• TrueSight Server Automation is GA

    Happy to announce that we have released next patch of TrueSight Server Automation with some key enhancements:   TrueSight Server Automation now supports the Red Hat Enterprise Linux 8 operating system for patchi...
    Padmanabh Sahasrabudhe
    last modified by Padmanabh Sahasrabudhe
  • Remedy Smart Reporting Third-Party License Expiry

    Remedy Smart Reporting versions 19.02 and earlier (19.02, 18.x, 9.x) have an embedded third-party software license that will expire on December 31, 2019.   When the third party license expires, Remedy Smart Rep...
    John Weigand
    created by John Weigand
  • Connect with Remedy - Remedy 9 - Archiving Webinar Recording

    In Tony Myers April Connect with Remedy - Remedy 9 webinar there were many new features within Remedy 9.  This webinar recording was created to provide additional detail around the archiving feature. In this webi...
    Gregory Kiyoi
    created by Gregory Kiyoi
  • What does 32768 mean to you?

    A nice power of 2, of course.   Perhaps a nice green.   For me, $8000 is the start of the Commodore 64 cartridge memory space.   But if you have some Hewlett-Packard SAS Solid state drives, this numb...
    Nick Smith
    last modified by Nick Smith
  • The Politics of Job Automation – Part Two

    So there we were; pioneers on the brave new Isle of Dogs. Shift work may have been playing havoc with our circadian rhythms but the only hardware failure that really fazed us was if the coffee machine went on the blin...
    Mark Francome
    created by Mark Francome
  • What's New: BMC Helix Discovery 19.11 Release

    Hello Discovery Community,   We have recently released some new features in BMC Helix Discovery as a Service (DaaS), as well as in the December TKU and I am excited to share with you some of the details.  S...
    Greg DeaKyne
    created by Greg DeaKyne
  • The Pulse: Do you use TrueSight Dashboards?

    Are you currently using TrueSight Dashboards? If not, what’s keeping you from using them?   We want to hear from you regarding the use of Dashboards within TrueSight. Based on our research, we do see a rise...
    Betty Neumann
    last modified by Betty Neumann
  • Windows Proxy running under a group Managed Service Account

    Introduction Traditionally, we have supported two types of Windows proxies: Credential - Windows credentials are stored in the appliance and passed to the Cred Proxy during scanning as required Active Directory - Th...
    Nick Smith
    last modified by Nick Smith
  • Agile DevOps with BMC Helix Multi-Cloud Service Management 1911!!!

    Agile DevOps with BMC Helix Multi-Cloud Service Management 1911!!!   2020 is just around the corner and on behalf of the entire Multi-Cloud Service Management team, I would like to wish you all a very happy holi...
    Pradeep Kumar
    last modified by Pradeep Kumar
  • Remedy Smart Reporting 1902 Versions License Expires By End Of Year 2019

    BMC Remedy Smart Reporting 19.02 license will expire by the end of this year 2019-12-31.   There is a separate license file for Smart Reporting 19.02 and it can be applied following steps below: Download the a...
    Bharath Kumar Chitrala
    last modified by Bharath Kumar Chitrala
  • 20/20 DevOps for Multi-Cloud with BMC Helix Multi-Cloud Service Management 1908!!!

    20/20 DevOps for Multi-Cloud with BMC Helix Multi-Cloud Service Management 1908!!!   2020 is just around the corner but you do not need to wait for 20/20 capabilities because we are shipping them now with BMC H...
    Pradeep Kumar
    last modified by Pradeep Kumar
  • DWP Catalog 19.11 | From First To Last: Initial Set Up Guide - PART I

    Hello all,   On this first part of the blog, I will show you how to install DWP Catalog 19.11 on a cluster, as a non-root user, using an advanced-options.txt file having custom install directory, and Openjdk11 o...
    Daniel Soto
    last modified by Daniel Soto
  • Connect with BMC Helix ITSM and Remedy - Deployment Simplification Case Study Webinar

    Please join Darius as he presents on OnPrem Remedy Architecture Platform: Deployment Simplification Case Study during this December 4th webinar.   In this session he reviews the architecture simplification conce...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • Announcement: TrueSight Network Automation Reporting 19.11 released

    We are pleased to announce the release of our new reporting solution for TrueSight Network Automation. TrueSight Network Automation Reporting replaces BMC Decision Support for Network Automation. This solution uses t...
    Meeta Lalwani
    last modified by Meeta Lalwani
  • Salesforce Lightning speed issues, while using Remedyforce

    For those of you that have moved to use the Salesforce Lightning Experience, or are looking too, you may find the below helps with any speed issues you may find.   Article to help with performance of Lightning Ex...
    Juliette Murray
    last modified by Juliette Murray
  • Remedyforce Console – Display Multiple Views

    If you need to be able to see Multiple Views of your tickets across the different Objects (so you might want access to a list view in Incidents, Change Requests and Service Requests, at the same time), turn on the &ld...
    Juliette Murray
    last modified by Juliette Murray
  • CEM 9.19_100 installé !

    Bonjour , Suite au BMC Tech Day,  nous venons d'installer controlM EM V19 FP 100  et avons connecté notre controlm server test dessus.    Le but est de migrer le CEM V9.00.500 de prod...
    last modified by FREDERIC BARRIER
  • Change Automation Solution - Operator Initiated Change flow

    BMC Change Automation 2.0 is an integration between BMC Server Automation and BMC Remedy Change Management. The communication between the two applications is achieved through BMC Atrium Orchestrator. This solution imp...
    Ankur Maloo
    created by Ankur Maloo
  • New mobile deployment options in BMC Digital Workplace 19.02

    BMC Digital Workplace provides a new responsive user interface in the 19.02 release. The new UI is designed based on the Progressive Web App that supports desktop and mobile devices. All features and branding change...
    Ravee Panjwani
    last modified by Ravee Panjwani
  • Monitoring Microsoft SharePoint 2019 through Monitoring Studio X

    Hello All,   Recently we have been receiving queries to monitor the Microsoft SharePoint 2019. I has always been a practice of Sentry Software to provide quick solutions to fulfill the monitoring requirements of...
    Razeem Mohamed
    last modified by Razeem Mohamed