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- score800On Roadmap
We are sending a lot of emails to our users (eg. welcome message, mail with credentials etc...) What we miss in SmartIT is an Email template function. A function like from a work order, an incident, a ...
- score790On Roadmap
BMC has a prototype for an idea that would enable an application to be upgraded on a production server gorup while the original version of the application remains available to users. Once the application has bee...
- score780On Roadmap
It is not only essential, but every user in our organization said it is a huge inconvenience to not be able to edit activities (work info) entries in Smart IT. This should be a high priority to resolve and allow...
- score780Product Team Review
In a modern application, regardless whether mobile, client or browser based it is a standard feature to recognize a URL (or URI) as an active hyperlink. Copy and paste any http: or ftp: or file: urls (or their secure...
- score775On Roadmap
In addition to several good ideas about enhancements for the ticket console in Smart-IT, I'd like to post this very specific one: Please, add the 3-tiers of operational categorization to the console filters. Very oft...
- score775On Roadmap
In Footprints 11.x, there is a "Supervisor" field type in the address book that will convert the LDAP "Manager" attribute distinguished name data into the managers display name. This is the way the name appears in Act...
- score770Not Planned
Application maps developed using ADDM can be viewed in ADDM visualization feature. Such visualization has information about relationships (like communication, dependency, association etc) between Software Instances, B...
- score745Product Team Review
There is currently no way to configure the content of Email notifications sent from MyIT, as it doesn't seem to use the templates stored on the "SYS:Notification Messages" form. We raised this with BMC and were told t...
- score740Product Team Review
Hi guys! We have configured Service Requests which need approvals. As long as this request is waiting for an approval, you have access to the name of the Approver in Smart IT: Once the approval is done, th...
Support the discovery of stacked switches and virtual switches.
In ITSM, when a ticket comes for approval to the manager in Approval Central, the approver gets the following options to perform on the ticket. Approve -- the tickets gets approved. Reject -- the ticket gets rejecte...
- score725Product Team Review
I'm posting this Idea as I don't understand why the previous one was dropped without any explanation... (Date validation option on MyIT ) Currently, we're using MyIT 3.3.02 and there's no way to set/configure a...
- score725On Roadmap
When Web Server authentication is used the AutoAdd feature does not add a user upon 1st login. It would be useful having this feature for this authentication method too.
One of two things on my mind that I am constantly faced with during ADDM implementations or Service / Application modeling. ADDM should support the discovery of software clusters, like clustered http servers, applica...
Please make Smart Reporting available for non-ITSM systems. The new reporting capabilities are a huge value-add and should be available at the AR platform level: no matter what Remedy applications you have ins...
have noticed at customer POC of addm that loadbalancers as an area where we have very limited support. being able to scan these devices, understand load balance configurations, load balance connectivity and wher...
- score705On Roadmap
Hi, there are several useful bulk actions you can perform with Smart-IT on console contents (for universal client only) with selected multiple tickets (assign, share, follow, update status etc...) ...
customer want a button to complete survey in MyIT
FP11 included round robin capabilities on a team level.
- score685On Roadmap
I have seen many customers creating Support Groups simply to cater for Approvals, or for Process purposes which relate only to a specific ITSM module (i.e. Incident or Change) - the visibility of these Support Groups ...