• The Politics of Job Automation – Part Three

    ** n.b. this was intended to be the Christmas installment, but Christmas got a bit busy. It is a slight departure from the usual tales - less tech, more disasters and a guest appearance by Roderick David Stewart ... &...
    Mark Francome
    last modified by Mark Francome
  • BMC Multi-Cloud Service Management (Ticket Brokering, Jira Integration, DevOps and more..)

    I'm thrilled, it’s finally here!! I am happy to announce Multi-Cloud Service Management 17.11.00 – a separately licensable, cloud based, add-on service for Remedy customers is now available for customers. ...
    Pradeep Kumar
    last modified by Pradeep Kumar
  • New Control-M E-Book!

    Looking for a resource that can give you an excellent overview of what Control-M is and what it can do for your customers? Download the new Control-M e-book, "Driving Business Modernization with Workflow Orchestration...
    Loreal Hunter
    created by Loreal Hunter
  • Welcome to 2020 and the Salesforce January 2020 Tech Updates

    Welcome to 2020.  We hope your holidays were great and that you're ready to tackle 2020!   Salesforce Spring '20 Salesforce has already pushed Spring '20 out to select Sandboxes.  We're actively testing...
    Virginia Leandro
    last modified by Virginia Leandro
  • DWP Catalog Workflow: Dynamic status

    Is this piece of Catalog workflow we have two possible outcomes. The first (long route) will create a Change Request and an Incident and the second (short route) will create just a Work Order. As you can see, we contr...
    John Gallagher
    last modified by John Gallagher
  • Log Forwarding With Splunk

    Splunk is a Enterprise Application that will collect data from different sources, and aggregate them under one console allowing for a more complete knowledge when troubleshooting or analyzing environments for problems...
    Adam Lawson
    last modified by Adam Lawson
  • Using Splunk to Extract Fields

    After you’ve enabled log forwarding, and you’ve identified your critical events needing to be captured, the next phase is to use the Splunk application to extract usable fields so you can sort, report, sea...
    Adam Lawson
    last modified by Adam Lawson
  • Update: January 9, 2020: Salesforce Auto-Transition to Lightning Experience

    Update January 9, 2020 On October 7, 2019, Salesforce announced that they would start activating the “Turn on Lightning Experience” critical update on January 7, 2020 and finish within 72 hours. We have no...
    Virginia Leandro
    last modified by Virginia Leandro
  • The Pulse: Service Broker Work Order Creation and Update

    Creating and Updating a ITSM Application Request using Service Broker Workflow  Service Broker leverages a Workflow Designer to interact with third party applications including Remedy ITSM providing the ability ...
    Carl Wilson
    last modified by Carl Wilson
  • Helix Support: TrueSight 11.3.03: Service Pack has been released for TSIM, TSPS, App Vis, ITDA

    BMC is pleased to announce the latest Service Pack for the 11.3 release of TSIM, TSPS, App Vis and ITDA. The release was official just before the end of the year!     Note: Service packs do not contain all ...
    Betty Neumann
    last modified by Betty Neumann
  • Leverage Nagios Plugins in BMC TrueSight Operations Management

    NAGIOS AND THE PLUGIN LIBRARY Nagios is an open-source monitoring solution. Despite its many shortcomings, there is one good thing in Nagios: its library of plugins available for free in various areas such as Cloud, ...
    Cyril Pantoli
    last modified by Cyril Pantoli
  • What's your number?

    Happy New Year to all! Welcome to the roaring 20s even if we still don't have our flying cars.   Numbers are amazing things, but so ubiquitous that most of us probably don't think of them in any detail, unless y...
    Nick Smith
    last modified by Nick Smith
  • Trending in Support: SSL Encryption for AR to Oracle Connections with Remedy 9.1 SP2 and Later

    this third post on encryption we're going to show how to enable SSL between an AR System server and its Oracle database.  In previous posts we've seen how to use Oracle's native encryption and SSL with Microsoft ...
    Mark Walters
    last modified by Mark Walters
  • Hot Off the Press: December 2019

    We have several important updates for you as the year draws to a close. Check them out in this holiday edition of Hot Off the Press! This month we cover the following topics: Digital Workplace and Helix 19.11 release...
    John Weigand
    last modified by John Weigand
  • Helix Support: Patrol Agent Default Account

    The PATROL Agent is the core piece of the PATROL architecture that monitors managed systems. PATROL Agents load information from Knowledge Modules, gather statistics, and send alerts and requested information to vario...
    Sharon Thompson
    last modified by Sharon Thompson
  • BDA 2019 R3 Available for download

    I’m pleased to announce that BMC Database Automation 2019 Release 3 is now available for download.   While you can find the complete list of enhancements in the release notes, I’ll share some of the ...
    Eric Liszt
    last modified by Eric Liszt
  • Remedy Smart Reporting 1902 Versions License Expires By End Of Year 2019

    BMC Remedy Smart Reporting 19.02 license will expire by the end of this year 2019-12-31.   There is a separate license file for Smart Reporting 19.02 and it can be applied following steps below: Download the at...
    Bharath Kumar Chitrala
    last modified by Bharath Kumar Chitrala
  • Track-It! 2019 R3 ( now available - Self Service required fields and re-designed Hours/Charge calculation highlight the release

    I am excited to announce the general availability of Track-It! 2019 R3.   This release continues the innovation of the new Track-It! platform and provides another release of new content for the Track-It! customer...
    Cris Coffey
    last modified by Cris Coffey
  • Helix Support: TrueSight Capacity Optimization Knowledge Articles

    The Knowledge Article is one of many channels BMC customers can use to help solve issues. The self-help tool is available on a 7 by 24 basis. Here are 5 top articles used by our TrueSight Capacity Optimization (TSCO) ...
    Bao Phac Do
    last modified by Bao Phac Do
  • Helix Support: Change Automation Solution - Operator Initiated Change flow

    BMC Change Automation 2.0 is an integration between BMC Server Automation and BMC Remedy Change Management. The communication between the two applications is achieved through BMC Atrium Orchestrator. This solution imp...
    Ankur Maloo
    last modified by Ankur Maloo