RightStar Systems is a leading provider of ITIL-based service management solutions for upper-middle market firms and government agencies. Throughout a longtime partnership with BMC Software, RightStar has completed hundreds of projects helping customers design, deploy, and maintain IT service management and support systems.
As a BMC Technology Alliance Partner, RightStar has developed several add-on products to enhance the functionality of BMC Remedy and Service Desk Express:
RightStar's ADSync maintains Remedy users and their information up-to-date on the target database from Active Directory. Features include:
RightStar’s MagicWand was developed specifically for use with BMC Service Desk Express to accurately track computers, equipment, furniture, and other resources through optical barcode technology. Through a handheld device, it provides access to data from the following modules:
RightStar’s MagicMobile is a powerful and flexible wireless solution for remote incident, work order, change, and configuration management. MagicMobile provides real-time access to nearly all BMC Service Desk Express modules from a BlackBerry or similar wireless device. With the ability to enter and close tickets on the spot, access technical specifications and history reports, and update record details from anywhere in the field, support staff productivity will increase as the overall cost of service delivery falls.
RightStar’s PKI AREA Connector is a Common Access Card solution for DoD agencies to easily use CAC cards to access secure BMC Remedy ITSM 7.x Mid-Tier applications. With the CAC integration to Remedy, the Remedy Mid-Tier application can be quickly enabled to use smart cards without requiring any complex changes to the Remedy application. Features include:
RightStar's MagicPortal is a Self Service Help Desk (SSHD) and Client Services (CS) replacement for Service Desk Express. It includes all of the base functionality of SSHD and CS and adds several new capabilities: