• Notes on extending Network Device Discovery (and defects)

    As part of Premier Support, I was recently on-site at a customer for a few days, doing some "mini consultancy" work, mainly looking at extending Network Device discovery. Here, I want to make some notes to highlight s...
    Nick Smith
    last modified by Nick Smith
  • The BMC Discovery documentation has a new look

    Hi,   The BMC Discovery documentation looks a little different today. We have applied a new presentation layer for the content. It provides: A responsive design to handle mobile and desktop users. A version pi...
    Duncan Tweed
    last modified by Duncan Tweed
  • Helix UX Study – Looking for Tenant Administrators

    What is it? This study is being extended through August 9th. It will be conducted in remotely via a 90-minutes Zoom Meeting session. The participants will be given tasks to complete with an interface. Measures of E...
    Launa Nguyen
    last modified by Launa Nguyen
  • BMC Digital Workplace Catalog Installation - The Run Book

    Installing Digital Workplace Catalog (Service Broker) on Linux     Introduction:  This blog will help you install Service Broker, from scratch, on a Linux machine pointing to a MS SQL database. We will...
    Vinay Mane
    last modified by Vinay Mane
  • UX Study: Telco ITSM Process and User Experience – Looking for Professionals in Incident, Change, Problem, Asset, Operation, Configuration Management

    What is it? This study will be conducted remotely via 2-hour Skype meeting (or WebEx should you prefer). Participant/you will be asked about your role, your goals, and to share your screen while showing in detail y...
    Launa Nguyen
    last modified by Launa Nguyen
  • Smart Reporting Crosslaunch

    The first ever touch point for any Smart Reporting user involves logging into Smart Reporting with a crosslaunch, typically from Midtier or Smart IT. Hence it is important to understand the required configuration and ...
    Amol Kale
    last modified by Amol Kale
  • How to implement filter in Dashboard of Smart reporting

    I have created a dashboard, no issues. Problem what I am facing is to implement filter in Dashboard? My report is containing filter in Submit Date and I want to see the filter in Dashboard also. Can anyone locate me w...
    Nehal Ahmad
    last modified by Nehal Ahmad
  • Nandu Mahadevan Honored by Computerworld

    We are extremely pleased to share that the leader of the BMC SaaS Operations has been honored by Computerworld as a Premier 100 Technology Leader for 2017.   Nandu Mahadevan is the Vice President of SaaS Operat...
    Crystal Miceli
    last modified by Crystal Miceli
  • Remedy to Smart Reporting field mapping guide

    Smart Reporting for customers has been an extremely useful and powerful reporting tool. With its easy-to-use report writer for non-technical users, and drag-and-drop simplicity for formatting and data selection, this ...
    Manny Ramirez
    last modified by Manny Ramirez
  • Crank Up Your Contents on BMC Smart Reporting

    Vyom Labs invite you to join our webinar on Crank Up Your Contents on BMC Smart Reporting Aug 23, 2017 | 11:00 AM CST   Join us for 30 minutes to learn: Background on Smart Reporting & its platform An...
    Ganesh Balu
    last modified by Ganesh Balu
  • Remedy 9.1 SP3 and Smart IT 1.6 now available - Smart Reporting includes new out-of-the-box reports, dashboard and KPIs, a new forecasting and trend-line capability, sub-query capability for advanced reports and a UX refinement

       We are excited to announce general availability of Remedy 9.1 SP3 and Smart IT 1.6. These new releases include several valuable enhancements for our customers, in support of our Service Management Excel...
    Rahul Vedak
    last modified by Rahul Vedak
  • 修改MyIT搜尋最小長度

    在MyIT安裝資料夾中找到 BMC Software\Smart_IT_MyIT\Smart_IT_MyIT\ux\previous\myitapp\scripts\app\myit-app.min.js   以下這串即為搜尋的語法。 function l(){var e=f.string.trim();f.nothingFound=!1,e.length>2?(f.loading=!0,g(e)):f.fi...
    Shih Price
    last modified by Shih Price
  • Database Functions Support in Smart Reporting with Enhanced AR JDBC

    Smart Reporting 19.02 release added valuable enhancement in AR JDBC and users can leverage all RDBMS functions with enhanced AR JDBC. Report writer can run and use any database function in Smart Reporting by using F...
    Bhushan Desai
    last modified by Bhushan Desai
  • Reporting features introduced in Smart Reporting 1902

    As part of BMC Remedy Smart Reporting 1902 release, we have embedded our OEM partner Yellowfin 8.0 version. In addition to the features offered in Yellowfin 7.3 version, the following features are added in Yellowfin 8...
    Suresh Kumar Palivela
    last modified by Suresh Kumar Palivela
  • We proved ourselves wrong and we are happy about it!

    It’s now close to 4 years since Remedy Smart Reporting was first introduced as part of Remedy 9 to deliver a modern web and mobile user experience for ITSM in-app reporting. One of the big design choice we made ...
    Rahul Vedak
    last modified by Rahul Vedak
  • Business Days Calculation in Smart Reporting 1902

    Smart Reporting 1902 release has now capability to leverage entire set of RDBMS functions and it gives ability to achieve complex calculations and use-cases which were not possible in previous releases. More details c...
    Abhijeet Teli
    last modified by Abhijeet Teli
  • Calculate Ageing buckets in Remedy Smart Reporting 9.1

    Ageing buckets are useful when analyzing open Tickets in the Report, It helps to identify and Prioritize Open Items, Below steps illustrates how to create ageing buckets in Smart Reporting.   Prerequisites: AR...
    Abhijeet Teli
    last modified by Abhijeet Teli
  • July 2019 BDA Patch Wrappers for Oracle

    As per Oracle Quarterly Patch schedule, Oracle Quarterly Patches will be available from 16th July. These patches will be available on Oracles' website.   BDA engineering team will download these patches on this d...
    Amey Talkatkar
    last modified by Amey Talkatkar
  • Helix Platform UX Study – Looking for Non-Technical Business Analysts

    This study is being extended to August, 9th. It will be conducted remotely via a 90-minutes Zoom Meeting session. The participants will be given tasks to complete with an interface. Measures of Efficiency, Effective...
    Launa Nguyen
    last modified by Launa Nguyen
  • UX Online Survey - Looking for Admins or Users of Smart IT, DWP, Discovery, TrueSight Operations Management

    What is it? We are gathering UX feedback on select BMC products and need your input. This is the first time we use this particular survey, so we’d also like your feedback on the survey as well.  You̵...
    Launa Nguyen
    last modified by Launa Nguyen