• Is it possible to compare two dates on a tpl?

    We are looking for a method to manipulates dates on a TPL.        Is it possible to creates dates attributes knowing the day, month and year?      Is it possible to compa...
    Juan Jose Algar Ortega
    last modified by Juan Jose Algar Ortega
  • Ability to use TEMPLATES to create Administrator Groups

    score70
    Not Planned
    14 votes
    As NAMP has transitioned over the years to BMC Client Management and the customer profile has grown from SMB to Enterprise we need to get the ability to easily create and clone Administrator Groups.  I am current...
    Steve Gibbs
    last modified by Steve Gibbs
  • The agent icon color should change in real time when the device gets online or offline

    score300
    Product Team Review
    60 votes
    Some customers would like to know in real time when an agent is down as with the basic settings an agent can appear in green in the console although it's down or its device is halted.   This is highly not recomm...
    Julien Devienne
    last modified by Julien Devienne
  • Ability to add Clickable URLs/Hyperlinks on service request form. New field type or modify header type fields with URL option

    score350
    On Roadmap
    70 votes
    Ability to Set Clickable URLs/Hyperlinks on service request form. New field type or use header type if you look at form and if you would like to launch say from from share point or another location or web then it shou...
    kedar zavar
    last modified by kedar zavar
  • BMC Helix Immersion Days | Silicon Valley | September 16 - 18, 2019

    9/16/19 2:00 PM
    1 - Preview Event Agenda 2 - REGISTER for BMC Helix Immersion Days 3 - Book your room at the Santa Clara Marriott with our Special Rate   Digital Transformation is rapidly changing the nature of business and t...
    May Bakken
    last modified by May Bakken
    BMC Helix Immersion Days | Silicon Valley | September 16 - 18, 2019

    in BMC Helix

    Appears in 3 other places

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  • Devices "Unreachable" while Scanning when NMAP is Enabled

    Hello all,   When I try to do a discovery scan with NMAP enabled, results in 99% of the devices being unreachable.  If I turn NMAP off, the devices are discovered, but obviously the results aren't as accura...
    Richard Morin
    last modified by Richard Morin
  • Asset Discovery should collect Printer serial number

    score35
    Active
    7 votes
    Currently the information like Printer serial number can't be collected using the asset discovery. There is not field to update this information in the BCM console. It would be nice to have this information.
    Ninad More
    last modified by Ninad More
  • Self Service - Common Request based on users most used requests

    score105
    Product Team Review
    21 votes
    We would like personalisze the common service requests for each user based on their most frequently used requests.   This would give a more personal service and improve useability
    Ingrid Stone
    last modified by Ingrid Stone
  • BMC Helix Digital Workplace 19.08.00 Release Calendar

    On this page you can find relevant details and the calendar for upgrades and maintenance being performed for BMC Helix Digital Workplace customers. Please note this calendar is only for subscribers who are on BMC Heli...
    Ravee Panjwani
    last modified by Ravee Panjwani
  • Trying to get different data from worklog and multiple rows for each item,

    Hi All, Let me explain first, I got three kinds of Worklog note that I want have in three different column for each incident in the report, I mean column A = Note A, column B = Note B and column C = Note C, Note A ...
    bertrand balenguele
    last modified by bertrand balenguele
  • Self Service 3.0 Request Inputs Alignment

    score20
    Active
    4 votes
    In self service 3.0 it appears the inputs do not align with each other if the inputs vary in size. In the first screenshot the 'People to Add to Queue' text area input isn't aligned with the third input on the left co...
    Ben Seba
    last modified by Ben Seba
  • Entitlement Skip for Service request entry console

    while loading Service request entry console some SR will be hidden based on Entitlement set for that SR, But i need to set one support organization to view all SRs inside service request console irrespective with En...
    imran k
    last modified by imran k
  • Support What's New

    Release Calendar Latest Version: BMC Helix Remedyforce Winter 19 P3, Build 201901.140.114 Remedyforce Summer 19 Coming Soon! Winter 19 P3 Release notes and notices Winter 19 P3 Known and corrected issues   ...
    James Dubcak
    last modified by James Dubcak
  • SRM Combining Fields - 9.1.04 patch 2

    I would like to know if it is possible to take a few fields that user fields out and combine them into another field.   I know I can do this in the SR Field Mapping, but I was hoping to do this on the actual SR ...
    T. D.
    last modified by T. D.
  • Calculated field can’t be selected when using pre-defined formula

    I can’t select calculated fields that I have already created when I try to use pre-defined field, time difference. Are there any ways to make a subtraction for calculated fields?
    Takuya Hashimoto
    last modified by Takuya Hashimoto
  • Milwaukee Control-M User Group + Brewers vs Cardinals

    8/28/19 9:00 AM
    Time once again for our annual Control-M User group meeting. This year we are holding it on August 28th at Miller Park. See how the latest features in Control-M 19 can accelerate your digital business. In this complem...
    Loreal Hunter
    created by Loreal Hunter
    Milwaukee Control-M User Group + Brewers vs Cardinals

    in Control-M

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  • RE:Notes Field on HPD:Help Desk and SRM:Request

    Hi Everyone,   We are on BMC Remedy ARS,ITSM,SRM,SLM along with RSSO DWP 9.1.04.002 We were to add custom fields on SYS:Notification Messages and things went on well by following few of the knowledge articles f...
    Abdul Moid Mohammed
    last modified by Abdul Moid Mohammed
  • Twin Cities Control-M User Group + Minnesota Twins vs. Atlanta Braves

    8/7/19 8:00 AM
    Time once again for our annual BMC Control-M User group meeting. See how the latest features in Control-M 19 can accelerate your digital business. In this complementary seminar, you’ll discover new ways Control-...
    Loreal Hunter
    last modified by Loreal Hunter
    Twin Cities Control-M User Group + Minnesota Twins vs. Atlanta Braves

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  • re-calculate risk level for Changes

    Hi   We have implemented new Risk assessment questions.    Unfortunately we now have a trend of more low- and high-risk Changes.    Does anyone have a method to balance new risk questions...
    Lone Jensen
    last modified by Lone Jensen
  • Changing port number on upgrade xml file

    Trying to upgrade control M from 9.0.00 to 9.0.18.200 and I have generated the xml file, and I wish to change the port number, from the one we had before, where do I make changes on the upgrade xml file I generated ?&...
    Simdi Okoro
    last modified by Simdi Okoro