• Allow Incident Templates to have related Tasks

    score655
    On Roadmap
    131 votes
    Common types of service restoration incidents have a common set of research and resolution activities that we can create as tasks or even automate parts of with BAO. Why can't tasks and task templates be added to Inci...
    Cassius Downs
    last modified by Cassius Downs
  • MyIT "microblog" notification customization

    score655
    Product Team Review
    131 votes
    There is currently no way to configure the content of Email notifications sent from MyIT, as it doesn't seem to use the templates stored on the "SYS:Notification Messages" form. We raised this with BMC and were told t...
    Paul Bastin
    last modified by Paul Bastin
  • Selectable Support Group Visibility by ITSM Module

    score650
    On Roadmap
    132 votes
    I have seen many customers creating Support Groups simply to cater for Approvals, or for Process purposes which relate only to a specific ITSM module (i.e. Incident or Change) - the visibility of these Support Groups ...
    Ash Hall
    last modified by Ash Hall
  • Need a way to increase the maximum items returned per workspace

    score645
    Delivered
    128 votes
    Delivered in 20.18.02   At present you can only return 1000 items per workspace.   Need a way to increase this value.
    Paul Tipping
    last modified by Paul Tipping
  • Smart IT - export console content /views to file (XLS, CSV, PDF ...)

    score640
    On Roadmap
    128 votes
    Hi,   there are several useful bulk actions you can perform with Smart-IT  on console contents (for universal client only) with selected multiple tickets  (assign, share, follow, update status etc...) ...
    Igor Smrdelj
    last modified by Igor Smrdelj
  • v12 Define Print Format (i.e. single-issue report) or Upload HTML Customized by FP Key

    score635
    On Roadmap
    127 votes
    In version 11, there is an option to upload single issue report templates that will render different output for the print functionality.  In version 12, printing is always the same format without a choice.  ...
    Kam Akrami
    last modified by Kam Akrami
  • Enhance On-Behalf-Of (OBO) behavior in SRM and MyIT to be able to see Request from own Company/Organization/Department

    score635
    On Roadmap
    127 votes
    The behavior of the OBO (On-Behalf-Of) permissions has changed in SRM 8.0. According to the documentation and after verifying by several tests the following behavior is implemented: "Users acting on behalf of another...
    Thomas Hammer
    last modified by Thomas Hammer
  • FP12: Save button default option to set for either Save or Save and Close

    score635
    Delivered
    127 votes
    As of 12.1.04 this Idea is obsolete as both buttons always show now for easy access.  "Save and Close" has been renamed "Submit".   Currently, you have to click on the drop-down to choose Save and Close. It...
    Bernadeth Raquiza
    last modified by Bernadeth Raquiza
  • Record Types on Console Views

    score625
    On Roadmap
    127 votes
    Hi All   For me the consoles are making huge leaps and bounds in terms of functionality which is great, one last big discussion point that still comes up is the ability to use the concept of the Record Type on t...
    Stewart Ship
    last modified by Stewart Ship
  • Consume REST Web Services OOTB

    score625
    Delivered
    125 votes
    It would be good to provide this capability OOTB instead of customer creating their own plugins. I know there are couple of other options like Spoon and custom plugins that can be leveraged to make this functionality ...
    NARESH GANNAMANENI
    last modified by NARESH GANNAMANENI
  • Business Rule criteria: on field change for assignment fields

    score620
    Product Team Review
    124 votes
    Would like to see a feature where you can take an action via a business rule based on an assignement field's value changing.   There are is no changed from attribute   For example this rule can't be done ...
    Kam Akrami
    last modified by Kam Akrami
  • Smart IT - Allow definition of 'Global' Preset Filters for Ticket console

    score615
    Product Team Review
    123 votes
    The OOTB application gives users two default basic Ticket Console Preset filters - however customers should be able to change the definition of these OOTB filters and/or add to them to create their own global presets ...
    Ash Hall
    last modified by Ash Hall
  • Change Management Voter Delegation

    score600
    Product Team Review
    122 votes
    The most important and useful function we need in Change Management is voter delegation. I imagine it would look like the following: Users (agents and customer) can set it in their preferences They enter the data (p...
    Greg Tucker
    last modified by Greg Tucker
  • Smart IT - Ability to add effort time on incidents

    score595
    On Roadmap
    119 votes
    We do have this on mid-tier for agents to input time for effort tracking, would like to see the same/similar on Smart IT     This is real critical for any MSP to track individual effort times
    Venkat Maddala
    last modified by Venkat Maddala
  • Add auto-completion property in MyIT SRD Menu

    score595
    Delivered
    119 votes
    In SRM when I open a SRD and fill out a question I can use the auto-completion property. This is useful if you have a lot of menu items. Unfortunately, this auto-completion property is not available in MyIT. You ge...
    Christoph Klapetke
    last modified by Christoph Klapetke
  • Smart IT - Public Comment on Incident Status Update to Resolved

    score590
    On Roadmap
    118 votes
    Hi, Enhancement for better Incident Resolution Communication with the Customer. In the Status Update "wizard" for Status Resolved. The pop-up needs to extend the comment (Note) function with option like (Public, Typ...
    Pascal Junker
    last modified by Pascal Junker
  • Asset Editor and Asset Creator

    score585
    On Roadmap
    117 votes
    I have a customer that requires the functional role between Asset Admin and Asset User permission.  There should be a functional permission or role that allows any support group member to create a CI/Modify but n...
    Roy Brennan
    last modified by Roy Brennan
  • Disable Users

    score580
    Product Team Review
    124 votes
    I would like to suggest that an improvement be made to the current system, in that when you set a User record to 'Disabled', that it actually invalidate the user, harvest the licenses, etc.  Right now, unless you...
    Matt Reinfeldt
    last modified by Matt Reinfeldt
  • FP12 AutoAdd Customer Functionality

    score580
    Delivered
    116 votes
    Delivered in 12.1.01   Would really like to see the AutoAdd customer functionality returned to Footprints v12, otherwise our customers will be manually maintaining user list.
    Linda Kirkpatrick
    last modified by Linda Kirkpatrick
  • Smart IT: Set language (locale) for user based on user profile in Remedy

    score580
    On Roadmap
    116 votes
    I'm not able to define a special language for users in Smart IT. The Smart IT-language changes with the browser-language. It would be the best if we have the possibility to define the language for each user like it i...
    Raphael Studer
    last modified by Raphael Studer