• MyIT: Alternate Approvers

    score890
    Delivered
    178 votes
    MyIT user should be able to identify alternate approvers, like they do in Approval Central.
    Rob Presland
    last modified by Rob Presland
  • FPSC 12 - Ability to change or remove the email marker line from notifications

    score885
    Product Team Review
    177 votes
    All email notifications sent from FootPrints include the line "When replying, type your text above this line."  In FootPrints Service Core 11.x and earlier, we were able to change or remove this text using variab...
    Tom McCorkel
    last modified by Tom McCorkel
  • Incoming email html read

    score880
    On Roadmap
    178 votes
    Add the reading of incoming emails in html format so the information of tables/hyperlinks...etc.. is not lost.
    Antonio Martorell Ferriol
    last modified by Antonio Martorell Ferriol
  • Version 12- Sorting Record Number should sort numerically on sequence

    score870
    Product Team Review
    174 votes
    When on your home tab, if you attempt to sort on Record Number it does an alphabetic sort.  If you have 20 incidents with a prefix of 'INC' the result ends up something like this:   INC-1 INC-10 INC-11 I...
    Nicolas Roome
    last modified by Nicolas Roome
  • Display of "Audit Log" from 'HPD:Help Desk Audit Log' into the "Activity" of Smart IT

    score870
    On Roadmap
    176 votes
    The Idea is to display the complete "Audit Log" from “HPD:Help Desk Audit Log” into the "Activity" of 'Smart IT' with the exact timestamp.
    Alexander Rudi
    last modified by Alexander Rudi
  • Smart IT - Add custom fields as new columns to console

    score870
    Delivered
    174 votes
    Smart IT has the ability to add new fields to the forms, but there is currently no way to make new fields available as columns.  In addition to various custom fields, there are several OOB fields that are useful,...
    Evan Ruble
    last modified by Evan Ruble
  • Smart IT : Activity Log should capture Assigned Support Group

    score850
    On Roadmap
    170 votes
    In Smart IT 1.5 the Activity Log captures only the Assignee name (the note is "Assigned to: Agent-X by Agent-Y"). But if after the Activity Log was updated with the Assignee name and after that the ticket is assigned...
  • Share Console Filter in Smart-IT

    score850
    On Roadmap
    170 votes
    Hi, it would be a great enhancement if you can share any filters in smart- IT with other users.
    Christoph Klapetke
    last modified by Christoph Klapetke
  • Save as Draft option in MyIT

    score840
    Product Team Review
    168 votes
    Unlike SRM it seems that MyIT doesn't have the option to save a request in draft prior to submission. If there are a lot of questions in a request and the submitter can't supply all the information in one sitting they...
    Rodney Harris
    last modified by Rodney Harris
  • Copy change option in Smart IT

    score835
    Delivered
    167 votes
    Hi All,   Most of the users use copy change feature which is really a user friendly option. It will reduce lot of work when changes has to be created in bulk. We should have an option of copy change in Smart IT ...
    KiranSingh Rajput Kishore
    last modified by KiranSingh Rajput Kishore
  • Smart IT - Console Refresh Interval

    score835
    On Roadmap
    169 votes
    I would like to submit an idea for the below use case   The Smart IT Console does not appear to auto-refresh, and there is no refresh button.  Users who regularly monitor the Console must click on a differe...
    Vaibhav Wadekar
    last modified by Vaibhav Wadekar
  • ITSM-Broadcasts should be visible in MyIT-Broadcasts

    score825
    Delivered
    165 votes
    At the moment you can create Broadcasts in the ITSM-Suite and Broadcasts in MyIT. Those Broadcasts are not related.   If e.g. an Event occurs and an Administrator needs to send a Broadcast to the users, he/she n...
    Tamara Ehmoser
    last modified by Tamara Ehmoser
  • Discovery of SSL certificates using ADDM

    score820
    Product Team Review
    164 votes
    It would be beneficial for us for ADDM to discover web server SSL Certificates by checking all listening ports on a server and return all the available certificate attributes and return which Software Instance is usin...
    David Ewing
    last modified by David Ewing
  • MyIT End users should be able to change their passwords through MyIT UI

    score820
    Delivered
    164 votes
    There are scenarios in the customers environment where they will be using ONLY MyIT Apps for the End Users.   Currently how system works is -   Force Password change on Login in 'User' form is checked. ...
    Suyog Bandhaokar
    last modified by Suyog Bandhaokar
  • Format of DWP/SmartIT Activity Log

    score810
    On Roadmap
    164 votes
    Hi, it would be very useful if the format opportunities in Digital Workplace and Smart-IT will be enhanced. Similar to the Knowledge Management in SmartIT a toolbox is needed to format the text and put screenshots i...
    Christoph Klapetke
    last modified by Christoph Klapetke
  • Zero Downtime (ZDT) Upgrade

    score790
    On Roadmap
    160 votes
    BMC has a prototype for an idea that would enable an application to be upgraded on a production server gorup while the original version of the application remains available to users.  Once the application has bee...
    David J. Easter
    last modified by David J. Easter
  • Needs attention flag in ITSM console tables

    score785
    On Roadmap
    157 votes
    Implement needs attention flag similar to what SRM offers in the SRM Request Entry console. Today, IT staff working with ITSM console have no insight whether someone else changed an ITSM record (changed field value, a...
    Peter Adams
    last modified by Peter Adams
  • Approval Console in Smart IT

    score775
    On Roadmap
    157 votes
    It would be very nice if the Smart IT appear Approval Console with the ability to manage agreement.
    Elena Zhuk
    last modified by Elena Zhuk
  • Smart IT - Custom Dashboard KPI Configuration

    score770
    On Roadmap
    154 votes
    Within the Smart IT Dashboard, a number of KPI's are shown which are preset and cannot be adjusted by the end-user administrator. Companies all have differing qualification and terminology for their KPI calculation, t...
    Ash Hall
    last modified by Ash Hall
  • Request a supervisor address book field type in FP12 similar to FP11

    score765
    On Roadmap
    155 votes
    In Footprints 11.x, there is a "Supervisor" field type in the address book that will convert the LDAP "Manager" attribute distinguished name data into the managers display name. This is the way the name appears in Act...
    Kevin Dort
    last modified by Kevin Dort