• Smart Suggestions in Self Service 3.0

    Overview Smart Suggestions feature enables, Self Service 3.0 users to see recommendations when submitting a ticket. When a client opens a new ticket form, a list of relevant common ticket templates, service requests, ...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • Monitoring Studio X Series - Configuring PATROL Agent Settings

    In a previous video, we introduced the many changes brought to Monitoring Studio X. In this new video (duration: 1'26), we more especially focus on the configuration available in the Web Interface to configure the PAT...
    Isabelle Guitton
    last modified by Isabelle Guitton
  • Monitoring Studio X Series - Leveraging a REST API

    In this new video (duration: 3'25), you will learn how to configure an HTTP Request Monitor to leverage the Jenkins API to monitor the availability, load and job execution on Jenkins.   The video only focuses on...
    Isabelle Guitton
    created by Isabelle Guitton
  • Salesforce May 2019 Tech Update

    Salesforce Summer '19 Salesforce Summer '19 has already been rolled out to a subset of Sandboxes.  The official release dates for production are currently the weekends of June 7th and June 14th. See pages 5 - 6 ...
    Virginia Leandro
    last modified by Virginia Leandro
  • Trending in Support:Approvals not processing from the Application Pending form

    Lately, several users have reported issues with us stating ‘Approvals not processed’ or “Approvals stuck in Application Pending form’. There could be several reasons to this problem . Hence, I ...
    Smita Ithape
    last modified by Smita Ithape
  • Why should you use Zero Downtime (ZDT) Upgrade feature for upgrading Remedy platform?

    In today's agile world, users have unwritten expectation of 24x7 availability of any system. They are not happy to see a maintenance page when they need to approve an emergency change request or when they want to log ...
    Ashutosh Deshpande
    last modified by Ashutosh Deshpande
  • Embed Files into your Template Configuration for Easier Deployment!

    When a Command Line or Nagios Plugin Monitor requires an additional file, such as a script file for example, you can embed it into your monitoring Template to make sure it will be distributed along with the Template c...
  • Entuity Tech Talk: High Availability and Disaster Recovery

    May 13, 2019 Join us for the next Entuity Tech Talk on Wednesday, May 22nd.  The topic is High Availability and Disaster Recovery. We will highlight a few strategies available today --- server clustering, VMw...
    Hannah Speer
    last modified by Hannah Speer
  • Track-It! on a public facing web server

    May 2019 - Blog updated for Track-It! 2018/2019 versions.   I receive this question from users periodically and I hate to start off by saying "It depends", but it does.   Overview This type of setup, whil...
    Cris Coffey
    last modified by Cris Coffey
  • Education Discounts and Special Offers

    Education is one of the biggest factors to the success of your BMC solutions. To provide a “Jump Start” to your deployment and enablement, BMC Education is offering these special promotions in addition to ...
    John Stalnaker
    last modified by John Stalnaker
  • How to Create a Request Definition in Remedyforce

    This video series was designed to walk you through the basic steps you need to follow in order to create your very first Request Definition! Whether you’re new to Remedyforce or have experience in creating Reque...
    Mike Leveiller
    last modified by Mike Leveiller
  • Hot Off the Press: May 2019

    This month, we cover the following topics: BMC Digital Workplace 19.02 patch 1 New videos and troubleshooting guide about Full Text Search Latest Remedy hot fixes Additional resources BMC Digital Workplace 19.02 p...
    John Weigand
    created by John Weigand
  • Walk-through: Exploring Smart Reporting DB Repository

    In this month’s blog, I want to share insights on Smart Reporting Database Repository. Occasionally while working on the Smart Reporting DB, you may be stymied about the data here and its relation in context. &...
    Asif Bhat
    last modified by Asif Bhat
  • CMT 2.5 Released - Now easier to use and faster than ever.

        CMT 2.5 is a consolidated patch release bringing together a fresh new look for the application with an emphasis on stability and long term supportability. As part of this release, we have addressed ove...
    Rab Boyce
    created by Rab Boyce
  • Trending in Support: Working with Knowledge Approval’s

    BMC Remedy Knowledge Management is configured for automatic approval out of the box. Did you know you can change this to require articles to be approved before they are published? There are several ways you can preven...
    Corey Rolen
    last modified by Corey Rolen
  • Superbox – Enhanced Search in Self Service 3.0

    Overview Most clients expect an easy-to-use self-service application. They should not have to be trained on how to use self-service. Some are not sure which specific transaction in the self-service application will fu...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • The Remedyforce Ecosystem Spotlight - Nlyte

    A picture’s worth a thousand words, at least that’s how the saying goes. We at BMC Remedyforce are excited to share a fantastic picture showing the ever evolving Remedyforce Ecosystem ! The picture above...
    Olivier Segers
    last modified by Olivier Segers
  • CMDB Explorer: A window to CMDB relationships and much more

    Background ITIL defines a CMDB as a database used to store and manage configuration records through their lifecycle.  When I began working on CMDB, the first thought that struck me was “Why do we need a CM...
    Amol Gaikwad
    last modified by Amol Gaikwad
  • Top Viewed Remedy ITSM Knowledge Articles

    December 2018 list of top viewed ITSM knowledge articles, this will be regularly updated.   Article Number Title 000096651 UDM Job stuck 'In Progress' in Load step 000107843 Html Email Templates Notifica...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • What's new in BMC Digital Workplace 19.02 ?

    BMC Digital Workplace 19.02 is Now Available. This release delivers significant new functionalities that customers have requested, including enhancements to the end user experience and catalog capabilities.   Al...
    John Gallagher
    last modified by John Gallagher