• Hi how I fill the survey for the person who helped me on my bmc case

    Hi how I fill the survey for the person who helped me on my bmc case
    Pankaj Gehlot
    last modified by Pankaj Gehlot
  • Connect with Webinars

    BMC Customer Support delivers a series of monthly webinars on using select product features and best practices. Details on upcoming webinars and recordings of past webinars can be find in the links below.   Conn...
    Jesse Richardson
    last modified by Jesse Richardson
  • Live now: a new Favorite Products and Alert Subscriptions application

    We have launched a new ‘Favorite Products and Alert Subscriptions’ application for all our customers.   What’s new?   The new ‘Favorites and Product Alert Subscriptions’ appl...
    Miles Escow
    created by Miles Escow
  • New Profile Management application

    We are glad to introduce a new version of the "Profile Management" application for our customers. It went live on Sunday, May 19.   What’s new?   The new Profile Management application offers a unifi...
    Miles Escow
    created by Miles Escow
  • Ability for OP to create Support Issue from BMC Communities Discussion

    score85
    On Roadmap
    19 votes
    I am posting this on behalf of Lori Brown.  There has been some conversation in Open BMC Support Ticket from Communities Post? where she asked:   "Is there a way to to open a Support Ticket directly from a ...
    Jason Miller
    last modified by Jason Miller
  • End of Life for the TrueSight Intelligence Subscription Services

    Effective July 1st, BMC is announcing the End of Life for the TrueSight Intelligence Subscription Services. The individual products and effective end of service date is identified in the table below:   Product ...
    Kavita Mhaske
    created by Kavita Mhaske
  • EOL Notice TrueSight Intelligence

    Official End of Life for the TrueSight Intelligence Subscription Services.
    Kavita Mhaske
    last modified by Kavita Mhaske
  • Quarterly Product Change Notification April 2019

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Kavita Mhaske
    created by Kavita Mhaske
  • FAQs on Public Knowledge Articles on Communities

    Basics Knowledge Tab on Communities Comments and Workflow How do I ... ? Basics Q: Why are public Knowledge Articles now on BMC Communities? A:  To make our public solutions available in Google s...
    Matt Laurenceau
    last modified by Matt Laurenceau
  • Expose comments about knowledge articles

    score15
    Delivered
    3 votes
    When a knowledge article is displayed, there is an option to enter text in the "How can we improve this knowledge article?" but this data is not displayed externally.  It is only acted upon by the knowledge revie...
    Jesse Richardson
    last modified by Jesse Richardson
  • New Online BMC Registration Form

    We are glad to introduce a new version of the "BMC Registration" form for our new customers. It went live on Sunday, May 19.   What’s new?   The new registration form makes it easier than ever to qui...
    Miles Escow
    created by Miles Escow
  • Support Videos

    BMC Customer Support provides video solutions to help customers use BMC products more successfully. These include both short “how to” videos to demonstrate a feature or troubleshooting operation, and longe...
    Jesse Richardson
    last modified by Jesse Richardson
  • checksum for downloads

    score60
    Delivered
    12 votes
    Need Message Digest (MD)5 hash or the Secure Hash Algorithm (SHA)N checksum for downloads.. we are being required to have checksums to validate all installation files...
    John Palmer
    last modified by John Palmer
  • Recuadro en blanco formulario de incidentes BMC Remedy

    Buen día   Señores saben como se puede retirar el recuadro blanco que estoy evidenciando en el formulario de incidentes de BMC Remedy ver 9.1, esto apareció luego de crear algunos paneles y camp...
    Santiago Sierra
    created by Santiago Sierra
  • Changes Coming to BMC Downloads (EPD)

    There are some important changes coming to BMC downloads (EPD) on Friday November 16, 2018.   Added Features New single download button in EPD. When downloading, you must check the downloads you want and then cl...
    John Stalnaker
    last modified by John Stalnaker
  • Quarterly Product Change Notification January 2019

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Amruta Khedikar
    created by Amruta Khedikar
  • license used count doesn't match audit count

    We own 350 audit license and it says we have 348 in use. When we look at All Audited Assets it equals 347?
    IT Manager
    last modified by IT Manager
  • Raising IDEAs in the Community

    Matt Laurenceau  sometime back you were able to create Product IDEAS in the relevant community.  What is the best process for customers now?   Do they create within the BMC Customer Support Community a...
    Samantha Amend
    last modified by Samantha Amend
  • How to get a moderator approve my post

    So I've posted this question here: Create Custom List of Servers  and ofc this current post if for you, moderator, as it's been a while since I've posted and still having this status:   Please note: your c...
    Adele Couture
    created by Adele Couture
  • MyIT

    does anyone have any idea how to differentiate between tickets which are created by MyIY application and the ticket created by portal.?
    Mohaned Eltyeb
    last modified by Mohaned Eltyeb