• Live Now: Take the BMC Communities Feedback Survey, Sep'18

    How are we doing?  Thanks for using BMC Communities. To help us improve, we'd like to ask you a few questions about your experience so far. It should take you less than 3 minutes to finish, and your answers will...
    Shadab Ashraf
    last modified by Shadab Ashraf
  • BMC Digital Workplace & Smart IT – The Basics!

    With BMC’s Digital Workplace and SmartIT becoming an integral part of many customers Helix Remedy Solution, it’s more important than ever that customers understand these product’s capabilities and th...
    Matt Fitzgerald
    created by Matt Fitzgerald
  • Ideas Delivered in Remedy Feature Releases 18.05 and 18.08

    With every Remedy release we deliver a set of enhancements that are based on ideas from our customer community. Now that Remedy (and Smart IT) releases 18.05 and 18.08 are fully available, I'd like to use the opportun...
    Peter Adams
    last modified by Peter Adams
  • Jason's Quick Tip - Letting Users Schedule Reports

    Welcome to AR System / ITSM 8.x!  Users can schedule reports.  Or can they?   I was excited when I first found that scheduling of reports would be included in AR System 8.0.  So cool!  We hav...
    Jason Miller
    last modified by Jason Miller
  • Using Network Automation tools to manage SDN devices

    Software Defined Networking is a paradigm that separates control plane (brain or software) from the data plane (hardware) to simplify network management, by introducing: Centralized management (by decoupling control ...
    Meeta Lalwani
    last modified by Meeta Lalwani
  • Superbox – Enhanced Search in Self Service 3.0

    Overview Most clients expect an easy-to-use self-service application. They should not have to be trained on how to use self-service. Some are not sure which specific transaction in the self-service application will fu...
    Neena Ahirrao Guha
    last modified by Neena Ahirrao Guha
  • BMC Multi-Cloud Service Management (Ticket Brokering, Jira Integration, DevOps and more..)

    I'm thrilled, it’s finally here!! I am happy to announce Multi-Cloud Service Management 17.11.00 – a separately licensable, cloud based, add-on service for Remedy customers is now available for customers. ...
    Pradeep Kumar
    last modified by Pradeep Kumar
  • Row level permissions in ITSM 9.1.02 onwards

    I made this video to help me teach the differences in Row level permissions in ITSM and previous versions.   It is a walkthrough of how row level permissions work in 9.1 (and earlier) followed by a walkthrough o...
    Naji Abdallahi
    last modified by Naji Abdallahi
  • Connect with Remedy - Remedy 18.08 Feature Release Webinar

    Please join Peter Adams and the Remedy product management team to get an update on the Remedy 18.08 Feature Release in September’s Connect with Remedy webinar.   In this session we will cover the exciting ...
    Gregory Kiyoi
    created by Gregory Kiyoi
  • Remedy 18.08 Release: Boost Your ITSM Productivity with New Cognitive Capabilities and New Integrations

    BMC is excited to announce general availability of the new Remedy 18.08 feature release with the following solutions components: Remedy Platform 18.08  (incl. Remedy AR System, CMDB) Remedy ITSM Applications 18...
    Peter Adams
    created by Peter Adams
  • New Browser Requirements for Support Central Starting September 20th

    Starting September 20th, BMC Okta Single Sign-on (SSO) will stop supporting browsers that do not support TLS 1.2. Users with old browsers will receive an error screen as mentioned here: https://support.okta.com/help/s...
    John Stalnaker
    last modified by John Stalnaker
  • The Pulse: Setting up the TrueSight SNMP Event adapter to handle SNMP v3 traps

    If you have ever wondered whether the TrueSight SNMP Event adapter can handle multiple SNMP trap versions, then wonder no more. TrueSight SNMP Event Adapter can manage v1, v2, and v3 traps, all it takes is some extra ...
    Betty Neumann
    last modified by Betty Neumann
  • Will you join us in the city that never sleeps?

    Coming up on October 18, 2018 is BMC’s annual user event, the BMC Exchange in New York City!     During this free event, there will be thought-provoking keynotes including global trends and best pra...
    Kim Wharton
    last modified by Kim Wharton
  • Will you join us in the city that never sleeps?

    Coming up on October 18, 2018 is BMC’s annual user event, the BMC Exchange in New York City!   During this free event, there will be thought-provoking keynotes including global trends and best practices....
    Kim Wharton
    last modified by Kim Wharton
  • Transformation of Remedy

    Remedy has been a successful on-premises application that delivers digital service management to the leading enterprises in the world. With the advent and growth of enterprise cloud computing, it became clear that Rem...
    Raj Cheruvu
    last modified by Raj Cheruvu
  • Will you join us in the city that never sleeps?

    Coming up on October 18, 2018 is BMC’s annual user event, the BMC Exchange in New York City!     During this free event, there will be thought-provoking keynotes including global trends and best prac...
    Kim Wharton
    last modified by Kim Wharton
  • Will you join us in the city that never sleeps?

    Coming up on October 18, 2018 is BMC’s annual user event, the BMC Exchange in New York City!     During this free event, there will be thought-provoking keynotes including global trends and best pra...
    Kim Wharton
    last modified by Kim Wharton
  • Will you join us in the city that never sleeps?

    Coming up on October 18, 2018 is BMC’s annual user event, the BMC Exchange in New York City!     During this free event, there will be thought-provoking keynotes including global trends and best pra...
    Kim Wharton
    last modified by Kim Wharton
  • Apache Struts vulnerabilities

    Some Customers are asking us if AR Server / Mid-Tier is affected by the following Apache Struts vulnerability. https://www.hkcert.org/my_url/en/alert/16042801   Apache Struts is not used by any version of AR Se...
    Abhijit Rajwade
    last modified by Abhijit Rajwade
  • What's new in BMC Digital Workplace 18.08 ?

    See this Blog-post where John Gallagher sum up the 1808 release:   https://communities.bmc.com/community/bmcdn/digital-workplace/blog/2018/09/08/whats-new-in-bmc-digital-workplace-1808
    Karl-Anders Falk
    last modified by Karl-Anders Falk