• 18 "Can't Miss" Enhancements in Remedyforce Summer 15

    As a Sandbox customer, I was privileged to get early access to Remedyforce Summer 15. While every Remedyforce release adds some wonderful enhancements, Summer 15 is particularly robust. And with so many new features a...
    Kedar Zavar
    created by Kedar Zavar
  • Restoring an agent

    Backing up critical data is an important aspect of any production level IT environment.   However, backing up the data is only half the picture; you must be able to restore it as well.    Bein...
    Brad Boldon
    last modified by Brad Boldon
  • OpenSSL Security Vulnerability - CVE-2016-0701

    Latest details from BMCLast Updated: February 11, 2016 04:40PM CST   BMC Software’s Application Security team is investigating the impact that the OpenSSL security advisory published on January 28th has on ...
    Ariel Kirson
    last modified by Ariel Kirson
  • Apache Commons Deserialization Vulnerability

    Latest details from BMC Last Updated: February 11, 2016 4:25 PM CST   BMC Software’s Application Security team is investigating the impact that the Apache Commons Library deserialization vulnerability has o...
    Stephen Watts
    last modified by Stephen Watts
  • Aumente sua produtividade e otimize seu tempo com Control-M!

    Não percam o Webinar de Control-M no dia 23 de Fevereiro, das 11h às 12h!     Invite: Aumente sua Produtividade e Otimize seu tempo com Control-M cuidando da entrega de seus serviços!...
    Fabiana Alvarez
    last modified by Fabiana Alvarez
  • BMC Communities Early 2016 Survey

    Every 6 months, we're launching a survey to see how BMC Communities helps you, and could achieve even better.   Here is the 3-min survey   You can see results from early 2015, and mid 2015. These surveys h...
    Matt Laurenceau
    last modified by Matt Laurenceau
  • Looking for Business Analysts for ITSM “Smart Apps” / Remedy 9.5 Innovation Studio Testing

    What is it?   1:1 hour session led by our BMC UX designers. Innovation Studio is a designer for modern ITSM "Smart Apps" based on the new BMC design language and capabilities. The Innovation Studio experience is...
    launa nguyen
    last modified by launa nguyen
  • Remedyforce on the go!

    In a world where the popular proverb “A stitch in time saves nine” can be more aptly changed to “A click in time saves nine,” fast communication is the need of the hour. The BMC Remedyforce mob...
  • The Pulse: ar.cfg/conf parameters - A New Look

    This blog post is really just to gauge interest and gather feedback on something I've spent a lot of the last year working on - which is sanitizing the ar.conf parameters that are published in the wiki docs here: &nbs...
    David Still
    last modified by David Still
  • Working with "If Multiple Approvers" in Remedy

    In BMC Remedy Approval Server, some of the process related forms that drive / impact the approval signature generation process exposes a field named "If Multiple Approvers". This field can be used to define how to man...
    Saroj Sahu
    last modified by Saroj Sahu
  • BMC Engage 2016 Call for Papers is Open!

    Call for Papers is now open and accepting submissions.   Don’t miss out on your opportunity to help shape BMC Engage 2016, our global user conference.  We’re looking for great customer stories a...
    Teresa Rocha
    last modified by Teresa Rocha
  • Control-M/Enterprise Manager API authentication vulnerability

    A security authentication vulnerability involving LDAP authentication was found. This vulnerability allows unauthorized access to the EM GUI server by using the EMAPI. Due to the severity of this vulnerability, BMC ha...
    Ariel Kirson
    last modified by Ariel Kirson
  • Will your hot topics be covered at Engage 2016? See how to make sure.

    BMC Engage 2016 planning is underway and we need your help to identify the hot topics for next year. What matters most to your team and organization? What topics do you want to learn more about and discuss?   Jo...
    Bianca Buckridee
    last modified by Bianca Buckridee
  • Connect with BSA: Upgrading to BSA 8.7 Webinar

    Please join us for this web seminar to review the BSA 8.7 release.  The presentation will review the benefits of upgrading to this release and the process of engaging with our Professional Services & Customer...
    Newton Nyante
    last modified by Newton Nyante
  • Announcing the BMC MainView for Java® Environments Beta Program expansion

    The BMC MainView for Java Environments beta program has been very active. We are now expanding this program for additional applicants to partner with us in shaping the leading mainframe monitoring solution. As a membe...
    Brian Hunt (BMC)
    last modified by Brian Hunt (BMC)
  • "Discover" v11 on February 23rd

    As most of you should know by now, we are going to release v11 soon and will unveil it on February 23rd. This release comes with a great new user experience, specifically around business application mapping, but also...
    Raphael Chauvel
    last modified by Raphael Chauvel
  • MainView for CICS focus on features:  Task Kill Exit

    In the last couple of releases of MainView for CICS BMC has made quite a few changes to the Task Kill exit.  Prior to release 5.3, which became available in December of 2015, BMC added the capability to kill task...
    Susan Rice
    last modified by Susan Rice
  • Optimize Your IT Projects with BMC Remedyforce and Cloud Coach

    Your department does more than just answer service desk tickets - you also have dozens of projects that support your strategic business objectives. How are you keeping track of those projects? If you’re like mos...
    Brandi Johnson
    created by Brandi Johnson
  • Video - Part 4 - Evolution from Intelligent Ticketing to Service Resolution

    Part 4 of the Service Resolution Smartflow Overview Series. In this one, Darius Wallace covers the evolution of Service Resolution from Intelligent Ticketing to Service Resolution.
    Rick Nelson (BMC)
    last modified by Rick Nelson (BMC)
  • Video - Part 2 – Service Resolution Organization and Process Maturity

    In the first overview video you heard the foundations of what is a Smartflow. In this video, hear Darius Wallace cover the personas that relate to the Service Resolution Smartflow and how their needs differ within an ...
    Rick Nelson (BMC)
    last modified by Rick Nelson (BMC)