• How to register to access the BMC Customer Support Portal

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Customer Support Web COMPONENT: Customer Support Web ...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to search for product compatibility (SPAC) in the BMC Customer Support Portal

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Customer Support Web COMPONENT: Customer Support Web ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Secure File Transfer (SFT)

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Customer Support Web COMPONENT: Customer Support Web ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Do you need to scrub log files of sensitive data before sending to BMC?

    Hello all, I need to gauge how many Support customers need to clean sensitive data (such as server name, IP address are user credentials) from log and configuration files before they can be sent to BMC. This may be d...
    Jonathan Chivers
    last modified by Jonathan Chivers
  • how we check expiry date for support id

    Hello,   could you please help me about the check status on the Support id Expiry date.   Regards, Sachin Salunkhe
    Sachin Salunkhe
    last modified by Sachin Salunkhe
  • Product Notification_Release of TrueSight Network Automation Reporting

    BMC Decision Support for Network Automation end of life (EOL) and availability of replacement offering – TrueSight Network Automation Reporting.
    Kavita Mhaske
    last modified by Kavita Mhaske
  • EOL Customer Communication - BPPM - December - 2019

    Official End of Life announcement for the BMC ProactiveNet Performance Management
    Kavita Mhaske
    last modified by Kavita Mhaske
  • BMC is announcing support for the IBM SMP/E RECEIVE ORDER command to deliver product maintenance and updates

    Now our customers can fully automate the acquisition of PTF maintenance for their BMC products and solutions by using the industry-standard SMP/E RECEIVE ORDER command. Support is provided for all receive order conte...
    John Stalnaker
    last modified by John Stalnaker
  • FTP Site for Old Remedy patches

    Heritage Patches are posted on this site below. Once you know the patch you need from discussing with support you can get the patch content from the link below. Link ftp://epddownload.bmc.com Username :heritagepatches...
    John Stalnaker
    last modified by John Stalnaker
  • Quarterly Product Change Notification October 2019

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Kavita Mhaske
    created by Kavita Mhaske
  • Top Knowledge Article List Documents

    The blog post Top Knowledge Articles documents describes the goal of these documents on Communities - to make knowledge frequently used by Customer Support easily accessible to community members.   You can find ...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • BMC Product Compatibility

    What is SPAC? SPAC is the single source for all BMC Product Availability and Compatibility information, presented in a structured manner. SPAC is easily accessible, through our Electronic Product Distribution (EPD) an...
    Gomati Mahabal
    last modified by Gomati Mahabal
  • BMC Welcomes More Than 500 Customers to its Education Subscription Service

    It has been less than a year since BMC launched Education Subscriptions and we just welcomed our 200th Ultimate Subscription customer – that makes almost 600 Subscription customers overall. Education Subscripti...
    John Stalnaker
    last modified by John Stalnaker
  • LicenseUsageCollectorWindows4.9.00

    Dipali Doke
    last modified by Dipali Doke
  • Community Test Cases (All Applications)

    score10
    Active
    2 votes
    Hi All   I would like to start the process with BMC to see if we can get "Community Test Cases" compiled for all Remedy applications.  The idea is then to get all on the community to buy in and to validate ...
    Francois Seegers
    last modified by Francois Seegers
  • TrueSight Pulse EOL Customer Communication September 2019

    Official End of Life announcement for TrueSight Pulse
    Kavita Mhaske
    last modified by Kavita Mhaske
  • CMF interface to ZOSMF sysplex wide performance data, GPMSERVE equivalent

    score15
    Active
    3 votes
    CMF needs to be able to interface with ZOSMF to display sysplex wide performance data, similar to the RMF GPMSERVE Distributed Data Server.  This would be in addition to the already developed LINK TO MVE as expla...
    mark lee
    last modified by mark lee
  • Quarterly Product Change Notification July 2019

    The consolidation of information into one notification quarterly allows the customer to view changes to their products with valuable information including effective dates, end of support dates and migration plans for ...
    Kavita Mhaske
    created by Kavita Mhaske
  • Education Discounts and Special Offers

    Education is one of the biggest factors to the success of your BMC solutions. To provide a “Jump Start” to your deployment and enablement, BMC Education is offering these special promotions in addition to ...
    John Stalnaker
    last modified by John Stalnaker
  • Hi how I fill the survey for the person who helped me on my bmc case

    Hi how I fill the survey for the person who helped me on my bmc case
    Pankaj Gehlot
    last modified by Pankaj Gehlot