Courion Corporation, the leader in identity and access management (IAM) solutions that effectively and securely manage user access risk, helps companies effectively manage risks associated with information access. More than 14 million users in 500 organizations worldwide rely on Courion’s solutions to align user access privileges with corporate and regulatory governance policies.
Courion solutions enable organizations to identify, quantify and manage access risks to vital information including intellectual property, medical records, personally identifiable information and customer data, while demonstrating regulatory compliance. Courion’s cloud and on-premise solutions offer full arrays of IAM functions including identity and access governance, user provisioning and password management — delivering faster time to value and lower total cost of ownership than other industry solutions. Visit us at www.courion.com.
PasswordCourier automates manual password reset support processes-authenticating users against user profile information stored in existing corporate databases or directories, opening and closing tickets to help desk applications, resetting passwords across multiple systems and applications, and alerting administrators when security violations occur. PasswordCourier is front-ended by a simple user access option that masks the sophistication of its back-end architecture.
PasswordCourier utilizes Remedy's API and can write a ticket directly into a company's Remedy Help Desk application to ensure that the helpdesk remains the central repository of support data and the coordinator of support activity. When a user resets their passwords with PasswordCourier, statistics and other information are gathered and stored just as if the user had phoned the help desk.
Prior to allowing the user to reset a password, PasswordCourier requires the user to identify himself or herself by providing information, which is matched to the user's profile which may be held in the AR System. The help desk administrator may configure PasswordCourier to require up to five (5) pieces of information for identification, which can be customized to match an organization's security policy. When used by support staff, PasswordCourier can be configured for additional authentication questions for the support staff member to answer. As with all information passed between the client and server, this information is encrypted.
After the user is authenticated and chooses a system, application, network or a combination of these to reset against, PasswordCourier automatically creates a trouble ticket within Remedy Help Desk. PasswordCourier can be configured to automatically log all support activity in the PasswordCourier server log in addition to the AR System. Actionable help desk tickets can be easily and fully configured to contain a wealth of environmental and user-specific information. Moreover, the help desk administrator can configure PasswordCourier to create a security incident ticket if a user fails to successfully identify or authenticate himself or herself.