
    New
    16 votes
    Hello,   it would be great to have the possibilities to localized the product and operational catalog.   Within this functionallity it is possible to use the product / operational catalog in different langu...
    Calogero Lucia
    last modified by Calogero Lucia
  • Edit space/add fields around Work Log in Smart IT

    score0
    New
    0 votes
    There needs to be the ability to add fields around the Work Notes next to @ and attachments. In our use case users are required to add time (minutes) to the Incident, Change or Work Order when adding Work Notes. In IT...
    Mark Brittain
    last modified by Mark Brittain
  • Smart IT - Adding Custom forms and functionality in Smart IT

    score5
    New
    1 vote
    Currently we can migrate custom fields created on OOTB forms in Smart IT. But there is no option to migrate custom forms in Smart IT. This feature should be available in Smart IT so we can add custom forms and functio...
    Anuj Deswal
    last modified by Anuj Deswal
  • The user is able to see all the knowledge articles including the unpublished ones from an Incident in Smart IT

    score0
    New
    0 votes
    In Smart IT, on Incident module under Resources, It displays recommended Knowledge Articles. But it displays unpublished e.g. Draft, In progress etc. knowledge articles as well. It should display Published or there ...
    Anuj Deswal
    last modified by Anuj Deswal
  • Attachments fields data not available in Remedy Smart Reporting

    score10
    New
    2 votes
    In the current versions, data for attachment fields are not displayed in Smart Reporting reports. I would like to place an RFE for this request. Few customers have requirement to display attachment fields data in the ...
    Bharath Kumar Chitrala
    last modified by Bharath Kumar Chitrala
  • Reject Justification Copy into Worklog in Change Ticket

    score5
    New
    1 vote
    Hi All,   User might need to see reasons on why the change request rejected? in the ticket. Default setting on Remedy was, the reject justification store in AP:Detail Signature form and not shown in ticket which...
  • SmartIT - Product and Operational Categorizations remove when Customer changed

    score5
    Below Review Threshold
    1 vote
    If you  are changing the customer for an existing Incident or Work Order ticket, the Operational and Product Categorizations are remove and must be re-applied by the support agent. This behaviour is different to ...
    Thomas Kopacek
    last modified by Thomas Kopacek
  • Incident Number on HPD:Help Desk form

    score5
    Not Planned
    1 vote
    Create the ability for administrators to determine when an Incident Number generates. In previous versions of Remedy, the Incident Number did not generate until after a customer was entered into a new ticket. Now the ...
    Justin Lewis
    last modified by Justin Lewis
  • Add a "More" button to the bottom of the results list in the Smart Recorder results list of Smart IT.

    score5
    Below Review Threshold
    1 vote
    This will allow showing the entire results list instead of just 20 entries.
    Ron Kuschmider
    last modified by Ron Kuschmider
  • Create automated way to clear Mid Tier ATTStore folder

    score5
    Below Review Threshold
    1 vote
    The Mid Tier ATTStore folder will accumulate files as users fail to log out properly (See KA000073084 at KnowledgeArticle - BMC ). The KA solution is to develop a script to clear the folder. DoD STIGs often prevent s...
    Scott Skeate
    last modified by Scott Skeate
  • BMC Remedy Smart Reporting - Ability to define multiple pattern for bar charts.

    score10
    Below Review Threshold
    2 votes
    Hello,   It would be great to have a feature to define multiple patterns for bar charts and possibly other type of charts, as shown below -     This is possible in other BI tools.   Regards, ...
    Abhay Bagalkoti
    last modified by Abhay Bagalkoti
  • Allow KCS Coaches to be added to Teams for AQI

    score30
    Below Review Threshold
    6 votes
    Currently you cannot add KCS Coaches to the Manage Teams when using this option for evaluating Knowledge articles (AQI).  We found that you also have to KCS Contributor or Candidate to search and add them.  ...
    Jeff Mergens
    last modified by Jeff Mergens
  • Smart IT: Problem Management Resolution to be on Update Status screen

    score25
    Below Review Threshold
    5 votes
    For Problem Investigation in Smart IT, we would like to see the Resolution field show up on the Update Status screen like the Status Reason field does when you get to the Completed stage.
    David Breland
    last modified by David Breland