• Smart IT - Email template

    score800
    On Roadmap
    160 votes
    We are sending a lot of emails to our users (eg. welcome message, mail with credentials etc...)   What we miss in SmartIT is an Email template function.   A function like from a work order, an incident, a ...
    Barthelemy Sigart
    last modified by Barthelemy Sigart
  • Zero Downtime (ZDT) Upgrade

    score790
    On Roadmap
    160 votes
    BMC has a prototype for an idea that would enable an application to be upgraded on a production server gorup while the original version of the application remains available to users.  Once the application has bee...
    David J. Easter
    last modified by David J. Easter
  • Smart IT - Ability to Edit Activity Entries (Work Info)

    score780
    On Roadmap
    162 votes
    It is not only essential, but every user in our organization said it is a huge inconvenience to not be able to edit activities (work info) entries in Smart IT.  This should be a high priority to resolve and allow...
    Brett Aurich
    last modified by Brett Aurich
  • Smart IT: Please support active Hyperlinks in all Kinds of Text Fields

    score780
    Product Team Review
    156 votes
    In a modern application, regardless whether mobile, client or browser based it is a standard feature to recognize a URL (or URI) as an active hyperlink. Copy and paste any http: or ftp: or file: urls (or their secure...
    Thomas Hammer
    last modified by Thomas Hammer
  • Smart IT Ticket Console: Add Operational Categorization to List of selectable Filters

    score775
    On Roadmap
    155 votes
    In addition to several good ideas about enhancements for the ticket console in Smart-IT, I'd like to post this very specific one: Please, add the 3-tiers of operational categorization to the console filters. Very oft...
    Thomas Hammer
    last modified by Thomas Hammer
  • Request a supervisor address book field type in FP12 similar to FP11

    score775
    On Roadmap
    157 votes
    In Footprints 11.x, there is a "Supervisor" field type in the address book that will convert the LDAP "Manager" attribute distinguished name data into the managers display name. This is the way the name appears in Act...
    Kevin Dort
    last modified by Kevin Dort
  • Exporting ADDM visualization in Visio format

    score770
    Not Planned
    156 votes
    Application maps developed using ADDM can be viewed in ADDM visualization feature. Such visualization has information about relationships (like communication, dependency, association etc) between Software Instances, B...
    Swapnil Patil
    last modified by Swapnil Patil
  • MyIT "microblog" notification customization

    score745
    Product Team Review
    149 votes
    There is currently no way to configure the content of Email notifications sent from MyIT, as it doesn't seem to use the templates stored on the "SYS:Notification Messages" form. We raised this with BMC and were told t...
    Paul Bastin
    last modified by Paul Bastin
  • Show Approval History of Service Requests in Smart IT even after they got approved

    score740
    Product Team Review
    152 votes
    Hi guys!   We have configured Service Requests which need approvals. As long as this request is waiting for an approval, you have access to the name of the Approver in Smart IT: Once the approval is done, th...
    Tamara Ehmoser
    last modified by Tamara Ehmoser
  • Discovery of stacked and virtual switches

    score740
    Delivered
    148 votes
    Support the discovery of stacked switches and virtual switches.
    Petrus Johansson
    last modified by Petrus Johansson
  • Reassign Approval in MYIT

    score735
    Delivered
    147 votes
    In ITSM, when a ticket comes for approval to the manager in Approval Central, the approver gets the following options to perform on the ticket. Approve -- the tickets gets approved. Reject -- the ticket gets rejecte...
    Swati Bhalla
    last modified by Swati Bhalla
  • Date validation option on MyIT

    score725
    Product Team Review
    145 votes
    I'm posting this Idea as I don't understand why the previous one was dropped without any explanation... (Date validation option on MyIT )   Currently, we're using MyIT 3.3.02 and there's no way to set/configure a...
    Jaime Soto
    last modified by Jaime Soto
  • Auto adding someone upon 1st login when using external authentication (LDAP/Web Server)

    score725
    On Roadmap
    147 votes
    When Web Server authentication is used the AutoAdd feature does not add a user upon 1st login. It would be useful having this feature for this authentication method too.
    Alessandro Ghezzi
    last modified by Alessandro Ghezzi
  • Software (Non OS) Clusters

    score720
    Delivered
    144 votes
    One of two things on my mind that I am constantly faced with during ADDM implementations or Service / Application modeling. ADDM should support the discovery of software clusters, like clustered http servers, applica...
    Petrus Johansson
    last modified by Petrus Johansson
  • Smart Reporting for non-ITSM

    score710
    Delivered
    142 votes
    Please make Smart Reporting available for non-ITSM systems.   The new reporting capabilities are a huge value-add and should be available at the AR platform level: no matter what Remedy applications you have ins...
    Jason Miller
    last modified by Jason Miller
  • Load Balancers

    score710
    Delivered
    142 votes
    have noticed at customer POC of addm that loadbalancers as an area where we have very limited support.  being able to scan these devices, understand load balance configurations, load balance connectivity and wher...
    Seth Corder
    last modified by Seth Corder
  • Smart IT - export console content /views to file (XLS, CSV, PDF ...)

    score705
    On Roadmap
    141 votes
    Hi,   there are several useful bulk actions you can perform with Smart-IT  on console contents (for universal client only) with selected multiple tickets  (assign, share, follow, update status etc...) ...
    Igor Smrdelj
    last modified by Igor Smrdelj
  • to complete survey in MyIT

    score700
    Delivered
    140 votes
    customer want a button to complete survey in MyIT
    Mary Mary
    last modified by Mary Mary
  • Round robin - FP12

    score695
    Delivered
    141 votes
    FP11 included round robin capabilities on a team level.
    Nicolas Roome
    last modified by Nicolas Roome
  • Selectable Support Group Visibility by ITSM Module

    score685
    On Roadmap
    139 votes
    I have seen many customers creating Support Groups simply to cater for Approvals, or for Process purposes which relate only to a specific ITSM module (i.e. Incident or Change) - the visibility of these Support Groups ...
    Ash Hall
    last modified by Ash Hall