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- score655On Roadmap
Common types of service restoration incidents have a common set of research and resolution activities that we can create as tasks or even automate parts of with BAO. Why can't tasks and task templates be added to Inci...
- score655Product Team Review
There is currently no way to configure the content of Email notifications sent from MyIT, as it doesn't seem to use the templates stored on the "SYS:Notification Messages" form. We raised this with BMC and were told t...
- score650On Roadmap
I have seen many customers creating Support Groups simply to cater for Approvals, or for Process purposes which relate only to a specific ITSM module (i.e. Incident or Change) - the visibility of these Support Groups ...
Delivered in 20.18.02 At present you can only return 1000 items per workspace. Need a way to increase this value.
- score640On Roadmap
Hi, there are several useful bulk actions you can perform with Smart-IT on console contents (for universal client only) with selected multiple tickets (assign, share, follow, update status etc...) ...
- score635On Roadmap
In version 11, there is an option to upload single issue report templates that will render different output for the print functionality. In version 12, printing is always the same format without a choice. ...
- score635On Roadmap
The behavior of the OBO (On-Behalf-Of) permissions has changed in SRM 8.0. According to the documentation and after verifying by several tests the following behavior is implemented: "Users acting on behalf of another...
As of 12.1.04 this Idea is obsolete as both buttons always show now for easy access. "Save and Close" has been renamed "Submit". Currently, you have to click on the drop-down to choose Save and Close. It...
- score625On Roadmap
Hi All For me the consoles are making huge leaps and bounds in terms of functionality which is great, one last big discussion point that still comes up is the ability to use the concept of the Record Type on t...
It would be good to provide this capability OOTB instead of customer creating their own plugins. I know there are couple of other options like Spoon and custom plugins that can be leveraged to make this functionality ...
- score620Product Team Review
Would like to see a feature where you can take an action via a business rule based on an assignement field's value changing. There are is no changed from attribute For example this rule can't be done ...
- score615Product Team Review
The OOTB application gives users two default basic Ticket Console Preset filters - however customers should be able to change the definition of these OOTB filters and/or add to them to create their own global presets ...
- score600Product Team Review
The most important and useful function we need in Change Management is voter delegation. I imagine it would look like the following: Users (agents and customer) can set it in their preferences They enter the data (p...
- score595On Roadmap
We do have this on mid-tier for agents to input time for effort tracking, would like to see the same/similar on Smart IT This is real critical for any MSP to track individual effort times
In SRM when I open a SRD and fill out a question I can use the auto-completion property. This is useful if you have a lot of menu items. Unfortunately, this auto-completion property is not available in MyIT. You ge...
- score590On Roadmap
Hi, Enhancement for better Incident Resolution Communication with the Customer. In the Status Update "wizard" for Status Resolved. The pop-up needs to extend the comment (Note) function with option like (Public, Typ...
- score585On Roadmap
I have a customer that requires the functional role between Asset Admin and Asset User permission. There should be a functional permission or role that allows any support group member to create a CI/Modify but n...
- score580Product Team Review
I would like to suggest that an improvement be made to the current system, in that when you set a User record to 'Disabled', that it actually invalidate the user, harvest the licenses, etc. Right now, unless you...
Delivered in 12.1.01 Would really like to see the AutoAdd customer functionality returned to Footprints v12, otherwise our customers will be manually maintaining user list.
- score580On Roadmap
I'm not able to define a special language for users in Smart IT. The Smart IT-language changes with the browser-language. It would be the best if we have the possibility to define the language for each user like it i...