• Warm Welcome from Your Product Manager

    Hello Everyone,   Some of you may know me from previous engagements and interactions but for those that do not I would like to introduce myself and give you all a warm welcome!  My name is Antonio Vargas, w...
    Antonio Vargas
    created by Antonio Vargas
  • The Pulse: SRM-How to hide certain fields from SRM Request Entry Console

    The Pulse blog shares experiences from BMC Customer Support on topics that are trending in application support.  Our goal is to share insights on how to understand features, investigate when there are issues, and...
    Vaibhav Wadekar
    last modified by Vaibhav Wadekar
  • New product release for our HR Case Management solution

      We are excited to announce a new product release for our HR Case Management solution. If you’re not already familiar, HR Case Management is a new, dedicated service management application designed specif...
    steve terry
    last modified by steve terry
  • What is a discovery sweep and when would you do one?

      What is a discovery sweep and when would you do one?   Beginning with BMC TrueSight Middleware and Transaction Monitor 8.0.00 you may configure the WebSphere MQ monitoring extensions to discover MQ ...
    Brad Boldon
    last modified by Brad Boldon
  • The Pulse:  SRM Approval Chains and Implementing SRM Approvals based on a Users Response to a Question

    This Pulse Blog consolidates a number of discussions surrounding the configuration of "non-standard" Approvals for Service Requests, specifically focusing on how to implement an Approval Process (Custom + Approval Cha...
    Carl Wilson
    last modified by Carl Wilson
  • Looking for Business Analysts for ITSM “Smart Apps” / Remedy 9.5 Innovation Studio Testing

    What is it?   1:1 hour session led by our BMC UX designers. Innovation Studio is a designer for modern ITSM "Smart Apps" based on the new BMC design language and capabilities. The Innovation Studio experience is...
    launa nguyen
    last modified by launa nguyen
  • All aboard the innovation train – Remedy 9.1, Smart IT 1.3 SP1 and HR Case Management 4.6 now available.

      Happy New Year! Throughout 2015 we’ve been busy building Smart, Beautiful and Powerful software to help you be more productive and we’re excited to announce an abundance of new Remedy, Smart IT and...
    Tony Myers
    last modified by Tony Myers
  • Looking for Business Analysts for ITSM “Smart Apps” / Remedy 9.5 Innovation Studio Designer Testing

    What is it?   1:1 hour session led by our BMC UX designers. Innovation Studio is a designer for modern ITSM "Smart Apps" based on the new BMC design language and capabilities. The Innovation Studio experience...
    launa nguyen
    last modified by launa nguyen
  • Introducing the Track-It! Developers Circle

    Things are changing here with Track-It! and we have some good news to share with you today.   As you may already know, we are hard at work on a new version of Track-It! that is based on a completely new platform...
    Cris Coffey
    last modified by Cris Coffey
  • OpenSSL Security Vulnerability - CVE-2016-0701

    Latest details from BMCLast Updated: February 4, 2016 04:30PM CST   BMC Software’s Application Security team is investigating the impact that the OpenSSL security advisory published on January 28th has on t...
    Ariel Kirson
    created by Ariel Kirson
  • The PULSE: Getting started in Software License Management part 3 – License Jobs

    Welcome back everyone and Happy New Year! I hope everybody is ready for the third and final installment of Getting Started with Software License Management (SWLM). I started off this series by saying SWLM is really ab...
    Jared Jones
    last modified by Jared Jones
  • Smart IT 1.5 Usability Testing – Usability testing of email template setup and usage (Service Desk module)

    What is it?   1:1 hour session lead by our BMC UX designers. The aim is to identify whether usability issues exist in email template/usage and to capture those issues.   One-on-one remote interview session...
    launa nguyen
    last modified by launa nguyen
  • RDV le 9 février pour BMC Exchange à Paris

    Bonjour à tous.   C'est avec plaisir qu'avec Caroline Lebeau nous vous convions à la session du 9 Février (suite à l'annulation en Novembre) Où? au Pavillion D'Armenonville (tout ...
    Matt Laurenceau
    last modified by Matt Laurenceau
  • Changing passwords in CLM product applications for version 4.6

    By John Stamps.   Three new videos added to the BMC Cloud Lifecycle Management documentation provide detailed conceptual information and step-by-step instructions on how to change passwords in BMC Cloud Lifecycl...
    Shweta Hardikar
    last modified by Shweta Hardikar
  • MainView for CICS focus on features:  Task Kill Exit

    In the last couple of releases of MainView for CICS BMC has made quite a few changes to the Task Kill exit.  Prior to release 5.3, which became available in December of 2015, BMC added the capability to kill task...
    Susan Rice
    last modified by Susan Rice
  • What's new in MyIT 3.0 ?

    MyIT 3.0 is available for download !   This release is also compatible with Remedyforce and Remedy ITSM 7.6.04 SP2 and later, TrueSight 8.6, 9.0, 10.0 & 10.1   Feature Highlights  Create new Servi...
    John Gallagher
    last modified by John Gallagher
  • Apache Commons Deserialization Vulnerability

    Latest details from BMC Last Updated: February 2, 2016 12:25 PM CST   BMC Software’s Application Security team is investigating the impact that the Apache Commons Library deserialization vulnerability has o...
    Stephen Watts
    last modified by Stephen Watts
  • Connect with Remedy - Data Access Model Enhancements in 9.1 and Support for Hierarchical Groups Webinar

    Please join Ashok, as he presents on the data access model enhancements introduced in Remedy 9.1. This will include the newly introduced Hierarchical Groups in Remedy ITSM, SRM, and SLM  that can help Remedy...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • Remedyforce Reports and Dashboards - Historical Trending, Report Types and Joined Reports

    Have you been looking at ways to create custom Reports and Dashboard that pull in HISTORICAL information? Perhaps you’re trying to display geographical LOCATIONS but not sure how to find the information? Or mayb...
    Mike Leveiller
    created by Mike Leveiller
  • The Pulse: AR Overlays and the CMDB - Granular details on why you should not overlay the BMC.CORE forms

    Hello and thank you for reading. First let me apologize for the highly granular technical details in this discussion.   This information has been provided to you by the official BMC Software AtriumCore Support o...
    Daniel Hudsky
    last modified by Daniel Hudsky