• The Pulse: EM Client Webinar Q&A

    In today's complex environments, Control-M can be configured for security, remote access and multiple production and testing landscapes. On Wednesday, March 25, 2015, Ted Leavitt will discuss and demonstrate the foll...
    Jose Luis Luna
    last modified by Jose Luis Luna
  • SLM Integreation with Task Management

    The Service Level Management application can be integrated with BMC Remedy AR System and BMC applications to meet your specific business needs and process requirements. The information that follows describes how to us...
    Pratap Dalai
    last modified by Pratap Dalai
  • Suspect Data Dictionary Corruption

    These queries will help find bad schemaId references. All of these except the first should return 0 rows. If they return rows there is extra data that should not be in these tables.   select schemaId from arsche...
    Pratap Dalai
    last modified by Pratap Dalai
  • Response Times? Resolution Targets? It's all SLM to me!

    Join Jon Leighton from our Remedyforce Customer Success team as we take a 3 part look at introducing Service Level Management into your organization.   Part 1 sets the scene that Service Level Management is more...
    Jon Leighton
    last modified by Jon Leighton
  • Remedyforce Licensing – New Site License Model

    BMC has recently implemented a Site License Model in an effort to simplify the Remedyforce license provisioning process, making it easier for Customers to provision new users.   There are two license types invol...
    Lisa Kraas
    last modified by Lisa Kraas
  • Little Time Required, Bigger Influence - ITAM Survey Now Available

    An IT Asset Management survey is available for customers to rate the importance IT Asset Management and associated functional areas currently under consideration.  This brief 20 question survey should only take 5...
    John Fulton
    last modified by John Fulton
  • BMC Client Management version 12.0 documentation is now available online

    A first version of documentation is now available online for BMC Client Management 12.0 under https://docs.bmc.com/docs/display/public/BCM120/Home.   This first version provides you with all necessary information...
    Susanne Ertle
    last modified by Susanne Ertle
  • Congratulations - Communities Survey Winners!

    Thanks to everyone that participated in the Communities Survey.  A special congratulations to lucky five individuals who won a FREE pass to BMC Engage 2015!   These lucky individuals - Cheryl Heiner,Greg Do...
    Dawn Satkowski
    last modified by Dawn Satkowski
  • BMC Client Management version 12.0 documentation is now available online

    A first version of documentation is now available online for BMC Client Management 12.0 under https://docs.bmc.com/docs/display/public/BCM120/Home.     This first version provides you with all necessary inf...
    Susanne Ertle
    last modified by Susanne Ertle
  • Bob Beauchamp announces the launch of Customer Experience Center at Business Bay, Pune, India

    Inauguration of Pune facility by Bob Beauchamp Bob Beauchamp lights the lamp at the Customer Experience Center The grand inauguration of the Pune facility and the unveiling of the Customer Experience Cen...
    Poonam Relwani
    last modified by Poonam Relwani
  • New Patches Available for our Connectors for BMC TrueSight Capacity Optimization

    The following patches are now available to download on the Sentry Software website:   P1635: Host Information Missing in the Host Mapping and Reconciled Host Mapping Tables  Patch for Storage Capacity View...
    Isabelle Guitton
    last modified by Isabelle Guitton
  • TMART End of Support and Migration Program

    TMART customers ,   In May of 2014, a letter was sent to the contact on record for all TMART customers.   This letter discussed BMC's plans to end support for TMART and offer a migration to a replacemen...
    Eric Liszt
    last modified by Eric Liszt
  • Connect With Control-M Webinar: Benefits of Using Agentless

    On Wednesday April 22nd 2015, Neil Blandford will demonstrate how to use Agentless technology to access unsupported platforms and reduce agent maintenance.    There will be a live demo of Agentless setup f...
    Rick Hansen
    last modified by Rick Hansen
  • Auto Create Problem from Incident

    Inspired by Paula Drew's question Auto create a Problem ticket, this article walks you through creating a Flow and a Process, two of Salesforce’s most powerful clicks-not-code development tools, to auto-create a...
    Doug Ayers
    created by Doug Ayers
  • The Pulse: Upgrading a BSA 8.5.x environment to 8.5.1 Patch 5

    BMC Server Automation (BSA) 8.5.1 Patch 5 officially released on 04/17/2015. This post presents a video which walks the user through the steps required to upgrade a BSA 8.5.x environment to BSA 8.5.1 Patch 5.   ...
    John O'Toole
    created by John O'Toole
  • The Pulse: Troubleshooting the Universal Client

    In this blog I’d like to demonstrate how I troubleshoot problems with the Universal Client. I'm sharing my experience on Communities because others may find it helpful.   Before we start I’d highly r...
    John Gallagher
    last modified by John Gallagher
  • The Pulse: Reconciling with Identification rules that use ADDMIntegrationID can have negative impact

    Recently, I was involved in helping customer to resolve some data issues. There were duplicate data in different CMDB classes populated in the ADDM dataset as well as in the production dataset. The consuming applicati...
    Manish Patel
    last modified by Manish Patel
  • Your Perspective on the Future

    Today, almost an Off Topic post, and I expect very interesting stories to be shared. What does modern IT look like to you? What’s the biggest goal your team is tasked with this year? Are there ways you’...
    Matt Laurenceau
    last modified by Matt Laurenceau
  • Evening with the Experts - bigger and better than before

    Don't miss the Evening with the Experts on Wednesday night, September 9th, at Engage 2015.   Evening with Experts offers rapid-fire discussions with top engineers and product experts in an interactive enviro...
    Susan Derrick
    last modified by Susan Derrick
  • New Product: IBM XiV KM for PATROL

    Sentry Software releases IBM XiV KM for PATROL v1.0.00. This new product broadens an already substantial storage monitoring solution. IBM XiV KM for PATROL reports on the performance of IBM XiV storage systems and is ...
    Pantoli Cyril
    last modified by Pantoli Cyril