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- score1335On Roadmap
In version 11, it is possible to configure a field to be mandatory, optional, hidden, or read only per status per user role. In version 12, it is not possible to make this property change per Status. It co...
Delivered in 12.1.08 This Idea will only cover items 1 and 10 for now. Please vote on the other separate Ideas for 2-9. There are a lot of areas in FP12 which are missing copy functions....
- score1250On Roadmap
The need to update 'Server References' when moving a DB to a new environment is an important but lengthy task and is required at multiple points during the lifecycle of an upgrade project. Server Reference updates are...
- score1245Product Team Review
Even with dynamic relationship, it is very important that they display the relationships between the core switches with edge switches. Thus being able to predict impacts and dependencies. Besides assis...
Whether through SNMP or direct login to SAN switches and Storage management consoles, or directly to storage devices such as NetApps, Arrays, and suh to get a better mapping of storage connected to servers would be RE...
- score1085On Roadmap
Allow Widgets and Views on Consoles to have an auto-refresh interval.
Delivered in 12.1.09 I thought this already existed as an idea, or that I had previously created, but cannot find, so sorry if this is a dupe. Basically, when creating a search, in the 'search for' sec...
- score1025On Roadmap
Currently in 12, the contents of the approval tab disappears after an approval has been completed. This is a bit confusing because the section header is still there, and even then, post approval process, it woul...
- score1000On Roadmap
In FPSC 12.1 there is a new Subscribe column to allow users to subscribe to global issues. If a customer is not using this feature, they have no need to have the Subscribe column on the homepage but there appear...
- score945On Roadmap
At the moment there is currently not a way to bring up the change calendar in Smart IT without having to create/edit a change. I was told that the calendar view in Smart IT is only a purpose built calendar for change...
Delivered in 12.1.08 It does not appear that the name of the business rule shows up in the history of a ticket. This is very useful info so unless I am missing something I would very much like to see th...
- score880Product Team Review
MyIT user should be able to identify alternate approvers, like they do in Approval Central.
- score870On Roadmap
Currently you can use Fields and Keywords in Run-If qualifications, but not Functions. Currently if you want to compare, for example, parts of two strings, you must do one workflow to set the values you are look...
Smart IT has the ability to add new fields to the forms, but there is currently no way to make new fields available as columns. In addition to various custom fields, there are several OOB fields that are useful,...
- score845On Roadmap
Would like to be able to use date or datetime fields when doing calculations. Some examples would be: calculating the time between 2 fields and putting the result in a 3rd field in minutes, hours or days. Addi...
- score815Product Team Review
There are scenarios in the customers environment where they will be using ONLY MyIT Apps for the End Users. Currently how system works is - Force Password change on Login in 'User' form is checked. ...
- score800Product Team Review
At the moment you can create Broadcasts in the ITSM-Suite and Broadcasts in MyIT. Those Broadcasts are not related. If e.g. an Event occurs and an Administrator needs to send a Broadcast to the users, he/she n...
- score800Product Team Review
A customer has requested to be able to create his own themes.
- score795Product Team Review
When using the Mid Tier (without access to the AR User Tool) you can only export ARX files by creating a report of type 'AR System'. When defining such a report, you must select the fields/columns to include in the re...
- score795On Roadmap
Add the reading of incoming emails in html format so the information of tables/hyperlinks...etc.. is not lost.