• Accessing documentation for the BMC Remedyforce CMDB 2.0 enhancements (Summer 15 release)

    With the release of BMC Remedyforce 20.15.03 (Summer 15), BMC Remedyforce CMDB 2.0 has been enhanced with many new capabilities, including the ability to store and manage assets along with configuration items (CIs). ...
    Shubhangi Apte
    created by Shubhangi Apte
  • Microsoft Lync Server 2013 Template for Monitoring Studio 9.0

    Our Microsoft Lync Server 2013 configuration template is now also available for the version 9.0 of Monitoring Studio KM for PATROL. Learn how to import and customize it to monitor your Microsoft Lync environment. http...
    Cyril Pantoli
    last modified by Cyril Pantoli
  • Release: NetApp Filers KM for PATROL 3.2.02

    The latest version of NetApp Filers KM for PATROL is now available to download. It includes many new features and improvements as well as several fixed issues, such as: The debug file now stores additional critical i...
    Frederic Plouvier
    last modified by Frederic Plouvier
  • Displaying combined results set in Superbox Search results

    Looking into combining all result sets into one data set under Superbox search results in Self Service SF1 and looking for input.     Here is the current thought process for the design   Instead of ...
    Haritha Kodali
    last modified by Haritha Kodali
  • The Pulse: What’s trending in Remedy ITSM? – Email Engine Rules

    This post shares information on how simple it is to create an incident via email or just to update work info entries. There are situations where in you receive issue information in email which you want to record in th...
    Ajey Darwatkar
    last modified by Ajey Darwatkar
  • The Pulse: Troubleshooting connection to CMDB issues.

    I ran into the issue with ADDM synching to CMDB and although it was perceived as a CMDB outage (via ARS Server) the root cause was based in Windows configuration.   In my experience the issue is related network ...
    Daniel Hudsky
    last modified by Daniel Hudsky
  • Welcome to Remedyforce…now what?!?

    As a new customer, we know there is a level of excitement to dive in and start understanding how you get moving as fast as possible with Remedyforce.  As such, we have tried to create a comprehensive list of the ...
    Jason Baldree
    last modified by Jason Baldree
  • The Pulse: AR Overlays and the CMDB - Granular details on why you should not overlay the BMC.CORE forms

    Hello and thank you for reading. First let me apologize for the highly granular technical details in this discussion.   This information has been provided to you by the official BMC Software AtriumCore Support o...
    Daniel Hudsky
    last modified by Daniel Hudsky
  • Connect with Remedy - Remedy Single Sign-On: New light weight, federated authentication Webinar

    Remedy Single Sign-On Please join Steve and Alvin as they present on BMC Remedy V9 new Remedy Single Sign-On during this month's webinar. In this session Rahul and Alvin will discuss Remedy Single Sign-On (R...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • Coming to BMC Communities this Friday: SSO Data Matching Wizard

    We listened, and now we’re delivering on it. Single sign-on (SSO) is your most requested enhancement to the communities and we’re thrilled to share that the extended BMC community team has been working on ...
    Heather Ausmus
    last modified by Heather Ausmus
  • The Pulse: Integration for BMC Remedy Service Desk

    Trending this month: Issues with Integration for BMC Remedy Service Desk (IBRSD)      IBRSD is integration to ITSM/Remedy Service Desk.  It allows users to create Incidents in Remedy Service Desk ...
    Betty Neumann
    last modified by Betty Neumann
  • Mainframe Costs Too High? Reduce MLC Costs and Transform Your Business

    Here’s a common challenge for many IT organizations. There’s a rush to invest in technologies that support the growth in digital engagement. This need is often driven by consumers who increasing rely on th...
    Tom Vogel
    last modified by Tom Vogel
  • BMC Remedy 9.1 Beta Program

    Accepting nominations for BMC Remedy 9.1 Beta Program This is your opportunity to check out the upcoming BMC Remedy 9.1 release and provide feedback to BMC about functionality, usability and quality. The program is e...
    May Bakken
    last modified by May Bakken
  • Connect with Remedy - The Digital Workplace: Modernize the face of IT with Virtual Chat Webinar

    The Digital Workplace: Modernize the face of IT with Virtual Chat Please join Jim and Daren they present on Modernizing the face of IT with Virtual Chat during this month's webinar. In this session they wil...
    Gregory Kiyoi
    created by Gregory Kiyoi
  • Connect With Control-M: LDAP Integration

    Join us for the next technical webinar in our Connect With Control-M Series. A panel of Control-M experts will be hosting monthly technical webinars and taking questions from the participants.  This technical web...
    Basil Faruqui
    last modified by Basil Faruqui
  • Seven High-Potential ROI Strategies for Reducing Mainframe Costs

    The law of gravity says that what goes up must come down. Too bad that doesn’t readily seem to apply to mainframe Monthly License Charge (MLC) software costs. Fortunately, however, you can reduce MLC costs by id...
    Tom Vogel
    last modified by Tom Vogel
  • Welcome to Remedyforce – Beyond the First Week! (Part 1)

    Hopefully you are starting to feel Remedyforce knowledgeable now that you’ve taken the Remedyforce online training recommended in Week One! The beauty of the web-based training courses is that they are self-pace...
    Nancy Hinich-Gualda
    last modified by Nancy Hinich-Gualda
  • Welcome to Remedyforce - The First Week

    Welcome to Remedyforce – The First Week!   Now that you’re familiar with all of the resources available to you for your Remedyforce success, let’s talk about getting started with Remedyforce! &...
    Nancy Hinich-Gualda
    last modified by Nancy Hinich-Gualda
  • Salesforce API Endpoint Retirement (www.salesforce.com)

    Happy Friday everyone!  Hope all of you are doing well.  I'm still trying to get back into the rhythm of daily life after having been on the road for two weeks!   Something came across my desk that I w...
    Virginia Leandro
    last modified by Virginia Leandro
  • The Pulse: How better cookies got rid of the ARERR 9360 error

    Remember when Mid-Tier was on version 7.5? This was one of those errors that kept coming up, no clear reason or root cause, it just happened. The error was difficult to reproduce, it wouldn’t show up in any logs...
    Justin Bakker
    last modified by Justin Bakker