• Software (Non OS) Clusters

    score720
    Delivered
    144 votes
    One of two things on my mind that I am constantly faced with during ADDM implementations or Service / Application modeling. ADDM should support the discovery of software clusters, like clustered http servers, applica...
    Petrus Johansson
    last modified by Petrus Johansson
  • Smart Reporting for non-ITSM

    score710
    Delivered
    142 votes
    Please make Smart Reporting available for non-ITSM systems.   The new reporting capabilities are a huge value-add and should be available at the AR platform level: no matter what Remedy applications you have ins...
    Jason Miller
    last modified by Jason Miller
  • Auto adding someone upon 1st login when using external authentication (LDAP/Web Server)

    score710
    On Roadmap
    144 votes
    When Web Server authentication is used the AutoAdd feature does not add a user upon 1st login. It would be useful having this feature for this authentication method too.
    Alessandro Ghezzi
    last modified by Alessandro Ghezzi
  • Load Balancers

    score710
    Delivered
    142 votes
    have noticed at customer POC of addm that loadbalancers as an area where we have very limited support.  being able to scan these devices, understand load balance configurations, load balance connectivity and wher...
    Seth Corder
    last modified by Seth Corder
  • Add Product Name & Product Categorization fields to list of filters in Smart IT Console

    score705
    On Roadmap
    141 votes
    It would be very helpful to be able to filter tickets in the ticket console in Smart IT by Product Name or any of the product categorizations.
    Susan Evans
    last modified by Susan Evans
  • Needs attention flag in ITSM console tables

    score705
    On Roadmap
    141 votes
    Implement needs attention flag similar to what SRM offers in the SRM Request Entry console. Today, IT staff working with ITSM console have no insight whether someone else changed an ITSM record (changed field value, a...
    Peter Adams
    last modified by Peter Adams
  • to complete survey in MyIT

    score700
    Delivered
    140 votes
    customer want a button to complete survey in MyIT
    Mary Mary
    last modified by Mary Mary
  • Round robin - FP12

    score695
    On Roadmap
    141 votes
    FP11 included round robin capabilities on a team level.
    Nicolas Roome
    last modified by Nicolas Roome
  • Share Console Filter in Smart-IT

    score690
    On Roadmap
    138 votes
    Hi, it would be a great enhancement if you can share any filters in smart- IT with other users.
    Christoph Klapetke
    last modified by Christoph Klapetke
  • Implement recommended performance tuning configuration settings by default

    score680
    Delivered
    136 votes
    This was suggested recently by a BMC partner in EMEA:  We often suppy performance tuning guidelines which include configuration settings which are recommended as a matter of course.   Can these settings...
    Jon Hall
    last modified by Jon Hall
  • Smart IT: Please support active Hyperlinks in all Kinds of Text Fields

    score670
    Product Team Review
    134 votes
    In a modern application, regardless whether mobile, client or browser based it is a standard feature to recognize a URL (or URI) as an active hyperlink. Copy and paste any http: or ftp: or file: urls (or their secure...
    Thomas Hammer
    last modified by Thomas Hammer
  • Smart IT - Email template

    score665
    On Roadmap
    133 votes
    We are sending a lot of emails to our users (eg. welcome message, mail with credentials etc...)   What we miss in SmartIT is an Email template function.   A function like from a work order, an incident, a ...
    Barthelemy Sigart
    last modified by Barthelemy Sigart
  • Upload Profile Pictures in Bulk

    score660
    Product Team Review
    132 votes
    There should be a way to load in bulk (or integrate with) a corporate repository of profile pictures into MyIT/SmartIT. Right now each user has to take a picture of themselves and upload it on their own. Although this...
    Jared Jones
    last modified by Jared Jones
  • Install AR System Object List by default with the Mid-Tier

    score660
    Product Team Review
    136 votes
    Since the Remedy User Tool is not provided anymore on version 8 and later, the AR System Object List .def must be installed by default when installing ARSystem and Mid-tier. The Remedy Administrator can then decide t...
    Luciano Muller Nicoletti
    last modified by Luciano Muller Nicoletti
  • Smart IT Ticket Console: Add Operational Categorization to List of selectable Filters

    score655
    On Roadmap
    131 votes
    In addition to several good ideas about enhancements for the ticket console in Smart-IT, I'd like to post this very specific one: Please, add the 3-tiers of operational categorization to the console filters. Very oft...
    Thomas Hammer
    last modified by Thomas Hammer
  • ADDM Manager

    score655
    Product Team Review
    133 votes
    First of all, the ADDM Proxy Manager is a great step in the right direction.   Now, I would like to install this Proxy Manager on my laptop or some other more central location, to manage all ADDM Proxies on all ...
    Petrus Johansson
    last modified by Petrus Johansson
  • Need a way to increase the maximum items returned per workspace

    score645
    Delivered
    128 votes
    Delivered in 20.18.02   At present you can only return 1000 items per workspace.   Need a way to increase this value.
    Paul Tipping
    last modified by Paul Tipping
  • Show Approval History of Service Requests in Smart IT even after they got approved

    score640
    Product Team Review
    130 votes
    Hi guys!   We have configured Service Requests which need approvals. As long as this request is waiting for an approval, you have access to the name of the Approver in Smart IT: Once the approval is done, th...
    Tamara Ehmoser
    last modified by Tamara Ehmoser
  • Allow Incident Templates to have related Tasks

    score640
    On Roadmap
    128 votes
    Common types of service restoration incidents have a common set of research and resolution activities that we can create as tasks or even automate parts of with BAO. Why can't tasks and task templates be added to Inci...
    Cassius Downs
    last modified by Cassius Downs
  • FP12: Save button default option to set for either Save or Save and Close

    score635
    Delivered
    127 votes
    As of 12.1.04 this Idea is obsolete as both buttons always show now for easy access.  "Save and Close" has been renamed "Submit".   Currently, you have to click on the drop-down to choose Save and Close. It...
    Bernadeth Raquiza
    last modified by Bernadeth Raquiza