• Quarterly Product Change Notification January 2019

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Amruta Khedikar
    created by Amruta Khedikar
  • license used count doesn't match audit count

    We own 350 audit license and it says we have 348 in use. When we look at All Audited Assets it equals 347?
    IT Manager
    last modified by IT Manager
  • Raising IDEAs in the Community

    Matt Laurenceau  sometime back you were able to create Product IDEAS in the relevant community.  What is the best process for customers now?   Do they create within the BMC Customer Support Community a...
    Samantha Amend
    last modified by Samantha Amend
  • How to get a moderator approve my post

    So I've posted this question here: Create Custom List of Servers  and ofc this current post if for you, moderator, as it's been a while since I've posted and still having this status:   Please note: your c...
    Adele Couture
    created by Adele Couture
  • MyIT

    does anyone have any idea how to differentiate between tickets which are created by MyIY application and the ticket created by portal.?
    Mohaned Eltyeb
    last modified by Mohaned Eltyeb
  • Quarterly Product Change Notification October 2018

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Kavita Mhaske
    last modified by Kavita Mhaske
  • Case Survey

    Has anyone received a survey after a case has been closed?   I did one, expressed my disappointment and then ticked the please contact me, but no one has ever contacted me.   Wondering if this is just rela...
    Antony Wardle
    last modified by Antony Wardle
  • BMC Education Introduces our Latest Subscription Service – Remedy Service Management Subscriptions are Now Available

    BMC Education is pleased to introduce three new subscriptions for Remedy Service Management. The subscription service allows individuals to have access to all education contents for single price. The new following ...
    John Stalnaker
    last modified by John Stalnaker
  • Provide Export KB Articles to PDF or Printer-friendly view

    score10
    Active
    2 votes
    Differently from the BMC Documentations, a knowledge article cannot be exported in any format and it cannot be printed (phisically or using a PDF printer) because it is badly formatted by all browsers printing functio...
    Alessandro Ghezzi
    last modified by Alessandro Ghezzi
  • New Browser Requirements for Support Central Starting September 20th

    Starting September 20th, BMC Okta Single Sign-on (SSO) will stop supporting browsers that do not support TLS 1.2. Users with old browsers will receive an error screen as mentioned here: https://support.okta.com/help/s...
    John Stalnaker
    last modified by John Stalnaker
  • Removing the Historical Cases Link from Support Central

    In December of 2015, BMC updated the Case Management service on our Support Central web site. On that date, all open, active Issues were migrated into Cases in the new service. To assist customers with the transition,...
    John Stalnaker
    last modified by John Stalnaker
  • End of Life for Select BMC Decision Support and TrueSight Reporting Products

    Effective August 28th, BMC is announcing the End of Life for select BMC Decision Support and TrueSight Reporting products. The individual products and effective end of support date is identified in the table below: ...
    John Stalnaker
    last modified by John Stalnaker
  • EOL Customer Communication_TrueSight Reporting Studio.pdf

    Official End of Life announcement for TrueSight Reporting Studio.
    John Stalnaker
    last modified by John Stalnaker
  • Domain wise(varied Services) Approvals

    How do I design a KM process to ensure I am able to set up Services wise Approval Configuration? Lets say we have multiple domains - We definitely cannot  have a single approver, approving the content just for s...
    Richa Dwivedi
    last modified by Richa Dwivedi
  • EOL Customer Communication_ BMC Decision Support_Network_508541.pdf

    Official End of Life announcement for BMC Decision Support Network products.
    John Stalnaker
    last modified by John Stalnaker
  • EOL Customer Communication_BMC Decision Support_Database_508536.pdf

    Official End of Life announcement for BMC Decision Support Database products.
    John Stalnaker
    last modified by John Stalnaker
  • EOL Customer Communication_BMC Decision Support_Server_508542.pdf

    Official End of Life announcement for BMC Decision Support Server products.
    John Stalnaker
    last modified by John Stalnaker
  • Connect with Webinars

    BMC Customer Support delivers a series of monthly webinars on using select product features and best practices. Details on upcoming webinars and recordings of past webinars can be find in the links below.   Conn...
    Jesse Richardson
    last modified by Jesse Richardson
  • Self Service portal add in for Teams

    score10
    Active
    2 votes
    Hi, It would be really useful to provide an add in for Microsoft Teams that enabled people to see their view of the Self Service Portal and click through into the portal to manage and raise incidents.   I think...
    Roger Farrow
    last modified by Roger Farrow
  • Enhancements to Search BMC Support - INCLUDES VIDEO

    As part of our ongoing dedication to improving your BMC online customer experience, several enhancements to the Search BMC Support feature and content on Support Central have been implemented recently, including: ...
    Jesse Richardson
    last modified by Jesse Richardson