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MyIT user should be able to identify alternate approvers, like they do in Approval Central.
- score885Product Team Review
All email notifications sent from FootPrints include the line "When replying, type your text above this line." In FootPrints Service Core 11.x and earlier, we were able to change or remove this text using variab...
- score880On Roadmap
Add the reading of incoming emails in html format so the information of tables/hyperlinks...etc.. is not lost.
- score870Product Team Review
When on your home tab, if you attempt to sort on Record Number it does an alphabetic sort. If you have 20 incidents with a prefix of 'INC' the result ends up something like this: INC-1 INC-10 INC-11 I...
- score870On Roadmap
The Idea is to display the complete "Audit Log" from “HPD:Help Desk Audit Log” into the "Activity" of 'Smart IT' with the exact timestamp.
Smart IT has the ability to add new fields to the forms, but there is currently no way to make new fields available as columns. In addition to various custom fields, there are several OOB fields that are useful,...
- score850On Roadmap
In Smart IT 1.5 the Activity Log captures only the Assignee name (the note is "Assigned to: Agent-X by Agent-Y"). But if after the Activity Log was updated with the Assignee name and after that the ticket is assigned...
- score850On Roadmap
Hi, it would be a great enhancement if you can share any filters in smart- IT with other users.
- score840Product Team Review
Unlike SRM it seems that MyIT doesn't have the option to save a request in draft prior to submission. If there are a lot of questions in a request and the submitter can't supply all the information in one sitting they...
Hi All, Most of the users use copy change feature which is really a user friendly option. It will reduce lot of work when changes has to be created in bulk. We should have an option of copy change in Smart IT ...
- score835On Roadmap
I would like to submit an idea for the below use case The Smart IT Console does not appear to auto-refresh, and there is no refresh button. Users who regularly monitor the Console must click on a differe...
At the moment you can create Broadcasts in the ITSM-Suite and Broadcasts in MyIT. Those Broadcasts are not related. If e.g. an Event occurs and an Administrator needs to send a Broadcast to the users, he/she n...
- score820Product Team Review
It would be beneficial for us for ADDM to discover web server SSL Certificates by checking all listening ports on a server and return all the available certificate attributes and return which Software Instance is usin...
There are scenarios in the customers environment where they will be using ONLY MyIT Apps for the End Users. Currently how system works is - Force Password change on Login in 'User' form is checked. ...
- score810On Roadmap
Hi, it would be very useful if the format opportunities in Digital Workplace and Smart-IT will be enhanced. Similar to the Knowledge Management in SmartIT a toolbox is needed to format the text and put screenshots i...
- score790On Roadmap
BMC has a prototype for an idea that would enable an application to be upgraded on a production server gorup while the original version of the application remains available to users. Once the application has bee...
- score785On Roadmap
Implement needs attention flag similar to what SRM offers in the SRM Request Entry console. Today, IT staff working with ITSM console have no insight whether someone else changed an ITSM record (changed field value, a...
- score775On Roadmap
It would be very nice if the Smart IT appear Approval Console with the ability to manage agreement.
- score770On Roadmap
Within the Smart IT Dashboard, a number of KPI's are shown which are preset and cannot be adjusted by the end-user administrator. Companies all have differing qualification and terminology for their KPI calculation, t...
- score765On Roadmap
In Footprints 11.x, there is a "Supervisor" field type in the address book that will convert the LDAP "Manager" attribute distinguished name data into the managers display name. This is the way the name appears in Act...