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- score965On Roadmap
Would like to be able to use date or datetime fields when doing calculations. Some examples would be: calculating the time between 2 fields and putting the result in a 3rd field in minutes, hours or days. Addi...
- score950On Roadmap
Hi, it would be a great enhancement if you can share any filters in smart- IT with other users.
Delivered in 12.1.08 It does not appear that the name of the business rule shows up in the history of a ticket. This is very useful info so unless I am missing something I would very much like to see th...
- score935On Roadmap
Add the reading of incoming emails in html format so the information of tables/hyperlinks...etc.. is not lost.
- score930Product Team Review
A customer has requested to be able to create his own themes.
- score925Product Team Review
Unlike SRM it seems that MyIT doesn't have the option to save a request in draft prior to submission. If there are a lot of questions in a request and the submitter can't supply all the information in one sitting they...
- score915On Roadmap
Currently you can use Fields and Keywords in Run-If qualifications, but not Functions. Currently if you want to compare, for example, parts of two strings, you must do one workflow to set the values you are look...
- score905Product Team Review
All email notifications sent from FootPrints include the line "When replying, type your text above this line." In FootPrints Service Core 11.x and earlier, we were able to change or remove this text using variab...
- score900On Roadmap
I would like to submit an idea for the below use case The Smart IT Console does not appear to auto-refresh, and there is no refresh button. Users who regularly monitor the Console must click on a differe...
MyIT user should be able to identify alternate approvers, like they do in Approval Central.
Smart IT has the ability to add new fields to the forms, but there is currently no way to make new fields available as columns. In addition to various custom fields, there are several OOB fields that are useful,...
- score870Product Team Review
When on your home tab, if you attempt to sort on Record Number it does an alphabetic sort. If you have 20 incidents with a prefix of 'INC' the result ends up something like this: INC-1 INC-10 INC-11 I...
- score855On Roadmap
It would be very nice if the Smart IT appear Approval Console with the ability to manage agreement.
- score855On Roadmap
Within the Smart IT Dashboard, a number of KPI's are shown which are preset and cannot be adjusted by the end-user administrator. Companies all have differing qualification and terminology for their KPI calculation, t...
Hi All, Most of the users use copy change feature which is really a user friendly option. It will reduce lot of work when changes has to be created in bulk. We should have an option of copy change in Smart IT ...
- score835Product Team Review
There should be a way to load in bulk (or integrate with) a corporate repository of profile pictures into MyIT/SmartIT. Right now each user has to take a picture of themselves and upload it on their own. Although this...
- score830Coming in Next Release
Implement needs attention flag similar to what SRM offers in the SRM Request Entry console. Today, IT staff working with ITSM console have no insight whether someone else changed an ITSM record (changed field value, a...
At the moment you can create Broadcasts in the ITSM-Suite and Broadcasts in MyIT. Those Broadcasts are not related. If e.g. an Event occurs and an Administrator needs to send a Broadcast to the users, he/she n...
There are scenarios in the customers environment where they will be using ONLY MyIT Apps for the End Users. Currently how system works is - Force Password change on Login in 'User' form is checked. ...
- score810On Roadmap
It would be very helpful to be able to filter tickets in the ticket console in Smart IT by Product Name or any of the product categorizations.