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Closed loop lifecycle management of trouble events, alarms and service resources
OS3 Work Order Management
Manages site information, access requests and adherence to site policies and working practices
Telecoms specific support for complex changes, method of procedure (MOP) and third parties
Telecoms SID compliance for BMC Atrium CMDB
Telecoms OSS/J compliant integration capability for BMC Remedy Action Request System
Conformance to industry standard reporting metrics for driving QoS and lean operator services
The Operations Service and Support Suite (OS3) has been designed to meet the specific service management requirements of Communication Service Providers and Enterprise Telecoms departments to help them address critical industry challenges such as convergence, quality of service (QoS) and deploy lean operations.
Telecoms departments know that there are fundamental differences between Network and IT Operations. OS3 helps to bridge this gap with additional functionality that supports the geographical nature of telecoms infrastructure, equipment configurations and working practices of Network Operations Centres (NOC) and Field Engineering teams.
The OS3 Suite provides enhanced telecoms specific functionality and industry focus in the following areas:
A key aspect of OS3 is its adherence to telecoms industry standards and best practices such as those set out by the Telemanagement Forum (TM Forum). This ensures current and future interoperability with other telecoms industry solutions and enables telecoms organisations to benefit from on-going TM Forum initiatives to evolve industry best practises. However, the suite also embodies relevant ITIL best practices and integrates with BMC ITSM products to provide a truly converged OSS / IT service management solution'.