• Preparing for your OneLogin Implementation

    All customers who subscribe to Remedyforce will at some point have to answer the question of, “How am I going to provision users in Salesforce/Remedyforce?”  Initially, what might not be known are the...
    Matthew Nadeau
    last modified by Matthew Nadeau
  • Many moves within BMC Communities

    With spring, there are usually many changes happening. I'll list a couple of changes/moves that you may want to be aware of. Some of these news are not fully validated, so please use caution when/if leveraging them....
    Matt Laurenceau
    last modified by Matt Laurenceau
  • The Pulse: User Session Timeout Feature in BMC Performance Manager Portal 2.11.00

    !!!!Attention all Portal 2.11.00 users !!!!! BMC Performance Manager Portal 2.11.00 offers users the opportunity to set a longer timeout value for Portal user sessions. We have documented the details on making thes...
    Betty Neumann
    last modified by Betty Neumann
  • The Pulse: Importing a custom Knowledge Module into BMC ProactiveNet Performance Manager

    We have seen a rise in interest regarding custom Knowledge Modules (KM) and importing them into BMC ProacitveNet Performance Manager (BPPM). While we have touched on this topic before, we can expand it a bit more with...
    Betty Neumann
    last modified by Betty Neumann
  • PATROL KM releases for Q1CY15

    In continuance of the quarterly release cadence for PATROL KMs,  there were several releases last week. A high-level summary is listed below.   BMC PATROL for SAP Solution Manager Support for SAP Solution M...
    Pushpak Pradhan
    last modified by Pushpak Pradhan
  • The Pulse: Installing & Configuring Online-Help

    This is just something I've been working on recently, and since there's not a whole lot of documentation about this - I've decided to blog about it.   You maybe asking why is this being included in the AR System...
    David Still
    last modified by David Still
  • Can we Chat?

    Hopefully you have had the chance to see the release notes and capabilities with the Winter ’15 release of Remedyforce.  One of the key new features is Remedyforce Chat.  This capability was originally...
    Jason Baldree
    last modified by Jason Baldree
  • Take a look at The New IT video on YouTube.

    Andy Smith
    last modified by Andy Smith
  • BMC Remedy IT Service Management Suite 8.1.01 Available

    In case you haven't heard, ITSM 8.1.01 is now available. Please see this link below for further details.   https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2014/03/04/bmc-remedy-it-service...
    Andy Smith
    last modified by Andy Smith
  • Explore Remedyforce Service Level Agreements

    Join us for the March installment of our First Fridays customer webinar series, where we will explore the service level agreement (SLA) capabilities of Remedyforce. We’ll discuss the SLA capabilities available t...
    Andy Smith
    last modified by Andy Smith
  • What's new in MyIT 2.0

    It's time to start getting excited about MyIT 2.0, I certainly am. It's currently in beta but I wanted to share some exciting new enhancements that are included:   Social Features With personal experiences sett...
    Andy Smith
    last modified by Andy Smith
  • Are you all considering Smart IT?

    I'm sure that by now most of you have heard about Smart IT either directly from me, through a partner or by looking on the BMC website. If you haven't then where on earth have you been?   To put it very simply, ...
    Andy Smith
    last modified by Andy Smith
  • Recording of BMC Remedy Automator Webinar

    For those of you who missed the BMC Remedy Automator webinar on the 17th March, here is a link to the recording.   https://bmc.webex.com/bmc/lsr.php?RCID=5e7e45df559c48a6980ac7155ab8bb00 Join us and learn ho...
    Andy Smith
    last modified by Andy Smith
  • Feature Review: Support for firewall rule port ranges in BMC Network Automation 8.5.00 as part of BMC Cloud Lifecycle Management

    Introduction  Currently when CLM 3.1 adds inbound or outbound firewall rules via BMC Network Automation web services API they can specify only one destination port to allow or deny access. For specifying multipl...
    Balaji Hari
    last modified by Balaji Hari
  • BMC Engage 2015 - Session Catalog is coming!

    The time is near!  Within the next two weeks, the Session Catalog for BMC Engage 2015 will be published.   Comprised of all the breakout sessions and hands-on learning labs, the Session Catalog will contain...
    Dawn Satkowski
    last modified by Dawn Satkowski
  • The Service Desk & Customer Experience

    You know that feeling of dread when you are resigned to the fact that you have no option but to log a ticket with the service desk in order to have that error that has gone from annoying to broken, and eventually addr...
    Marc Harris
    last modified by Marc Harris

      Perform Data Collector Logs   The prime use of this log is to see that the Perform Data Collector is running and there are no obvious errors seen. This helps in checking that the DCM Collection method on U...
    Tony Boman
    last modified by Tony Boman
  • PATROL Agent logs

    PATROL Agent error log As part of the PATROL Agent’s many tasks, it writes messages to the PATROL Agent error log file. Messages sent to the error log include both error messages that result from a failed act...
    Tony Boman
    last modified by Tony Boman
  • Your Recipes for Remedyforce Success – New White Paper Series

    I love to cook. I like experimenting with existing recipes and putting my own spin on them. One thing I very rarely do however, is invent something from scratch that's never been done before. If I'm going to make a ba...
    Crystal Miceli
    last modified by Crystal Miceli
  • Best Practices to Create Synthetic Watchpoints with version 2.6.10

    What is the best practice for creating Synthetic Watchpoints?  Recommendation: BMC strongly recommends implementing the Synthetic Device Configuration Pack so you can more quickly realize value from your monitore...
    Diane Porter
    last modified by Diane Porter