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MyIT user should be able to identify alternate approvers, like they do in Approval Central.
Smart IT has the ability to add new fields to the forms, but there is currently no way to make new fields available as columns. In addition to various custom fields, there are several OOB fields that are useful,...
- score860On Roadmap
Add the reading of incoming emails in html format so the information of tables/hyperlinks...etc.. is not lost.
- score850Product Team Review
All email notifications sent from FootPrints include the line "When replying, type your text above this line." In FootPrints Service Core 11.x and earlier, we were able to change or remove this text using variab...
Hi All, Most of the users use copy change feature which is really a user friendly option. It will reduce lot of work when changes has to be created in bulk. We should have an option of copy change in Smart IT ...
- score830Product Team Review
When on your home tab, if you attempt to sort on Record Number it does an alphabetic sort. If you have 20 incidents with a prefix of 'INC' the result ends up something like this: INC-1 INC-10 INC-11 I...
At the moment you can create Broadcasts in the ITSM-Suite and Broadcasts in MyIT. Those Broadcasts are not related. If e.g. an Event occurs and an Administrator needs to send a Broadcast to the users, he/she n...
There are scenarios in the customers environment where they will be using ONLY MyIT Apps for the End Users. Currently how system works is - Force Password change on Login in 'User' form is checked. ...
- score795On Roadmap
In Smart IT 1.5 the Activity Log captures only the Assignee name (the note is "Assigned to: Agent-X by Agent-Y"). But if after the Activity Log was updated with the Assignee name and after that the ticket is assigned...
- score790On Roadmap
BMC has a prototype for an idea that would enable an application to be upgraded on a production server gorup while the original version of the application remains available to users. Once the application has bee...
- score765On Roadmap
In Footprints 11.x, there is a "Supervisor" field type in the address book that will convert the LDAP "Manager" attribute distinguished name data into the managers display name. This is the way the name appears in Act...
- score765Product Team Review
Unlike SRM it seems that MyIT doesn't have the option to save a request in draft prior to submission. If there are a lot of questions in a request and the submitter can't supply all the information in one sitting they...
- score765On Roadmap
The Idea is to display the complete "Audit Log" from “HPD:Help Desk Audit Log” into the "Activity" of 'Smart IT' with the exact timestamp.
- score740On Roadmap
Application maps developed using ADDM can be viewed in ADDM visualization feature. Such visualization has information about relationships (like communication, dependency, association etc) between Software Instances, B...
Support the discovery of stacked switches and virtual switches.
In ITSM, when a ticket comes for approval to the manager in Approval Central, the approver gets the following options to perform on the ticket. Approve -- the tickets gets approved. Reject -- the ticket gets rejecte...
- score735On Roadmap
I would like to submit an idea for the below use case The Smart IT Console does not appear to auto-refresh, and there is no refresh button. Users who regularly monitor the Console must click on a differe...
- score730Product Team Review
It would be beneficial for us for ADDM to discover web server SSL Certificates by checking all listening ports on a server and return all the available certificate attributes and return which Software Instance is usin...
- score725On Roadmap
Within the Smart IT Dashboard, a number of KPI's are shown which are preset and cannot be adjusted by the end-user administrator. Companies all have differing qualification and terminology for their KPI calculation, t...
One of two things on my mind that I am constantly faced with during ADDM implementations or Service / Application modeling. ADDM should support the discovery of software clusters, like clustered http servers, applica...