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    • Document BMC Helix Platform Release Calendar

      BMC Helix Platform Release Calendar

      Check this calendar for the upgrade and maintenance schedule by the data center for BMC Helix Platform, which includes BMC Helix Innovation Suite, BMC Helix Custom Applications, BMC Helix Integration Service, BMC Heli...
      Makarand Sonawane
      last modified by Makarand Sonawane
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      BMC Helix Platform Release Calendar

      in Developer Community

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      • Document Is it possible to change the pronet.&ltprocess&gt.cell.cellName variables in pronet.conf to a different cell?

        Is it possible to change the pronet.&ltprocess&gt.cell.cellName variables in pronet.conf to a different cell?

        This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: ProactiveNet Performance Management Suite APPLIES TO: B...
        Knowledge Admin
        last modified by Knowledge Admin
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        Is it possible to change the pronet.&ltprocess&gt.cell.cellName variables in pronet.conf to a different cell?

        in TrueSight Infrastructure Mgmt

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        • Document Timeout error - failed: Connection timed out: connect in the TrueSightCMAKmPush log when trying to push TSPS CMA packages

          Timeout error - failed: Connection timed out: connect in the TrueSightCMAKmPush log when trying to push TSPS CMA packages

          This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: TrueSight Presentation Server COMPONENT: TrueSight Oper...
          Knowledge Admin
          last modified by Knowledge Admin
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          Timeout error - failed: Connection timed out: connect in the TrueSightCMAKmPush log when trying to push TSPS CMA packages

          in TrueSight Infrastructure Mgmt

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          • Document Why would one not receive email from the TrueSight/BPPM server with subject ‘x BMC TrueSight/ProactiveNet Process is not running on <host> when the TSIM process is stopped?

            Why would one not receive email from the TrueSight/BPPM server with subject ‘x BMC TrueSight/ProactiveNet Process is not running on <host> when the TSIM process is stopped?

            This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: TrueSight Infrastructure Management COMPONENT: TrueSigh...
            Knowledge Admin
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            Why would one not receive email from the TrueSight/BPPM server with subject ‘x BMC TrueSight/ProactiveNet Process is not running on <host> when the TSIM process is stopped?

            in TrueSight Infrastructure Mgmt

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            • Document How to check the threshold settings in the Truesight Infrastructure Management database

              How to check the threshold settings in the Truesight Infrastructure Management database

              This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: TrueSight Infrastructure Management COMPONENT: TSIM Use...
              Knowledge Admin
              last modified by Knowledge Admin
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              How to check the threshold settings in the Truesight Infrastructure Management database

              in TrueSight Infrastructure Mgmt

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              • Document BMC ProactiveNet Web services and Impact Integration Web Services - How to setup/host the BPPM webservice or API

                BMC ProactiveNet Web services and Impact Integration Web Services - How to setup/host the BPPM webservice or API

                This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: ProactiveNet Performance Management Suite COMPONENT: BM...
                Knowledge Admin
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                BMC ProactiveNet Web services and Impact Integration Web Services - How to setup/host the BPPM webservice or API

                in TrueSight Infrastructure Mgmt

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                • Document What do the product codes mean that are used in the names of Control-M installation packages, how do I find out which product is which (for example what is DRKAI.8.0.00)?

                  What do the product codes mean that are used in the names of Control-M installation packages, how do I find out which product is which (for example what is DRKAI.8.0.00)?

                  This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Control-M/Enterprise Manager APPLIES TO: Control-M for ...
                  Knowledge Admin
                  last modified by Knowledge Admin
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                  What do the product codes mean that are used in the names of Control-M installation packages, how do I find out which product is which (for example what is DRKAI.8.0.00)?

                  in Control-M

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                  • Document "Failed to start database '\\Program Files\BMC Software\ProactiveNet\pw\data\derby\derbydb" seen in the ProactiveNet.log

                    "Failed to start database '\\Program Files\BMC Software\ProactiveNet\pw\data\derby\derbydb" seen in the ProactiveNet.log

                    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: ProactiveNet Performance Management Suite COMPONENT: BP...
                    Knowledge Admin
                    last modified by Knowledge Admin
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                    "Failed to start database '\\Program Files\BMC Software\ProactiveNet\pw\data\derby\derbydb" seen in the ProactiveNet.log

                    in TrueSight Infrastructure Mgmt

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                    • Document Setting the VMWare CPUs and Memory to dedicated on the TSOM server instances is required

                      Setting the VMWare CPUs and Memory to dedicated on the TSOM server instances is required

                      This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: TrueSight Operations Management COMPONENT: TSPS Install...
                      Knowledge Admin
                      last modified by Knowledge Admin
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                      Setting the VMWare CPUs and Memory to dedicated on the TSOM server instances is required

                      in TrueSight Infrastructure Mgmt

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                      • Document What is the maximum number of traps that the SNMP adapter can handle ?

                        What is the maximum number of traps that the SNMP adapter can handle ?

                        This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: ProactiveNet Performance Management Suite COMPONENT: BP...
                        Knowledge Admin
                        last modified by Knowledge Admin
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                        What is the maximum number of traps that the SNMP adapter can handle ?

                        in TrueSight Infrastructure Mgmt

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                        • Document CMFDIE13 ERROR SYNCHRONIZING WITH SMF

                          CMFDIE13 ERROR SYNCHRONIZING WITH SMF

                          This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: CMF MONITOR QUESTION: Getting message "CMFDIE13 ERROR...
                          Knowledge Admin
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                          CMFDIE13 ERROR SYNCHRONIZING WITH SMF

                          in MainView

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                          • Document mccomp does not run on UNIX/Linux Error: BMC-IMC120008F {MCELL_HOME}

                            mccomp does not run on UNIX/Linux Error: BMC-IMC120008F {MCELL_HOME}

                            This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: ProactiveNet Performance Management Suite APPLIES TO: B...
                            Knowledge Admin
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                            mccomp does not run on UNIX/Linux Error: BMC-IMC120008F {MCELL_HOME}

                            in TrueSight Infrastructure Mgmt

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                            • Document What ports does Atrium Orchestrator Development Studio need to connect to the grid?

                              What ports does Atrium Orchestrator Development Studio need to connect to the grid?

                              This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Atrium Orchestrator Platform COMPONENT: BMC Atrium ...
                              Knowledge Admin
                              last modified by Knowledge Admin
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                              What ports does Atrium Orchestrator Development Studio need to connect to the grid?

                              in TrueSight Orchestration

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                              • Document Control-M installation on UNIX fails with message: The installation detected a different home directory for the active user than the one set in environment variable 'HOME'

                                Control-M installation on UNIX fails with message: The installation detected a different home directory for the active user than the one set in environment variable 'HOME'

                                This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Control-M for Distributed Systems COMPONENT: Control-M ...
                                Knowledge Admin
                                last modified by Knowledge Admin
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                                Control-M installation on UNIX fails with message: The installation detected a different home directory for the active user than the one set in environment variable 'HOME'

                                in Control-M

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                                • Document How does ADDM communicate with the Discovery for z/OS PAS

                                  How does ADDM communicate with the Discovery for z/OS PAS

                                  This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Discovery for z/OS - License Add On QUESTION: How ...
                                  Knowledge Admin
                                  last modified by Knowledge Admin
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                                  How does ADDM communicate with the Discovery for z/OS PAS

                                  in MainView

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                                  • Document ERROR (612): No such user is registered with this server; (1013) MyiT integrated RSSO

                                    ERROR (612): No such user is registered with this server; (1013) MyiT integrated RSSO

                                    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: MyIT Digital Workplace OnDemand for Public Sector - Withdr...
                                    Knowledge Admin
                                    last modified by Knowledge Admin
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                                    ERROR (612): No such user is registered with this server; (1013) MyiT integrated RSSO

                                    in Digital Workplace / MyIT

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                                    • Document Incidents created from My IT with incorrect Incident Type

                                      Incidents created from My IT with incorrect Incident Type

                                      This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Service Request Management COMPONENT: 1802 QUES...
                                      Knowledge Admin
                                      last modified by Knowledge Admin
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                                      Incidents created from My IT with incorrect Incident Type

                                      in Remedy ITSM

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                                      • Document Smart IT 2.0/18.x - "Incident #undefined not found in database" when attempting to submit Incident via Smart Recorder

                                        Smart IT 2.0/18.x - "Incident #undefined not found in database" when attempting to submit Incident via Smart Recorder

                                        This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy with Smart IT APPLIES TO: Smart IT 2.x/18.x ...
                                        Knowledge Admin
                                        last modified by Knowledge Admin
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                                        Smart IT 2.0/18.x - "Incident #undefined not found in database" when attempting to submit Incident via Smart Recorder

                                        in Remedy ITSM

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                                        • Document Atrium - How to use wildcards and aliases in Normalization

                                          Atrium - How to use wildcards and aliases in Normalization

                                          This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy IT Service Management Suite COMPONENT: Remedy IT...
                                          Knowledge Admin
                                          last modified by Knowledge Admin
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                                          Atrium - How to use wildcards and aliases in Normalization

                                          in Remedy ITSM

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                                          • Document Remedyforce Long Text Are Fields Do Not Track Old and New Values in History Tracking Reports

                                            Remedyforce Long Text Are Fields Do Not Track Old and New Values in History Tracking Reports

                                            This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedyforce Service Desk QUESTION: Remedyforce Long Te...
                                            Knowledge Admin
                                            last modified by Knowledge Admin
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                                            Remedyforce Long Text Are Fields Do Not Track Old and New Values in History Tracking Reports

                                            in Remedyforce

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