NTRglobal develops modular remote support and IT automation solutions that help multi-agent support teams deliver superior service while reducing overall support costs. A BMC Market Zone partner, NTR provides solutions have proven return on investment and enterprise-grade security for BMC Remedy clients.
NTR's Support Ultimate provides a seamless, "out of the box" integration into BMC Remedy that allows organizations to leverage their BMC investments while affordably enhancing functionality. Using Support Ultimate, support agents can conduct simultaneous, secure support sessions with a remote computer desktop and interact with it as if it were on a local network.
Dynamic chat further optimizes the support pipeline and increases customer satisfaction by offering one-click, multi-channel support from a customizable live chat button. Live chat can be easily embedded on third-party websites and applications, so customers can request support without leaving the application. Automatic chat distribution enables knowledge-based call routing, leading FCR to jump by 50% or more.
NTRglobal develops modular cloud-based delivery systems for remote support access and IT automation solutions that integrate seamlessly with MSPs, enterprise help desks and OEM partners. Founded in 2000, NTRglobal serves its growing client base of 14,000 companies from its global headquarters in Dallas, Barcelona, Paris and Heidelberg.
The NTR cloud platform encompasses a global network of relay servers that supports users and traffic across five continents. Data transfer and storage are protected through the extensive NTRglobal SSL network and ISO 27001-certified data centers spanning the Americas, EMEA and Asia Pacific.