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- score1495On Roadmap
In version 11, it is possible to configure a field to be mandatory, optional, hidden, or read only per status per user role. In version 12, it is not possible to make this property change per Status. It co...
- score1405Product Team Review
Even with dynamic relationship, it is very important that they display the relationships between the core switches with edge switches. Thus being able to predict impacts and dependencies. Besides assis...
At the moment there is currently not a way to bring up the change calendar in Smart IT without having to create/edit a change. I was told that the calendar view in Smart IT is only a purpose built calendar for change...
- score1335On Roadmap
Allow Widgets and Views on Consoles to have an auto-refresh interval.
Delivered in 12.1.08 This Idea will only cover items 1 and 10 for now. Please vote on the other separate Ideas for 2-9. There are a lot of areas in FP12 which are missing copy functions....
- score1310On Roadmap
The need to update 'Server References' when moving a DB to a new environment is an important but lengthy task and is required at multiple points during the lifecycle of an upgrade project. Server Reference updates are...
- score1165On Roadmap
When defining Filters within the 'Ticket Console', the limitation is to the various filtering options provided, however these filtering options do not include the ability to use 'NOT' or 'AND/OR' syntax, i.e. to exclu...
Whether through SNMP or direct login to SAN switches and Storage management consoles, or directly to storage devices such as NetApps, Arrays, and suh to get a better mapping of storage connected to servers would be RE...
- score1145On Roadmap
Currently in 12, the contents of the approval tab disappears after an approval has been completed. This is a bit confusing because the section header is still there, and even then, post approval process, it woul...
- score1135On Roadmap
In FPSC 12.1 there is a new Subscribe column to allow users to subscribe to global issues. If a customer is not using this feature, they have no need to have the Subscribe column on the homepage but there appear...
Delivered in 12.1.09 I thought this already existed as an idea, or that I had previously created, but cannot find, so sorry if this is a dupe. Basically, when creating a search, in the 'search for' sec...
- score1050Product Team Review
Similar to v11 I would like to have quick actions on the homepage, select multiple records and close, send email, delete (admin), assign, etc...
- score1035On Roadmap
This idea is about the Smart IT Ticket Console. At the moment it offers various filtering options. Nevertheless, our customer request to have filters for all underlying ticket fields. This includes at least customer ...
- score1015On Roadmap
When you create a service request via smart recorder it would be very helpful if the configured Actions will be supported in Smart-IT as well.
Currently (MyIT 3.1) a user can only see and work on their own requests. If the OnBehalf of functionality is used, one more person can get access, provided it is being considered upfront. This idea describes how a del...
When using the Mid Tier (without access to the AR User Tool) you can only export ARX files by creating a report of type 'AR System'. When defining such a report, you must select the fields/columns to include in the re...
- score955On Roadmap
Would like to be able to use date or datetime fields when doing calculations. Some examples would be: calculating the time between 2 fields and putting the result in a 3rd field in minutes, hours or days. Addi...
Delivered in 12.1.08 It does not appear that the name of the business rule shows up in the history of a ticket. This is very useful info so unless I am missing something I would very much like to see th...
- score920On Roadmap
The Idea is to display the complete "Audit Log" from “HPD:Help Desk Audit Log” into the "Activity" of 'Smart IT' with the exact timestamp.
- score915Product Team Review
A customer has requested to be able to create his own themes.