• What's new in BMC Digital Workplace 19.11 ?

    BMC Helix Digital Workplace 19.11 is now generally available. With this latest release, we have added enhancements to user surveys to enrich feedback, localized notifications for automatic translation based on user lo...
    John Gallagher
    last modified by John Gallagher
  • BMC CMDB 19.08 is here....!

    Hello Everyone,   I wanted to let you know that at the end of last week we released BMC CMDB 19.08, along with ITSM and AR System along with other products.   This release contains several items of interes...
    Stephen Earl
    last modified by Stephen Earl
  • Upgrade Toolkit

    Attached is a copy  of the presentation and All enhancements documented in PPT  from 1805  upwards Upgrade Cookbook -  Template to  provide guidance to  building  a cookbook - ...
    Carin Sinclair
    last modified by Carin Sinclair
  • Helix Support: Discovery custom patterns discussion

    Customers frequently ask for help with custom patterns in the Community.   Here is some general information to help you get started.   See this YouTube video:  How to add or modify BMC discovered data...
    Lisa Keeler
    last modified by Lisa Keeler
  • Salesforce November 2019 Tech Update

    Just in time for Thanksgiving eh?  Not sure about anyone else here in the US, but I know I'm looking forward to the Thanksgiving break.  My day typically starts with a Turkey Run (Run first, eat later) follo...
    Virginia Leandro
    last modified by Virginia Leandro
  • Connect with BMC Helix ITSM and Remedy - Consuming REST API for Integration Webinar

    Please join LJ as he presents on Consuming REST API for Integration in the November 20th webinar.   In this session LJ will cover consuming REST API for Integration with new 19.08 feature capability and options ...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • Remedy 9.x, Oracle Case Insensitivity and SQL with LIKE conditions

    Remedy 9.x/18.x is written in Java. One of the features that was introduced was to avoid sending literal values in Remedy SQL statements as was the case in 8.x and prior versions.   The statement is now prepared ...
    Rajeev Patel
    last modified by Rajeev Patel
  • Celebrating impactful Community Members

    What"s a Community? A set of people, with a shared goal.   Why is a Community so powerful? Because  people know each other, and care about each other. We'd like a pause and send kudos to many of you Co...
    Matt Laurenceau
    last modified by Matt Laurenceau
  • Update On October 2019 BDA Patch Wrappers for Oracle - Batch 2 Released

    I am happy to announce that Batch 2 of Certified BDA Quarterly Patch Wrappers are available with support team. This batch contains all the pending Grid patch wrappers for platforms AIX, HPUX-IA64, Linux-x86-64, Solari...
    Amey Talkatkar
    last modified by Amey Talkatkar
  • Update On October 2019 BDA Patch Wrappers for Oracle - Batch 1 Released

    I am happy to announce that Batch 1 of Certified BDA Quarterly Patch Wrappers are available with support team. This batch contains all the Single Instance patch wrappers for platforms AIX, HPUX-IA64, Linux-x86-64, Sol...
    Amey Talkatkar
    last modified by Amey Talkatkar
  • Update On October 2019 BDA Patch Wrappers for Oracle - Batch 3 Released

    I am happy to announce that final Batch 3 of Certified BDA Quarterly Patch Wrappers is available with support team. This batch contains all the patch wrappers for platforms AIX, HPUX-IA64, Linux-x86-64, Solaris64 for ...
    Amey Talkatkar
    last modified by Amey Talkatkar
  • Oracle 19c Grid October 2019 Patch Related Hotfix Available for BDA 2019R2

    While testing October 2019 quarterly patch wrapper for Oracle 19c Grid setup on Linux environment, it was observed that one of the cluster related command "crsctl" output is slightly different than that for earlier ve...
    Amey Talkatkar
    last modified by Amey Talkatkar
  • Helix Support:Service Level Management Architecture and Troubleshooting Tips

    @@Welcome to November’s ITSM Blog post.  In this Blog, we will be discussing Service Level Management Architecture and Troubleshooting Tips.     The BMC Service Level Management (BMC SLM) applic...
  • Announcing the winners of profile contest!

    How it all started The Winners What happens next How it all started  Started as an Off Topic discussion, we wanted to have an informal fun game around member profiles. Many of our friends showed inte...
    Vishnu Nair
    created by Vishnu Nair
  • Kubernetes log analytics with Truesight ITDA

    Logs are crucial to help you understand what is happening inside your Kubernetes cluster.   Even though most applications have native logging mechanism out of the box, in the distributed and containerized enviro...
    Shripal Chopda
    last modified by Shripal Chopda
  • New Secure File Transfer (SFT) service for Customer Support

    With increasing demands for robust cybersecurity solutions that comply with industry best practices, BMC has implemented a new Secure File Transfer (SFT) service for sharing large files with us. Our new SFT service ...
    John Stalnaker
    last modified by John Stalnaker
  • The Pulse: Using SRM Web Services to create a fulfilment request passing in parameters

    This Pulse Blog provides information on how to utilise the OOB SRM Web Services to create an integration point for a third party system where Service Requests can be initiated externally, and parameters/values passed ...
    Carl Wilson
    last modified by Carl Wilson
  • Best practice for balancing your Synthetic TEA Agents between Windows Systems

    As your system grows, you may want to start putting multiple Synthetic TEA agents on a single Windows system.  It is BMC best practice when you do this to only have 1 TEA Agent from a single location on each mach...
    Lisa Jahrsdoerfer
    last modified by Lisa Jahrsdoerfer
  • Adding Custom CSS in your Remedy forms

    I have found out an easiest way to add CSS in our custom or OOTB forms, though it might be aware for many people I thought of sharing which I figured through this blog. The below steps will show case the simplest way...
    Jijil Gopalan
    last modified by Jijil Gopalan
  • ADDM out of disk space in /usr

    Sometimes, a customer runs out of disk space on their ADDM appliance in /usr, and when that happens, the Services will not start.   First, check for "core" files in /usr/tideway/cores: cd /usr/tideway/cores ls...
    Lisa Keeler
    last modified by Lisa Keeler