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- score1360On Roadmap
In version 11, it is possible to configure a field to be mandatory, optional, hidden, or read only per status per user role. In version 12, it is not possible to make this property change per Status. It co...
Delivered in 12.1.08 This Idea will only cover items 1 and 10 for now. Please vote on the other separate Ideas for 2-9. There are a lot of areas in FP12 which are missing copy functions....
- score1305Product Team Review
Even with dynamic relationship, it is very important that they display the relationships between the core switches with edge switches. Thus being able to predict impacts and dependencies. Besides assis...
- score1250On Roadmap
The need to update 'Server References' when moving a DB to a new environment is an important but lengthy task and is required at multiple points during the lifecycle of an upgrade project. Server Reference updates are...
Whether through SNMP or direct login to SAN switches and Storage management consoles, or directly to storage devices such as NetApps, Arrays, and suh to get a better mapping of storage connected to servers would be RE...
- score1155On Roadmap
Allow Widgets and Views on Consoles to have an auto-refresh interval.
Delivered in 12.1.09 I thought this already existed as an idea, or that I had previously created, but cannot find, so sorry if this is a dupe. Basically, when creating a search, in the 'search for' sec...
- score1040On Roadmap
Currently in 12, the contents of the approval tab disappears after an approval has been completed. This is a bit confusing because the section header is still there, and even then, post approval process, it woul...
- score1025On Roadmap
At the moment there is currently not a way to bring up the change calendar in Smart IT without having to create/edit a change. I was told that the calendar view in Smart IT is only a purpose built calendar for change...
- score1015On Roadmap
In FPSC 12.1 there is a new Subscribe column to allow users to subscribe to global issues. If a customer is not using this feature, they have no need to have the Subscribe column on the homepage but there appear...
Delivered in 12.1.08 It does not appear that the name of the business rule shows up in the history of a ticket. This is very useful info so unless I am missing something I would very much like to see th...
- score890Coming in Next Release
MyIT user should be able to identify alternate approvers, like they do in Approval Central.
- score880On Roadmap
Would like to be able to use date or datetime fields when doing calculations. Some examples would be: calculating the time between 2 fields and putting the result in a 3rd field in minutes, hours or days. Addi...
- score875Product Team Review
Currently (MyIT 3.1) a user can only see and work on their own requests. If the OnBehalf of functionality is used, one more person can get access, provided it is being considered upfront. This idea describes how a del...
Smart IT has the ability to add new fields to the forms, but there is currently no way to make new fields available as columns. In addition to various custom fields, there are several OOB fields that are useful,...
- score870On Roadmap
Currently you can use Fields and Keywords in Run-If qualifications, but not Functions. Currently if you want to compare, for example, parts of two strings, you must do one workflow to set the values you are look...
- score845Product Team Review
When using the Mid Tier (without access to the AR User Tool) you can only export ARX files by creating a report of type 'AR System'. When defining such a report, you must select the fields/columns to include in the re...
- score830Product Team Review
Similar to v11 I would like to have quick actions on the homepage, select multiple records and close, send email, delete (admin), assign, etc...
- score825Product Team Review
A customer has requested to be able to create his own themes.
- score825Coming in Next Release
At the moment you can create Broadcasts in the ITSM-Suite and Broadcasts in MyIT. Those Broadcasts are not related. If e.g. an Event occurs and an Administrator needs to send a Broadcast to the users, he/she n...