• Provide a place to download hotfixes

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    68 votes
    Currently the only way to find out if a hotfix exists is to comb through all of the product documentation, open a ticket with BMC, or to create a discussion in the communities and hope that someone sees it and will po...
    Josh Taylor
    last modified by Josh Taylor
  • Knowledge Base Error "Something went wrong. If the problem persists contact the Administrator" when searching.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Customer Support Web PROBLEM: Error "Something went w...
    Knowledge Admin
    last modified by Knowledge Admin
  • Live now: A new Licensed Products application

    We have launched a new ‘Licensed Products’ application for all our customers. This application displays a list of all the BMC products that your company is licensed to use. The ‘Licensed Products...
    Miles Escow
    created by Miles Escow
  • Free Education Webinars: COVID-19 Resources

    As the COVID-19 virus pandemic continues, we want to do our part to help you navigate the challenges that will face us all. In addition to our standard Education offerings we are offering free webinars around the fo...
    John Stalnaker
    last modified by John Stalnaker
  • COVID-19 Response: All BMC Education Courses Available Online

    As the world is experiencing the increasing impact of the COVID-19 virus, we recognize that our customers, partners and employees are being challenged in new and extraordinary ways. We want to make sure that we are h...
    John Stalnaker
    last modified by John Stalnaker
  • Support Central Updates

    Case Management We are introducing an updated design that allows you to quickly locate a single Case, filter a list of Cases down to those which meet specific criteria, and sort the list of Cases by clicking on the...
    John Stalnaker
    last modified by John Stalnaker
  • Quarterly Product Change Notification April 2020

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Kavita Mhaske
    created by Kavita Mhaske
  • FTP Site for Old Remedy patches

    If you require installers or patches for older Remedy products that are no longer available on the EPD download site, please contact BMC Customer Support to request assistance.   These files are no longer availa...
    John Stalnaker
    last modified by John Stalnaker
  • How do I see a colleague's case in Case Management on Support Central?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Customer Support Web COMPONENT: Customer Product Suppor...
    Knowledge Admin
    last modified by Knowledge Admin
  • We apologize/support login error after logging into bmc.com/support

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Customer Support Web PROBLEM: If this is a fresh regi...
    Knowledge Admin
    last modified by Knowledge Admin
  • Product Change Notification FY2020_Q4_January_2020_0203.pdf

    This notification provides information about renamed products, product replacements, and withdrawn products.
    John Stalnaker
    last modified by John Stalnaker
  • New Secure File Transfer (SFT) service for Customer Support

    With increasing demands for robust cybersecurity solutions that comply with industry best practices, BMC has implemented a new Secure File Transfer (SFT) service for sharing large files with us. Our new SFT service ...
    John Stalnaker
    last modified by John Stalnaker
  • How to change your User ID to access the BMC Customer Support Portal

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Customer Support Web COMPONENT: Customer Support Web ...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to reset your password - Support/Academy/Communities Account at https://www.bmc.com/

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Customer Support Web COMPONENT: Customer Support Web ...
    Knowledge Admin
    last modified by Knowledge Admin
  • AMIGO program - program designed to assist customers with the planning of product upgrades to a newer version

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Customer Support Web COMPONENT: Customer Support Web ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Case severity - BMC Support Customer Impact Definitions

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Customer Support Web COMPONENT: Customer Support Web ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Secure File Transfer (SFT)

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Customer Support Web COMPONENT: Customer Support Web ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Do you need to scrub log files of sensitive data before sending to BMC?

    Hello all, I need to gauge how many Support customers need to clean sensitive data (such as server name, IP address are user credentials) from log and configuration files before they can be sent to BMC. This may be d...
    Jonathan Chivers
    last modified by Jonathan Chivers
  • how we check expiry date for support id

    Hello,   could you please help me about the check status on the Support id Expiry date.   Regards, Sachin Salunkhe
    Sachin Salunkhe
    last modified by Sachin Salunkhe
  • Product Notification_Release of TrueSight Network Automation Reporting

    BMC Decision Support for Network Automation end of life (EOL) and availability of replacement offering – TrueSight Network Automation Reporting.
    Kavita Mhaske
    last modified by Kavita Mhaske