• FP12 - Ability to set permission based on the value of a dropdown field

    score1495
    On Roadmap
    299 votes
    In version 11, it is possible to configure a field to be mandatory, optional, hidden, or read only per status per user role.  In version 12, it is not possible to make this property change per Status.  It co...
    Bernadeth Raquiza
    last modified by Bernadeth Raquiza
  • Relationships between the core switches with edge switches

    score1435
    Product Team Review
    291 votes
    Even with dynamic relationship, it is very important that they display the relationships between the core switches with edge switches.   Thus being able to predict impacts and dependencies.   Besides assis...
    Tiago Sanz Fré
    last modified by Tiago Sanz Fré
  • Smart IT - Ability To View Change Calendar

    score1395
    Delivered
    279 votes
    At the moment there is currently not a way to bring up the change calendar in Smart IT without having to create/edit a change. I was told that the calendar view in Smart IT is only a purpose built calendar for change...
    Scott Weber
    last modified by Scott Weber
  • Automated Utility to update ARS/ITSM/SRM etc Server References

    score1335
    On Roadmap
    269 votes
    The need to update 'Server References' when moving a DB to a new environment is an important but lengthy task and is required at multiple points during the lifecycle of an upgrade project. Server Reference updates are...
    Ash Hall
    last modified by Ash Hall
  • Auto refresh widgets and Views in FP12 Consoles

    score1335
    On Roadmap
    267 votes
    Allow Widgets and Views on Consoles to have an auto-refresh interval.  
    Kathryn Roys
    last modified by Kathryn Roys
  • COPY functionality - FP12

    score1310
    Delivered
    262 votes
    Delivered in 12.1.08   This Idea will only cover items 1 and 10 for now.  Please vote on the other separate Ideas for 2-9.    There are a lot of areas in FP12 which are missing copy functions.&#...
    Nicolas Roome
    last modified by Nicolas Roome
  • Smart IT - Provide 'Advanced Filter Qualification' box for the 'Ticket Console'

    score1250
    On Roadmap
    250 votes
    When defining Filters within the 'Ticket Console', the limitation is to the various filtering options provided, however these filtering options do not include the ability to use 'NOT' or 'AND/OR' syntax, i.e. to exclu...
    Ash Hall
    last modified by Ash Hall
  • Smart IT Ticket Console - Extend Filtering Options

    score1175
    On Roadmap
    235 votes
    This idea is about the Smart IT Ticket Console. At the moment it offers various filtering options. Nevertheless, our customer request to have filters for all underlying ticket fields. This includes at least customer ...
    Oliver Koplin
    last modified by Oliver Koplin
  • Ability to scan Storage Devices

    score1160
    Delivered
    234 votes
    Whether through SNMP or direct login to SAN switches and Storage management consoles, or directly to storage devices such as NetApps, Arrays, and suh to get a better mapping of storage connected to servers would be RE...
    Stephen Becker
    last modified by Stephen Becker
  • Display approvals after approval process - FP12

    score1150
    On Roadmap
    230 votes
    Currently in 12, the contents of the approval tab disappears after an approval has been completed.  This is a bit confusing because the section header is still there, and even then, post approval process, it woul...
    Nicolas Roome
    last modified by Nicolas Roome
  • FPSC 12.1 - Ability to hide the Subscribe column from the default homepage and custom searches

    score1140
    On Roadmap
    228 votes
    In FPSC 12.1 there is a new Subscribe column to allow users to subscribe to global issues.  If a customer is not using this feature, they have no need to have the Subscribe column on the homepage but there appear...
    Tom McCorkel
    last modified by Tom McCorkel
  • Ability to update multiple tickets at once

    score1095
    Product Team Review
    219 votes
    Similar to v11 I would like to have quick actions on the homepage, select multiple records and close, send email, delete (admin), assign, etc...
    Bruno Domingues
    last modified by Bruno Domingues
  • @Team - FP12

    score1065
    Delivered
    213 votes
    Delivered in 12.1.09   I thought this already existed as an idea, or that I had previously created, but cannot find, so sorry if this is a dupe.   Basically, when creating a search, in the 'search for' sec...
    Nicolas Roome
    last modified by Nicolas Roome
  • Support for SRD Actions in Smart IT

    score1045
    On Roadmap
    209 votes
    When you create a service request via smart recorder it would be very helpful if the configured Actions will be supported in Smart-IT as well.
    Christoph Klapetke
    last modified by Christoph Klapetke
  • Delegate rights to view and update requests in MyIT

    score975
    Delivered
    195 votes
    Currently (MyIT 3.1) a user can only see and work on their own requests. If the OnBehalf of functionality is used, one more person can get access, provided it is being considered upfront. This idea describes how a del...
    Karl-Anders Falk
    last modified by Karl-Anders Falk
  • 'Add All Fields' button added to 'AR System Report' Form

    score965
    Delivered
    193 votes
    When using the Mid Tier (without access to the AR User Tool) you can only export ARX files by creating a report of type 'AR System'. When defining such a report, you must select the fields/columns to include in the re...
    Ash Hall
    last modified by Ash Hall
  • Display of "Audit Log" from 'HPD:Help Desk Audit Log' into the "Activity" of Smart IT

    score960
    On Roadmap
    194 votes
    The Idea is to display the complete "Audit Log" from “HPD:Help Desk Audit Log” into the "Activity" of 'Smart IT' with the exact timestamp.
    Alexander Rudi
    last modified by Alexander Rudi
  • Calculations with date/datetime fields

    score960
    On Roadmap
    192 votes
    Would like to be able to use date or datetime fields when doing calculations.  Some examples would be: calculating the time between 2 fields and putting the result in a 3rd field in minutes, hours or days. Addi...
    Jeffrey Honig
    last modified by Jeffrey Honig
  • Discovery of SSL certificates using ADDM

    score955
    Product Team Review
    191 votes
    It would be beneficial for us for ADDM to discover web server SSL Certificates by checking all listening ports on a server and return all the available certificate attributes and return which Software Instance is usin...
    David Ewing
    last modified by David Ewing
  • Smart IT : Activity Log should capture Assigned Support Group

    score950
    On Roadmap
    190 votes
    In Smart IT 1.5 the Activity Log captures only the Assignee name (the note is "Assigned to: Agent-X by Agent-Y"). But if after the Activity Log was updated with the Assignee name and after that the ticket is assigned...