• The Service Desk & Customer Experience

    You know that feeling of dread when you are resigned to the fact that you have no option but to log a ticket with the service desk in order to have that error that has gone from annoying to broken, and eventually addr...
    Marc Harris
    last modified by Marc Harris
  • Best Practices to Create Synthetic Watchpoints with version 2.6.10

    What is the best practice for creating Synthetic Watchpoints?  Recommendation: BMC strongly recommends implementing the Synthetic Device Configuration Pack so you can more quickly realize value from your monitore...
    Diane Porter
    last modified by Diane Porter
  • What happened in Vegas…isn’t staying in Vegas.

    The theme of the HDI (HelpDesk Institute) 2015 conference was “the adventure begins here and it begins now”.  This reminded me that we as organizations are all over the map (literally and figuratively...
    Nancy Hinich-Gualda
    last modified by Nancy Hinich-Gualda
  • Connect with Remedy - Installing and Using Atrium Core Web Services Webinar

    Installing and Using Atrium Core Web Services Please join Chuck Simpson as he presents on Atrium Core Web Services during this month's webinar. In this session we will review what options are available whe...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • WebService for AST:Compter system form and CTM:People data through WebService

    Dear ALL, I have two questions need your help. I checked OOM WebService. 1. I couldn't find WebService for AST:Compter system form. Which WebService should i use, if i need to just view the data's in AST:Computer sy...
    Thomas Xiao
    last modified by Thomas Xiao
  • User Experience (or is it a Work Around)

    Julien BOISSERIE posted the picture below in his blog post En quête de satisfaction 2015. It resonated with me very much and I have to reshare. I think this picture speaks volumes about design (or actua...
    Jason Miller
    last modified by Jason Miller
  • Can we Chat?

    Hopefully you have had the chance to see the release notes and capabilities with the Winter ’15 release of Remedyforce.  One of the key new features is Remedyforce Chat.  This capability was originally...
    Jason Baldree
    last modified by Jason Baldree
  • Patch 1 for BMC Atrium Single Sign-On 9.0.00 (

    The Patch 1 for BMC Atrium Single Sign-On 9.0.00 ( is available on the Electronic Product Distribution (EPD) site. On the EPD site, use your BMC support logon credentials to access the document.   The r...
    Kamalakannan Srinivasan
    last modified by Kamalakannan Srinivasan
  • How better cookies got rid of the ARERR9360 error

    Remember when Mid-Tier was on version 7.5? This was one of those errors that kept coming up, no clear reason or root cause, it just happened. The error was difficult to reproduce, it wouldn’t show up in any logs...
    Justin Bakker
    created by Justin Bakker
  • BMC Remedyforce Customer Newsletter, April 2015

    Welcome To the April Issue of the Remedyforce Customer Newsletter Each quarter the Remedyforce Customer Newsletter provides articles and resources to help you get the most out of your Remedyforce investment. We'll...
    Jason Baldree
    last modified by Jason Baldree
  • En quête de satisfaction 2015

    Hello amis francophones, après plusieurs années passées chez certains partenaires BMC, j'ai eu l'opportunité de les rejoindre en tant que CSM en ce début d'année 2015.   CSM, un nou...
    Julien BOISSERIE
    created by Julien BOISSERIE
  • Understanding Ideas on the Communities

    Have you ever wondered what happens when you submit an idea for enhancement to Remedyforce?   Our product management team reviews on a weekly basis ideas submitted and voted on within the Remedyforce Community t...
    Jason Baldree
    last modified by Jason Baldree
  • Need help finding a product in EPD?  Need to remove a secondary email in your profile? Need Web help?

    Hi – I’m Joanne Dixon with the BMC Customer Care Team supporting Website technologies.   Our Web team can assist you with many items including but not limited to:   Finding a product in Pro...
    Joanne Dixon
    last modified by Joanne Dixon
  • New Automation Academy topics available for 8.5 and 8.6

    By Fran Coughlin   Ever wonder how many patches are missing from the systems in your environment? Want to know the process for identifying and applying those missing patches or hotfixes? There are new Automation ...
    Shweta Hardikar
    last modified by Shweta Hardikar
  • Connect With Control-M Webinar: Client Connectivity

      In today's complex environments, Control-M can be configured for security, remote access and multiple production and testing landscapes.   On Wednesday, March 25, 2015, Ted Leavitt will discuss and demons...
    Rick Hansen
    last modified by Rick Hansen
  • BMC Engage 2015 - Evening with Experts

    Its BACK!  and this year it will be bigger and better than before.   BMC Engage 2015 Evening With Experts will be THE place to gather Wednesday night 7pm - 10pm.  Taking place in one large room, this y...
    Dawn Satkowski
    last modified by Dawn Satkowski
  • Upgrading Your Experience on BMC Communities, very soon

    As shared in the Survey results post, we are planning many changes to improve even further your experience with BMC Communities.   Key themes we're focusing on in the short-term are: reducing complexity: we alr...
    Matt Laurenceau
    last modified by Matt Laurenceau
  • OpenSSL Security Advisory [19 Mar 2015]

    On March 19th the openSSL group issued a notification regarding fourteen vulnerabilities in the openSSL libraries.   http://openssl.org/news/secadv_20150319.txt   Of these fourteen, two vulnerabilities wer...
    Andy McCall
    created by Andy McCall
  • User survey on SSO for consumers

    Hello friends,   As part of an educational competitive event intended to learn / improve / showcase leadership skills in the product management vertical, I am playing the role of a Product Manager.   Being...
    Saroj Sahu
    last modified by Saroj Sahu
  • The Pulse: Fixing Capacity Optimization Scheduler Communication Problems

    Update Note: This article is not applicable to TrueSight Capacity Optimization (CO) version 10.0 and later.  One of the many enhancements made to the CO 10.0 release is that the communication mechanism used by t...
    Timothy Hill
    last modified by Timothy Hill